Simple Steps Can Ensure Home Heating Safety and Avoid Frozen Pipes
INDIANAPOLIS – With temperatures expected to fall below zero over the next few days, Citizens Energy Group urges customers to take these simple steps to safeguard their homes:
Safely Heat Your Home
- If you’re having trouble paying your bill, please call Connect2Help at 211 to discuss sources of financial assistance.
- Keep space heaters away from flammable items like furniture and draperies. Avoid using fuel-burning space heaters indoors as they can create deadly carbon monoxide.
- Everyone should have a working smoke alarm on each level of their home and at least one carbon monoxide alarm in their home. Batteries should be checked monthly.
Prevent Frozen Pipes
- Leave a thin stream of water running when the temperature is below freezing.
- Insulate pipes that may be exposed to cold air.
- Open cabinet doors below sinks to keep warm air circulating around pipes.
- Make sure the lid on your water meter pit is tightly secured.
- Locate your water shut-off valve so you know how to turn water off quickly in case a pipe bursts.
- If your water meter is in the basement, ensure the area is heated and check for broken windows.
Visit www.citizensenergygroup.com/frozen-pipes for guidance on what to do if you experience frozen pipes.
To ensure community safety, Citizens is partnering with area fire departments. Each year when temperatures drop below freezing, a Citizens technician responds to working fires and ensures fire hydrants are operating properly. If a fire hydrant is frozen or malfunctioning, a Citizens technician is able to make necessary repairs quickly. Citizens takes a proactive approach to safety by testing all 37,000 fire hydrants in the water distribution system throughout the year. Non-working hydrants are repaired or replaced.
In addition, Citizens is prepared for a potential increase in water main breaks. Crews are ready 24/7 to respond in the event freezing temperatures cause water mains to break. To report a water main break, customers are asked to call Citizens at 317-924-3311.