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State Utility Moratorium Ends Tomorrow

By Laura O'Brien on 3/14/19 1:08 PM

Financial Assistance Is Still Available for Those Who Qualify

INDIANAPOLIS – The state moratorium on utility disconnections ends Friday, March 15. The moratorium runs December 1 through March 15 each year and protects customers who qualify for the Energy Assistance Program (EAP) from having natural gas service disconnected for non-payment. EAP customers are still subject to disconnection of water and wastewater services during the moratorium. Customers not receiving EAP funds are subject to disconnection for non-payment throughout the year.

Jeffrey Harrison, President and CEO of Citizens Energy Group, said, “This week’s spring-like weather is a sign of warmer days ahead, but we know some customers are still struggling to pay their energy bills. Financial assistance is still available to those who qualify, so please contact Connect2Help at 211 if you are in need.”

Assisting customers in need is a priority at Citizens Energy Group. Citizens provided more than $1.4 million in bill assistance last year through its Universal Service Program, Warm Heart Warm Home Foundation and United Way Winter Assistance Fund. Citizens also completed 71 home-weatherization projects for low-income homeowners with high energy usage. These projects provided customers with furnace tune-ups/repairs, insulation, duct sealing and low-flow aerators. Furnaces found unsafe to operate were replaced.

For those customers who have already received assistance and are behind on bills, Citizens offers flexible payment arrangements, including weekly and bi-weekly payment plans. Please contact Citizens at (317) 924-3311 or go online to make arrangements before your service is disconnected.


About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 900,000 people in the Indianapolis area. Citizens operates its utilities for the benefit of customers and the community.

Media Contact Information

Laura O'Brien
(C) 317-519-1515


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