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Assistance Is Available for Customers in Need

By Daniel Considine on 10/16/20 11:38 AM

Energy Assistance Program Applications Now Being Accepted

INDIANAPOLIS – As temperatures begin to decrease and the community continues to experience financial challenges related to the COVID-19 pandemic, there are options available for customers in need of assistance with making payments or catching up on their utility bills.

The Indiana Housing and Community Development Authority (IHCDA) recently announced that individuals can begin submitting applications for program year 2021 of the Energy Assistance Program (EAP). An online application as well as more information can be found at or by calling 2-1-1.

Applications for the EAP are reviewed and processed by a network of local service providers. Due to the high demand, it may take local service providers up to 55 days to determine eligibility. After a benefit has been awarded, it may take an additional 30 days for the benefit to be processed. Individuals are encouraged to continue paying their utility bills while waiting for their EAP benefit. Households that have had their utilities disconnected, or have received a disconnect notice, should contact their local service provider for an appointment rather than applying online.

In addition, Citizens Energy Group encourages customers who are behind on their bills to call 317-924-3311 or visit to discuss additional sources of assistance and establish flexible payment arrangements lasting up to 12 months.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 800,000 people in the Indianapolis area. Citizens operates its utilities only for the benefit of customers and the community.

Media Contact Information

Dan Considine
(C) 317-519-1515

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