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Customer Support Associate

By Human Resources on 8/18/20 8:54 AM

in Customer Service

The successful candidate will handle customer inquiries received via various methods: chat, phone, social media, correspondence, web, and email.This position is responsible for gathering, interpreting, and processing information required for the completion of various service orders and inquiries while utilizing the Customer Information System (CIS) and other necessary software.

Essential Duties and Responsibilities

Manage account inquiries and requests such as budget enrollments, co-applicants, deposits, Power of Attorney, account updates, summer sewer charges, late payment adjustments, extended due dates.


Create work orders for the services needed such as move-in, move-out, bill paid turn-ons, and other service order types.

Determine the appropriate payment options for our customers, such as credit card, automatic bank deductions, payment arrangements, assistance, and identifying payment locations.

Required Qualifications:

  • Graduation from High School or equivalent
  • Must be proficient with the operation of a personal computer
  • Proficiency in Microsoft Office applications
  • Excellent data entry skills
  • Excellent written and verbal communication skills
  • Proven Customer Service experience

This is a part-time position and offers tuition reimbursement and Short-Term Incentive Plan (Payout based on company goals). This position is a pay grade 3.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career.

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.



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