QUALITY CORNER: Set Continuous Improvement Goals for New Fiscal Year

By Susan Harris on 9/19/22 6:46 AM
As we approach the start of a new fiscal year, it’s a great time to set new continuous improvement goals.
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QUALITY CORNER: More Than a Dozen Employees Complete Just Do It Projects

By Susan Harris on 7/29/22 10:55 AM
Along with completing more than a dozen recent Just Do It Projects, employees continue to earn Yellow Belt certifications and complete Innovation projects.
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QUALITY CORNER - June 2022

By Susan Harris on 6/15/22 7:08 AM
We're recognizing 10 employees who have earned belt certifications and completed NEXT and Just Do It projects.
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QUALITY CORNER: Citizens Reaches 40 Percent CI Participation

By Susan Harris on 5/3/22 9:37 PM
Congratulations to the organization for already meeting the 40 percent Continuous Improvement (CI) participation goal for fiscal year 2022! Stars have been awarded to areas that have reached the minimum 25 percent departmental CI participation. For up-to-date CI participation data, you can access the dashboards on the Quality Systems iTrust site. Quality encourages employees to keep participating in CI activities and to complete projects they have started.
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QUALITY CORNER: Several Employees Complete Training and Projects

By Susan Harris on 3/25/22 12:00 PM
Several employees across the Trust have recently earned Yellow Belt, NEXT, and Just Do It certifications. We appreciate our employees' dedication to continuous improvement!
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QUALITY CORNER: Continuous Improvement Goals Available in CSA Performance

By Susan Harris on 2/7/22 7:01 AM
Employees can now add CLASS-related goals, from participating in Continuous Improvement (CI) events and documentation to earning a belt certification, to their Individual Development Plan. In this issue, we're also recognizing 10 employees for recently completing CI projects.
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QUALITY CORNER: Several Earn CLASS Certifications, Complete Innovation Projects

By Susan Harris on 12/13/21 9:01 PM
Employees across the Trust have recently early Yellow Belts and completed innovation projects.
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QUALITY CORNER: FY21 Levels of Quality and Recent CLASS Certifications

By Susan Harris on 10/20/21 1:58 PM
Several areas earned six stars during fiscal year 2021! Learn more about recent continuous improvement accomplishments among Citizens employees.
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QUALITY CORNER: New After-Action Review Resource and Recent Certifications

By Susan Harris on 9/14/21 10:47 AM
Learn more about a new After-Action Review resource, our Trust-wide metrics, and recent belt certifications.
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QUALITY CORNER: Help Us Meet Our Annual Target

By Susan Harris on 7/29/21 9:34 AM
Check out our fiscal year 2021 progress and learn how you can help Citizens meet its annual target for continuous improvement participation.
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QUALITY CORNER: Certifications and Trust-Wide Continuous Improvement Progress

By Susan Harris on 6/7/21 1:42 PM
Several employees have recently completed projects and earned Yellow Belt, Advanced Yellow Belt, and Green Belt certifications. Check out our collective continuous improvement progress for Fiscal Year 2021.
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QUALITY CORNER: CLASS Projects and NEXT Updates

By Susan Harris on 4/22/21 11:31 AM
Several employees have been involved in recent continuous improvement and innovation projects. Read more about their accomplishments!
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QUALITY CORNER: March Updates

By Susan Harris on 3/10/21 8:07 AM
In this month's Quality news, find out who has recently earned a Green Belt and a Yellow Belt, and learn about a couple NEXT project updates.
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QUALITY CORNER: Have an Idea for Improvement? What's NEXT?

