Natural gas prices are not set by local utilities but rather by the market forces of supply and demand. Natural gas costs are passed on to customers on a dollar-for-dollar basis.
"While slightly higher than last year, natural gas remains an affordable and safe heating option,” said Jeffrey Harrison, President and CEO of Citizens Energy Group. “We do recognize, however, some customers may have difficulty paying their heating bills this winter so we offer financial assistance and flexible payment arrangements.”
Marion County residents in need of energy assistance should call Connect2Help at 211 or visit IndyEap.org to see if they qualify for the Energy Assistance Program or a variety of other household assistance programs. Customers outside Marion County should call their local community action agency. If customers are falling behind on their bill, they are urged to call Citizens at 317-924-3311.
Citizens recommends all customers enroll in the Budget Plan to help manage utility costs and spread payments over 12 months. To be eligible for the Budget Plan, customers are required to be current on their bill and have a good payment history. To inquire about eligibility or request a budget quote, customers can visit CitizensEnergyGroup.com or call 317-924-3311.
One of the best ways to reduce the cost of utility bills is by conserving energy. Energy-conservation tips include:
- Replace your furnace filter - Changing your furnace filter once a month helps your furnace work more efficiently.
- Dial down your thermostat - A 10-degree reduction for an 8-hour period each day will reduce your heating bill 10 percent.
- Dial down your water heater - A 10-degree reduction in water temperature saves five percent on energy costs.
- For additional energy-saving tips visit, CitizensEnergySavers.com.