Citizens Energy Group’s Warm Heart Warm Home Foundation™ provides financial assistance to customers having difficulty paying their utility bills. When combined with other forms of assistance, Warm Heart Warm Home grants can help customers sustain their utility services and catch up on past due bills.
Since October 1, 2019 Warm Heart Warm Home has provided over $475,000 in energy assistance and low-income utility service to more than 10,000 customers. The Warm Heart Warm Home Foundation has been an especially helpful resource to Citizens’ customers throughout the pandemic.
The Foundation is funded by donations from individuals, through Citizens’ partnership with Utility Shield, and through fundraising events, like the 2019 Topgolf fundraiser that was held last fall.
Citizens matches annual donations up to a total of $50,000 to the foundation. Donations are tax deductible and all contributions go directly to customers in need. If you are interested in helping support the Warm Heart Warm Home Foundation, here are a few options:
- Set up a recurring monthly donation: Citizens Energy Group customers can elect to add a monthly contribution to their bill. Visit CitizensEnergyGroup.com, hover over the “My Home” tab, and click on “Utility Services.” From there, click on “Warm Heart Warm Home” and then complete the form.
- Make a one-time donation: Use your debit or credit card through PayPal to make a one-time donation. You do not need a PayPal account. Note: PayPal retains 2.2 percent plus 30 cents of your donation to cover fees. Find a link by visiting CitizensEnergyGroup.com, hovering over the “My Home” tab, and clicking on “Utility Services.” From there, click on “Warm Heart Warm Home” and then click on the “Donate” button.
- Pay someone’s bill: If you know someone struggling to pay his or her utility bill and you know the service address and account number, you can make a gift payment. Find a link by visiting CitizensEnergyGroup.com, hovering over the “My Home” tab, and clicking on “Utility Services.” From there, click on “Warm Heart Warm Home” and choose “Gift a Payment.”
Payment Arrangements Available
If you are having trouble paying your Citizens bill, please contact our Business Call Center at 317-927-4328 to discuss various payment arrangements that may be available.