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Careers at Citizens Energy Group

Citizens Energy Group is a broad-based utility service company, providing natural gas, thermal energy, water, and wastewater services to residential and business customers in the Indianapolis area.

At Citizens Energy Group, we are inspired by our highly motivated employees who each day provide outstanding service. Our employees are not only our greatest asset but are also ordinary people who do extraordinary things.

Check out these open positions!

Associate Laboratory Analyst

By Citizens Energy Group on 5/25/22 4:00 PM

in Environmental

We have an exciting opportunity for an Associate Laboratory Analyst to join the team! The successful candidate with direct supervision, performs a variety of complex chemical, biological, and physical tests of water and wastewater, including samples for process control and compliance, as necessary and required for research, development or quality control. Compiles and maintains data and other records required for reports. Assists in special studies in the laboratory and in the field. Adheres to all work practices, policies and procedures.
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Wastewater Collections Engineer I

By Citizens Energy Group on 5/24/22 3:06 PM

in Wastewater

We have an exciting opportunity for a Wastewater Collections Engineer I to join our team!  The successful candidate will provide engineering support services to the Wastewater Collections Department. The wastewater system includes approximately 3,200 miles of pipe, 260 lift stations, 133 combined sewer overflows, 70 siphons for stream and river crossings, and approximately 130 flow meters. Conducts analyses of existing collection system Operations and Maintenance (OM) processes and system renewal planning activities and evaluates alternatives to optimize operations. Evaluations to include CMMS and GIS data review and evaluation, and other studies as required. This will require management, analysis and evaluation of large amounts of operational data. Assists with troubleshooting wastewater collection system operational issues. Coordinate with the Engineering department on Wastewater Collection System capital improvement needs. Provides technical assistance within Collection System operations as assigned.
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Maintenance Mechanic (Water Production)

By Citizens Energy Group on 5/19/22 7:15 AM

in Internal Candidates Only, Water Production

The successful candidate will perform a variety of mechanical maintenance functions at water production and related facilities. Engages in maintenance of existing mechanical service equipment. Performs complex troubleshooting and maintenance work. Works with other departments of the Company as assigned.
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Manager Performance Assurance

By Citizens Energy Group on 5/18/22 4:00 PM

in Performance Assurance

We have an exciting career opportunity for a Manager Performance Assurance to join our team!   The successful candidate is responsible for maintaining a departmental quality assurance system and team that positively impacts the operational performance of Customer Operations. The Manager Performance Assurance directs and manages customer research; performance monitoring; defect reduction; training; functional administration of the Organization's CIS; and continuous improvement initiatives to increase customer satisfaction and promote ease of use.
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Plant Operator (Chilled Water)

By Citizens Energy Group on 5/18/22 1:02 PM

in Thermal

The successful candidate will be responsible for the safe, reliable and efficient operation of the chilled water plants and systems. The Plant Operator is also responsible for performance and record keeping of routine equipment maintenance, water chemistry tests and other tasks as assigned by Shift Coordinators and Operations Supervisor. What you will be doing.....
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Developmental Meter Reading Coordinator

By Citizens Energy Group on 5/18/22 10:44 AM

in Meter Reading, Internal Candidates Only

The successful Meter Reading Coordinator provides assistance and guidance to the meter readers relative to daily work assignments, scheduling, customer relations, and safety.  Coordinates operational activities within the section, including operation of the meter reading software systems, uniforms, payroll, and mileage reimbursement.  Ensures successful and efficient reading of meters to enable timely and accurate billing of all Citizens Energy Group customers.
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Wastewater Electro Mechanic II

By Citizens Energy Group on 5/18/22 10:24 AM

in Wastewater

The successful Wastewater Electro Mechanic II Work schedules are fixed and rotating shifts as needed to provide 24 hour coverage 7 days a week. The incumbent is responsible for performing scheduled maintenance and major repair of all mechanical equipment necessary to maintain safe continuous operations of wastewater treatment plants and lift stations. Must have working knowledge of the wastewater process including, but not limited to, proper handling of wastewater liquids and solids.  Must possess skills to repair and rebuild equipment, but not limited to;  motors and pumps up to 2,000 HP, various size gearboxes, primary and secondary clarifier drive units, centrifuges, compressed air, air driers, sand filters, UV and chemical disinfection, Incineration, and the associated air quality emissions equipment. The incumbent will be responsible to guide and train less experienced personnel in areas of expertise such as Electro Mechanic I. The position coordinates with Operations to perform equipment maintenance and repair. Incumbent is responsible for communicating, requesting, and applying Lock-Out-Tag-Out to equipment for repair and or maintenance.   
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Wastewater Collections Maintenance Tech I

By Citizens Energy Group on 5/11/22 3:40 PM

in Wastewater

This is a bargaining union position and a member of the Local #725 AFSCME. Hourly rate is $24.44 per hour.   The successful candidate will be responsible for assisting with various wastewater (WW) collection system O&M activities requiring expertise in the operation of specialty WW collection system assessment and cleaning equipment and techniques necessary to maintain safe, continuous, and efficient operation of wastewater collection system in accordance with operating instructions, safety regulations and practices. What we offer: Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short-Term Incentive Plan (STIP) Health, Dental & Vision Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union Vac and Paid Holidays
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Wastewater Collections Maintenance Tech II

