--- title: Congratulations to Our Customer Champions description: Congratulations to Our Customer Champions image: https://blog.citizensenergygroup.com/hubfs/Customer%20Champions%20IMG_1049_cropped.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Congratulations to Our Customer Champions By Laura O'Brien on 7/12/19 1:26 PM ![](https://blog.citizensenergygroup.com/hubfs/Customer%20Champions%20IMG_1049_cropped.jpg) At the May Leadership Forum, two employees were named Customer Champions. The winners have demonstrated the best practices of owning the customer experience and are helping foster a customer-first culture, a key to achieving our vision, at Citizens Energy Group. **John Kivett** **Fire Inspection Specialist** **Water Distribution** John Kivett *(on left in photo)* has been named a Customer Champion Award Winner in recognition of his exceptional service to National Institute for Fitness & Sport, or NIFS. A DigIndy contractor was working near NIFS when the facility’s water service was interrupted. Not only did the interruption result in NIFS having to close early, but it also occurred during the NFL Combine when numerous athletes had pre-arranged workouts. Because of his superior knowledge of the NIFS facility and its water service, John was called in to assist Water Operations. He took immediate action, working with the NIFS maintenance manager to shut the water off and close all of the valves without starving the units of cooling water. His quick thinking prevented the heat exchanger from being abruptly shut down and sustaining serious damage. NIFS President Jerry Taylor and Maintenance Manager Victor Bristow felt very fortunate that John was on site that day, and that he has such extensive knowledge of their service and building. In his excellent service to NIFS, John made it personal and truly acted with urgency. He identified unvoiced needs when he noted the pressing nature of the situation, and he collaborated with NIFS staff to provide a best-case scenario outcome for the customer.   **Zachary (Zac) McHone** **System Administrator** **Information Technology** Zac McHone (on right in photo) is being recognized as a Customer Champion Award Winner for going above and beyond to resolve an infrequent but recurring technical issue for Gas Engineering. While working on a gas design project, one of the technical specialists encountered an error that would not allow her to complete the project. The manager of gas system integrity had received the same error almost two years ago, and Zac was able to assist with the problem then, so the team reached back out to him directly this time around. Zac took the initiative to research the problem on his own time, and he worked until midnight one evening to find a resolution. Because of Zac’s persistence, the error was resolved, the project was completed on time and the technical specialist has experienced no further delays in her work. The fact that Zac was willing to spend personal time researching and resolving the issue for Gas Engineering demonstrates that he would go above and beyond for any customer. ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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