By Susan Harris on 1/26/21 11:35 AM
If you have an idea for improvement or a problem that needs solved, where do you start? The Quality Department can help guide you! On Quality’s iTrust page there is a new button: “Improvement Ideas and Projects.” From there, you can enter your idea or problem.
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QUALITY CORNER: Certifications and Training Updates

By Susan Harris on 12/8/20 1:05 PM
This month's update from Quality Systems includes seven new CLASS certifications and information about available training.
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QUALITY CORNER: Six Star Recognition and CLASS Certifications

By Susan Harris on 10/21/20 4:14 PM
Congratulations to all the employees and departments for conducting Continuous Improvement activities throughout Fiscal Year 2020. A dozen areas achieved the highest recognition in the CLASS Levels of Quality and several employees have recently completed Yellow Belt, Advanced Yellow Belt, and Green Belt projects.
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QUALITY CORNER: Several Earn Yellow, Advanced Yellow, and Green Belts

By Susan Harris on 9/3/20 4:48 PM
Continuous improvement is still moving forward – even remotely in some cases! The following employees completed training on the use of continuous improvement tools and documentation and completed a project to receive certification.
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QUALITY CORNER: Certifications and Process Documentation

By Susan Harris on 7/23/20 3:09 PM
Several employees recently completed training on the use of Continuous Improvement tools and documentation and completed projects to receive certification.
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QUALITY CORNER: Continuous Improvement Moves Forward

By Susan Harris on 6/3/20 8:55 AM
Even during this challenging time, Continuous Improvement is still moving forward.
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QUALITY CORNER: Officer Training and CLASS Certifications

By Susan Harris on 4/9/20 11:26 AM
Several employees have recently completed CLASS training and earned certifications.
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QUALITY CORNER: Gemba Walks, CLASS Training and Certifications

By Susan Harris on 2/28/20 12:21 PM
Find out what a Gemba Walk is and learn which employees recently have earned CLASS certification. Also, see a list of upcoming training available to employees.
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QUALITY CORNER: Upcoming Training

By Susan Harris on 1/17/20 1:32 PM
The FY20 Levels of Quality are in place, with various options to achieve “stars” for Continuous Improvement activities. With the beginning of the new year, the Quality Systems department is offering multiple training sessions to support your Continuous Improvement goals.
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QUALITY CORNER: FY19 Continuous Improvement Activities Exceed Goals

By Susan Harris on 11/4/19 2:52 PM
Citizens employees surpassed Quality goals in fiscal year 2019. Read on to find out how many employees participated in Continuous Improvement activities and achieved belt certifications.
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QUALITY CORNER: Over $8K Donated to Warm Heart Warm Home; Continuous Improvement Projects and Certifications

By Susan Harris on 10/7/19 8:46 AM
Hundreds of employees chose a donation to Warm Heart Warm Home as an award for reaching a level of quality in fiscal year 2019. Read on to find out how much was donated and which employees have achieved yellow belts and blue belts.
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Quality Corner: Class Certifications and 6S Success

By Susan Harris on 5/7/19 1:57 PM
CLASS certifications and 6S projects continue throughout the Trust. CLASS Certifications
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QUALITY CORNER: Several Earn Yellow and Blue Belts

By Susan Harris on 4/1/19 9:17 AM
Several employees across the Trust have been developing CLASS projects and earning certifications for their work. Find out which employees have earned Yellow and Blue Belts recently.
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QUALITY CORNER: A Commitment to Continuous Improvement

By Susan Harris on 2/4/19 10:29 AM
Does your area have a goal for how many stars you plan to achieve this year? The Levels of Quality for 2019 have been presented to Directors and CLASS Ambassadors and are now available on the Quality Systems Department’s iTrust site.
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QUALITY CORNER: January 2019 News

By Susan Harris on 1/11/19 1:09 PM
In this update: FY2018 levels of quality recap, announcing FY2019 levels of quality, recent CLASS certifications, and a new Quality Systems employee
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QUALITY CORNER: First CLASS Black Belt Awarded

By Susan Harris on 11/2/18 1:22 PM
Congratulations to several employees for being awarded Citizens Lean and Six Sigma (CLASS) certifications during the October CLASS Ambassador meeting!
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QUALITY CORNER: Several 6S Events Completed

By Susan Harris on 10/5/18 1:32 PM
The purpose of a 6S event is to Sort, Store, Shine, Standardize, and Sustain to develop a Safer and more efficient workplace. Completing 6S events promotes a culture of continuous improvement, helps increase morale, and enhances the ability to do work more efficiently. Keep up the good work!
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

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