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Citizens Urges Customers to Prepare for Sub-Zero Temperatures

By Laura O'Brien on 1/18/19 10:09 AM

Simple Steps Can Ensure Home Heating Safety and Avoid Frozen Pipes 

INDIANAPOLIS – With temperatures expected to fall below zero over the next few days, Citizens Energy Group urges customers to take these simple steps to safeguard their homes:

Safely Heat Your Home

  • If you’re having trouble paying your bill, please call Connect2Help at 211 to discuss sources of financial assistance.
  • Keep space heaters away from flammable items like furniture and draperies. Avoid using fuel-burning space heaters indoors as they can create deadly carbon monoxide.
  • Everyone should have a working smoke alarm on each level of their home and at least one carbon monoxide alarm in their home. Batteries should be checked monthly.

Prevent Frozen Pipes

  • Leave a thin stream of water running when the temperature is below freezing.
  • Insulate pipes that may be exposed to cold air.
  • Open cabinet doors below sinks to keep warm air circulating around pipes.
  • Make sure the lid on your water meter pit is tightly secured.
  • Locate your water shut-off valve so you know how to turn water off quickly in case a pipe bursts.
  • If your water meter is in the basement, ensure the area is heated and check for broken windows.

Visit for guidance on what to do if you experience frozen pipes.

To ensure community safety, Citizens is partnering with area fire departments. Each year when temperatures drop below freezing, a Citizens technician responds to working fires and ensures fire hydrants are operating properly. If a fire hydrant is frozen or malfunctioning, a Citizens technician is able to make necessary repairs quickly. Citizens takes a proactive approach to safety by testing all 37,000 fire hydrants in the water distribution system throughout the year. Non-working hydrants are repaired or replaced. 

In addition, Citizens is prepared for a potential increase in water main breaks. Crews are ready 24/7 to respond in the event freezing temperatures cause water mains to break. To report a water main break, customers are asked to call Citizens at 317-924-3311.

About Citizens Energy Group

Citizens Energy Group provides safe and reliable utility services to about 900,000 people in the Indianapolis area. Citizens operates its utilities for the benefit of customers and the community.

Media Contact Information

Laura O'Brien
(C) 317-519-1515

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