QUALITY CORNER: Upcoming Training

The FY20 Levels of Quality are in place, with various options to achieve “stars” for Continuous Improvement activities. With the beginning of the new year, the Quality Systems department is offering multiple training sessions to support your Continuous Improvement goals.

Lean Leadership Training for Leaders (Supervisors, Managers and Directors)

The Citizens Lean Leadership training and certification program provides leaders the opportunity to discuss leadership tools, struggles, and ideas while creating a common approach for supporting and leading lean thinking. The eight-week course is based on the book “People: A Leader's Day-to-Day Guide to Building, Managing and Sustaining Lean Organizations" by Robert Martichenko, Roger Pearce, Steve Gran and Walt Miller.

• January 14 – March 3 (eight-week course consists of weekly meetings lasting one hour; attendance at seven of eight sessions is required)

To enroll, visit the Quality iTrust page, and under the CI Tools & Training tab, choose “Lean Leadership,” and then click on the “Lean Leadership Sign Up” link.

Yellow Belt Training

The CLASS Yellow Belt training and certification program provides individuals the opportunity to gain knowledge of the fundamental methodologies utilized for Lean and Six Sigma. The two-day training will focus on the main concepts of Lean Six Sigma and the basic tools including the 8 wastes, 6S, A3, SIPOC, process maps, fishbone diagram, 5 whys, and more. You must complete a small Continuous Improvement project for certification.

• January 21 and February 13
  To enroll, visit the Quality iTrust page, and under the CI Tools & Training tab, choose “Yellow Belt,” and then click on the “Yellow Belt Sign Up” link.

CLASS Training

Quality can do training for your Department upon request, or Trust-wide classes are available as shown below.  You can sign up on the Training Calendar on iTrust.  Other options will be added throughout the year. 

• CLASS Refresher Training (limited to 30 participants in each class)
  • February 4 | 1:30-2:30 p.m. | Langsdale 1B Board Room
  • February 20 | 1:30-2:30 p.m. | GO Auditorium
• GEMBA Walk Training (limited to 24 participants in each class)
  • January 23 | 10:00-11:00 a.m. | Langsdale 1B Board Room (LIST ONLINE ONLY)
  • February 5 | 1:30-2:30 p.m. | GO Auditorium

Recent CLASS Certifications

Yellow Belt Certifications

David Williams (Plant Engineering), Maria Garavaglia (Energy Distribution Engineering), and Ann McIver (Environmental) and Dennis Doyle (Plant Engineering)

Advanced Yellow Belt Certification

Fred Hedges (Westfield) 

Blue Belt (Lean Leadership) Certifications

Top left: Mark Bender (Human Resources)

Top right: Katie Gomes (Shared Field Services), Brad Hostetler (UE&C), Stacy Caldwell (IT), Debbie Frye (Water Operations), Scott Lykins (Plant Engineering), Pete Corsaro (Wastewater Operations), David Williams (Plant Engineering), Celeste Williams (Internal Audit), Ronda Woods (Human Resources), Staci Lewis (Quality), Adrianne Council (P&TS), Madison Barker (Energy Distribution Engineering), Carly Senak (Regulatory Affairs), Beth Smith (Market Development), Ebony Sansing (IT), and not pictured Adrianne Bowers (Human Resources)

Bottom: Tom Ward, David Gelhausen, Devin Gillum, Michelle Lawson and Alan Waggoner (Underground Storage – Johnstown)