We have a career opportunity for a Developmental Quality Assurance Associate to join our team! The successful candidate will work closely with project managers, developers, and business owners to understand the desired outcome of CIS and CIS interfacing application modifications. Prepare test cases to ensure systems are functioning properly after implementation to avoid issues that would present problems for users of the system. Perform system integrated testing, user acceptance testing, and post implementation validation. Thoroughly document and report system issues and consult with system developers to resolve the issues. Provide support, such as troubleshooting issues and answering functional questions, to all users of the application after implementation. Assists in the development and execution of application and process performance reporting. Assists in the development of process, system, and training documentation. Key Responsibilities & Expectations Review requirements and design documentation for system modifications and prepare test cases to address all requirements. Perform system integrated testing, user acceptance testing, and post implementation validation for CIS and CIS interfacing application modifications. Thoroughly document and report system issues and consult with system developers and business owners to resolve the issues. As the subject matter expert of CIS and CIS interfacing applications, provide support to business areas by assisting in the creation of training material, troubleshooting production issues, and assisting in the development of new process improvements. Assist in preparing performance reports to be used by the Performance Assurance Data Analyst. Qualifications and Requirements High school diploma, preferably with some academic study centered around business concepts and/or computer science Advanced knowledge of Microsoft Excel, Word, PowerPoint, SharePoint, and Access Strong written and verbal communication skills Self-motivated with the ability to work under pressure and to tight deadlines Ability to work on multiple projects simultaneously and manage task priorities Excellent problem-solving skills 5+ years of billing, credit and/or customer service experience preferred. Experience in end-user application software testing preferred. Citizens Energy Group offers competitive salary and benefits including Health, Dental & Vision Defined Benefit Pension Plan 401(k) Retirement Plan with company match Short-Term Incentive Plan (STIP) Health Savings Account (HSA) with company contribution Wellness Program Adoption and tuition assistance Employee Credit Union PTO and Paid Holidays If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career! Pay grade: 06 Job Posting Deadline: 03/31/2021 Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.