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State Utility Moratorium Ends Tomorrow

By Laura O'Brien on 3/14/18 1:28 PM

Financial Assistance Is Still Available for Those Who Qualify

INDIANAPOLIS – The state moratorium on utility disconnections ends Thursday, March 15. The moratorium runs December 1 through March 15 each year and protects customers who qualify for the Energy Assistance Program (EAP) from having natural gas service disconnected for non-payment. EAP customers are still subject to disconnection of water and wastewater services during the moratorium. Customers not receiving EAP funds are subject to disconnection for non-payment throughout the year.

“Though spring normally brings with it milder temperatures, we know customers may be struggling to pay their heating bills,” said Jeffrey Harrison, President and CEO of Citizens Energy Group. “Financial assistance is still available for those who qualify, so I urge you to reach out to us if you are in need.”

Assisting customers in need is a priority at Citizens Energy Group. Citizens provided more than $1.4 million in bill assistance last year through its Universal Service Program, Warm Heart Warm Home Foundation and United Way Winter Assistance Fund.

For those customers who have already received assistance and are behind on bills, Citizens offers flexible payment arrangements, including weekly and bi-weekly payment plans. Please contact Citizens at (317) 924-3311 or visit to make arrangements before your service is disconnected.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 900,000 people in the Indianapolis area. Citizens operates its utilities for the benefit of customers and the community.

Media Contact Information

Laura O'Brien
(O) 317-927-4341
(C) 317-519-1515


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