Nineteen individuals retired from Citizens Energy Group in 2020. We regret that we were not able to celebrate their retirements in person due to the pandemic. In lieu of a celebration, we are recognizing them and their service to the Trust in this special section of Engauge. Congratulations and thank you for your commitment to delivering operational excellence and outstanding customer service during your career at Citizens. We wish you all the best in your retirement!

Throughout the month of January, Calvin Fletcher’s Coffee Company raised funds for the Warm Heart Warm Home Foundation™.

Citizens Energy Group was the presenting sponsor of the 10th Annual Neighbor Power Indy event, which took place March 4-6.

Citizens Energy Group was one of 39 Central Indiana organizations recognized in mid-February by the Mid-States Minority Supplier Development Council (Mid-States MSDC) for collectively spending more than $650 million with Black-owned businesses in 2020.

In this month’s Q&A, learn more about Mark Jacob, who has served in his current role as Vice President, Capital Programs & Engineering/Quality Systems for eight years. He began his career at Citizens in August 2011, when Citizens acquired the water and wastewater utilities from the City of Indianapolis.

To celebrate Women’s History Month, we are featuring a couple employees who have made history at Citizens Energy Group.

Don't miss your chance to earn a wellness incentive in 2021! Below are a couple important reminders about Citizens' wellness program. Also, find out which employees were named the January and February wellness champions. 2021 Wellness Incentives

Citizens Energy Group’s 2020 Annual Report is available on citizensenergygroup.com. The Annual Report is an account of our commitment to operate with unparalleled excellence and integrity as we build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.

Citizens Energy Group’s company store offers a variety of items with the company logo, including hats, shirts, and drinkware.

In this month's Quality news, find out who has recently earned a Green Belt and a Yellow Belt, and learn about a couple NEXT project updates.

Citizens Energy Group is a long-time partner of Multiplying Good (formerly known as the Jefferson Awards Foundation). Citizens’ President & CEO Jeffrey Harrison serves on the Multiplying Good Indiana Board of Directors. He participated in Multiplying Good’s blog series entitled “Exploring the Role of Service in the Black Community.” Below is an excerpt from the interview. You can read the full interview at https://www.multiplyinggood.org/blog.

While fireplaces can be a source of warmth, they can cause heat loss if not properly maintained. Here are a few tips to make sure you're maximizing the efficiency of your fireplace and chimney.

March is Workplace Eye Safety Awareness Month! According to Prevent Blindness, the nation’s leading volunteer eye health and safety organization, more than 2,000 people injure their eyes at work each day.

Rich Newell, Construction Specialist V, was recognized as the 2020 annual Customer Champion Award winner at the January Leadership Forum. He was chosen from among all the other 2020 quarterly winners because of his efforts to go above and beyond and to demonstrate best practices of owning the customer experience.

In this issue, we welcome several new employees, recognize those who have reached service milestones, and mourn the loss of five Citizens retirees.