By Citizens Energy Group on 5/11/22 3:30 PM

in Wastewater

The successful candidate will be responsible for performing and assisting with various wastewater (WW) collection system O&M activities requiring expertise in the operation of specialty WW collection system assessment and cleaning equipment and techniques necessary to maintain safe, continuous and efficient operation of wastewater collection system in accordance with operating instructions, safety regulations and practices. 
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Distribution Dispatcher

By Citizens Energy Group on 5/11/22 9:51 AM

in Customer Field Services, Dispatch

We want you to join our Team! You will play an important part in the process of serving and helping customers, because without you, materials and personnel rarely get to where they need to be.  Dispatching requires good communication skills, organization and a friendly personality.  As a valued member of our team, your input is imperative to the success of any job at the worksite. If you enjoy working with people, pay close attention to detail, then dispatching is the right job for you!  Without dispatchers working as the middle piece of the puzzle, jobs can't get done.   You will be providing assistance to all Gas, Water, Wastewater and Shared Field Services personnel, service providers and supervision relative to daily work assignments, scheduling, customer relations, safety and emergency situations. The successful candidate will be required to work various shifts to include evening, overnight, weekend and holiday shifts to maintain 24/7 office coverage. You will be responsible for monitoring computer aided dispatching (CAD) system for work assignment and field status. Monitor and responds to field technician’s issues and inquires on the dispatch radio and phone systems.  Very important part of the role will be after Call Center business hours, assist with external customer calls for emergency gas, water and sewer situations to include leaks, overflows and service outages. Additionally, you will assist locate technicians, field personnel and service providers with utility service and main records and measurements utilizing ESRI (utility mapping tool) outside of Engineering business hours.
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Information Security Engineer III

By Citizens Energy Group on 3/9/22 10:27 AM

in Information Technology

We have a career opportunity for an Information Security Engineer III to join our team! Under the general direction of the Director of Information Security, this position is responsible for maintaining the security of the company’s data, systems, and network. This position will assess the current security controls environment and develop security strategies and roadmaps to mitigate risk. This position will also evaluate and implement new security platforms that strengthen the security by defining requirements for new security technologies, select those technology solutions through bidding process, and oversee the implementation and configuration of the system. This position will administer security platforms including but not limited to intrusion detection system, e-mail security filtering, web content filtering, change detection, endpoint security, and data loss prevention. This position establishes security operations processes, procedures, and standards to ensure effective detection and response to threats. This position is the escalation point for all security incidents and actively mentor other team members.
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Customer Support Associate

By Citizens Energy Group on 2/24/22 11:07 AM

in Contact Center

We have Full-time and Part-time Opportunities for Customer Support Associates! The successful candidate will handle residential customer inquiries received via various methods: chat, phone, correspondence, web, and email. Inquiries include, but are not limited to: bill review, budget enrollments, deposit calculations, account status updates and/or changes, historical consumption information, letter of credit requests, refund requests, Energy Assistance Program qualifications assistance, payment arrangements, submitting claims, research payment posting issues, document and seeks resolutions for customer complaints, and identifies and communicates any issues experienced by the customer and/or the associate to ensure a timely resolution.
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Apprentice, Maintenance Relief Operator - Advancement Opportunities

By Citizens Energy Group on 1/19/22 12:12 PM

in Water

We have multiple opportunities for candidates to start as a Maintenance Relief Operator Apprentice and grow into the Maintenance Relief Operator role! The successful candidate will perform a variety of operations and maintenance functions at the water production and related facilities. This is a skilled maintenance position that also performs operational duties under the direction of a certified operator while gaining experience required to obtain an operating license.  This is a serious trade with strong demands that are minimally affected by the ups and downs of the economy. 
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Utility Helper

By Citizens Energy Group on 11/4/21 12:25 PM

in Customer Field Services

Be a part of a great team!   We have multiple opportunities for candidates to start as a Utility Helper and advance to other roles! The successful candidate under indirect supervision, and on assigned shifts, the Utility Helper will perform any of the following basic water and gas functions; off orders or cathodic protection reads or ERT installations or meter verifications or meter paints. You could work with other utility personnel as part of a crew.
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Meter Reader

By Citizens Energy Group on 10/20/21 2:11 PM

in Meter Services

Citizens Energy Group has an excellent opportunity for you to get your "Foot" in the door, with the opportunity to increase your base pay through paid incentives! Hourly Pay Rate: $16.85 up to $19.50 with incentives Work Schedule Availability: Monday – Friday, 7:00 am – 4:00 pm The successful candidate will read customer gas and water meters according to scheduled routes. Records readings on a hand-held computer. Watches for, investigates, and reports any gas and/or water leaks or other irregularities in meter service or Citizens Energy Group facilities. Works directly with customers to gain access to meters, resolve reading issues, and answers questions. Maintains a high read accuracy rate and read completion rate while minimizing customer inconvenience and complaints.
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