As one of 11 siblings raised by a single mother, Danny McMillian learned the value of service at an early age. He remembers many different people offering a helping hand to his family throughout his childhood, and that has inspired him to give back.

Citizens Energy Group encourages all employees and retirees to volunteer their time to support non-profits in our community.

In 2021, Citizens Energy Group’s General Office was awarded the ENERGY STAR® certification for superior energy performance for the eighth consecutive year.

Citizens Energy Group served as the title sponsor of the 54th Annual Fire, Police & Deputy Sheriff’s Community Recognition Luncheon on April 19, continuing a tradition first established by the Indianapolis Water Company in 1968.

Congratulations to the organization for already meeting the 40 percent Continuous Improvement (CI) participation goal for fiscal year 2022! Stars have been awarded to areas that have reached the minimum 25 percent departmental CI participation. For up-to-date CI participation data, you can access the dashboards on the Quality Systems iTrust site. Quality encourages employees to keep participating in CI activities and to complete projects they have started.

Two Westfield water customers provided positive feedback about how Citizens employees responded to an incident in late March.

Citizens Energy Group has launched a Toastmasters club to provide an opportunity for employees to strengthen their public speaking and leadership skills.

Each summer, Citizens Energy Group recognizes current employees and their family members who graduate from high school or college.

Joe Perkins joined Citizens Energy Group on February 14. As Senior Vice President and General Counsel, he oversees Legal, Regulatory and External Affairs, Human Resources, Health Safety and Security, Internal Audit, and Environmental Stewardship.

When Citizens Energy Group began exploring the idea of creating a new tool to open manhole lids, we didn’t have to go far for some fresh ideas. Mechanical engineering students in the Partnership for Excellence in Research and Learning (PERL) program at IUPUI took on the challenge using resources from Citizens including tools, access to structures, standard operating procedure (SOP) for current work practices, and access to staff with knowledge of the industry.

Citizens Energy Group was the presenting sponsor of the 31st Annual Recognition Of Service Excellence (ROSE) Awards, held Monday, May 2, at the Indiana Roof Ballroom. Every spring, Visit Indy hosts the ROSE Awards ceremony to honor non-managerial customer service employees in the city.

Citizens Energy Group employees from the water division recently participated in educational programs, including a global conference and a local firefighter training.

Reducing the amount of air that leaks in and out of your home can cut heating and cooling costs. Caulking and weatherstripping are two simple and effective air-sealing techniques that offer quick returns on investment. Caulk is generally used for cracks and openings between stationary house components, and weatherstripping is used to seal components that move. Here are a few suggestions for air-sealing your home.

In this issue, we welcome several new employees and celebrate service milestones.