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Citizens Projects Gas Bills This Winter Will Be About The Same as Last Year

By Daniel Considine on 10/6/20 1:18 PM

Lower Natural Gas Prices Keeping Heating Bills Stable

INDIANAPOLIS – Citizens Energy Group today projected the average natural gas heating bill for the November-through-March winter season will be about the same as last winter. Assuming normal temperatures, Citizens estimates that the total average natural gas bill over the November through March winter-heating season will be about $428, compared to $421 last winter.

Due primarily to lower natural gas prices, the average annual residential gas bill of Citizens customers has declined more than 30 percent since 2010. Citizens has leveraged lower natural gas prices through long-term supply contracts that provide discounts to market prices.

During the 2019-2020 winter heating season, Citizens’ average residential natural gas bill was among the lowest of the 18 gas utilities operating in the state, according to a monthly survey done by the Indiana Utility Regulatory Commission.

“While we are pleased with our efforts to hold down natural gas bills, we realize many low-income customers need assistance, especially given the financial impact on our community caused by the COVID-19 pandemic. That’s why we are increasing our efforts to identify and assist customers in need through our Warm Heart Warm Home Foundation and other sources,” said Jeffrey Harrison, Citizens President & CEO.

Where to Get Help

Marion County residents in need of energy assistance should visit to see if they qualify for the Energy Assistance Program or a variety of other household assistance programs. Customers outside Marion County should call their local community action agency. If customers are falling behind on their bill, they are urged to call Citizens at (317) 924-3311.

Citizens recommends customers enroll in the Budget Plan to help manage utility costs and spread payments over 12 months. To be eligible for the Budget Plan, customers are required to be current on their bill and have a good payment history. To inquire about eligibility or request a budget quote, customers can visit or call (317) 924-3311.

One of the best ways to reduce the cost of utility bills is by conserving energy. Energy-conservation tips include:

  • Replace your furnace filter: Changing your furnace filter once a month helps your furnace work more efficiently.
  • Dial down your thermostat: A 10-degree reduction for an 8-hour period each day will reduce your heating bill.
  • Dial down your water heater: A 10-degree reduction in water temperature will provide additional savings.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 900,000 people in the Indianapolis area. Citizens operates its utilities for the benefit of customers and the community.

Media Contact Information

Dan Considine
(C) 317-519-1515

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