State of the Trust: Achieving One Company, One Culture

By Jeffrey A. Harrison on 10/21/20 4:19 PM
In this letter to all employees, President & CEO Jeffrey Harrison shares his vision for achieving One Company, One Culture, progress we've made, and barriers we must overcome.
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Citizens Receives Mayor's Diversity in Leadership Award

By Mandy Saucerman on 10/21/20 4:18 PM
Citizens Energy Group received the Diversity in Leadership Award from the 2020 Mayor’s Celebration of Diversity. This award celebrates an organization that cultivates an atmosphere of growth, particularly when considering upper-level diversity, as well as actively supports a diverse organizational culture.
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An Update on DigIndy

By Mandy Saucerman on 10/21/20 4:18 PM
Learn about progress on the DigIndy Tunnel System and check out this year's art project.
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By the Numbers: United Way Fundraising 2020

By Mandy Saucerman on 10/21/20 4:17 PM
Thank you to our employees and partner organizations for participating in the 2020 United Way fundraising activities! Below are some facts and figures from our virtual golf outing and employee giving campaign.
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One Company, One Culture in Action

By Mandy Saucerman on 10/21/20 4:17 PM
An enhanced hiring and training program is helping stabilize the Gas Operations, Shared Field Services, and Water Operations bargaining unit workforce.
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Wastewater Plants Recognized by National Association of Clean Water Agencies

By Mandy Saucerman on 10/21/20 4:16 PM
Citizens Energy Group recently received recognition from the National Association of Clean Water Agencies (NACWA) through its Peak Performance Awards Program.
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Harrison Visits Contact Center to Kick Off Customer Service Week

By Mandy Saucerman on 10/21/20 4:15 PM
Customer Service Week is celebrated each year during the first week of October. This year’s theme was “Dream Team,” reflecting the importance of teamwork in providing outstanding service to all customers.
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Steam System Inspection Leads to Emergency Repair

By Mandy Saucerman on 10/21/20 4:15 PM
A group of Citizens employees recently worked together to quickly address a failing riverbank that had the potential to undermine Citizens’ steam infrastructure.
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SAFETY TIPS: October is Fire Prevention Month

By Don Bryant on 10/21/20 4:15 PM
Follow these tips from the National Fire Protection Association (NFPA) to keep you and your household safe.
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QUALITY CORNER: Six Star Recognition and CLASS Certifications

By Susan Harris on 10/21/20 4:14 PM
Congratulations to all the employees and departments for conducting Continuous Improvement activities throughout Fiscal Year 2020. A dozen areas achieved the highest recognition in the CLASS Levels of Quality and several employees have recently completed Yellow Belt, Advanced Yellow Belt, and Green Belt projects.
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Q&A: Two Employees Share Perspective on Maintenance Relief Operator Apprentice Program

By Mandy Saucerman on 10/21/20 4:14 PM
The Maintenance Relief Operator (MRO) Apprentice Program is designed to develop Citizens Energy Group employees for Water Production Department positions that require water treatment licensing and certifications. In the following Q&A, two employees who have completed the program and moved on to other positions share more about their experiences.
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HEALTHY CITIZENS: Wellness Champion and Flu Shots

By Mandy Saucerman on 10/21/20 4:13 PM
Find out who was named the September Wellness Champion and how you can get a flu shot this year.
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HELPFUL HINTS FROM HR: An Update on Benefits

By Mandy Saucerman on 10/21/20 4:13 PM
The Human Resources Department is launching two new tools to share important information with employees and allow for convenient self-service. Open enrollment will again be conducted via the Bswift portal, which was introduced last year. See below for more information.
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ENERGY EFFICIENCY TIP: Install a Smart Thermostat

By Brett McClellan on 10/21/20 4:13 PM
A smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings in your home for optimal performance. It provides several benefits and can help you save on your energy bill.
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Lost Loved Ones (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:12 PM
Citizens Energy Group continues to recognize employees’ loved ones lost due to COVID-19.
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New Employees, Service Awards, In Memoriam (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:11 PM
In this issue, we welcome several new employees, recognize many employees who have reached service milestones, and mourn the loss of three retirees.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.