Mark Your Calendars for These Important Dates

By Adam Lowe on 10/2/23 10:09 AM
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Taking a Big Step to Provide Shoes to People in Need

By Adam Lowe on 10/2/23 10:05 AM
Kenya Perkins, IT Compliance Analyst, spearheaded the coordination and implementation of the Changing Footprints shoe drive from July through August. The shoe drive was a part of a Diversity and Inclusion Committee Initiative, and this was the fifth year the committee partnered with the nonprofit organization. Kenya’s efforts also included organizing volunteer opportunities for two non-profit organizations, Changing Footprints and Westminster Pantry.
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Citizens Employees Volunteer at Westminster Food Pantry

By Adam Lowe on 10/2/23 10:02 AM
During September, a group of Citizens volunteers donated their time at Westminster Food Pantry. A Senior Citizens Day is held at the food pantry on Wednesdays, during which individuals aged 50 and over can select items from the pantry. As a result of their compassionate hearts, the volunteers generously extended their assistance to Westminster clients. They assisted them in choosing their items but also engaged in heartfelt conversations.
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Getting Healthy with Citizens

By Adam Lowe on 10/2/23 10:00 AM
Citizens Energy Group Hosts Inaugural Health and Wellness Fair
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John Trypus Honored

By Adam Lowe on 10/2/23 9:55 AM
The IUPUI University Library has honored John Trypus, Director Underground Engineering and Construction at Citizens Energy Group and IUPUI University Library board member, with the IUPUI Spirit of Philanthropy Award. John's contributions include connecting IUPUI students to work opportunities at Citizens and securing corporate sponsorship for the library's student-created atrium sculpture.
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Tim Blagsvedt Honored

By Adam Lowe on 10/2/23 9:54 AM
Tim Blagsvedt, Director Wastewater Collection, was recently honored with the 2023 IWEA Collection Systems Professional of the Year Award at the 2023 Indiana Water Environment Association Awards. This award recognizes individuals working in collection systems for going above and beyond to improve the collection system profession. Tim has worked at Citizens Energy Group since 2016, when he joined the team as Manager Wastewater Collection System.
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Q&A: Meet Backlin Medrano, Plant Operator, Chilled Water

By Adam Lowe on 10/2/23 9:52 AM
Backlin Medrano joined Citizens Energy Group in 2014 as an Auxiliary LNG Operator and today is a Plant Operator for Chilled Water. “One thing I enjoy about my job is the constant change—from the weather to the changing demands of our customers. It’s great keeping our customers satisfied with their cooling needs and knowing we are able to provide a solid service,” he shared. This year, Backlin won our drawing to throw out the first pitch at an Indianapolis Indians game during our annual Employee Summer Celebration.
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New Field Service Management System to Create Big Impact

By Adam Lowe on 10/2/23 9:49 AM
Citizens Energy Group is implementing a new field service management system that will benefit hundreds of employees, including those in Billing & Customer Service, Gas Operations, IT, Payroll, Procurement, Shared Field Services, and Water Operations, as well as Citizens customers.
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Citizens for Good Volunteer Spotlight: Meet Olivia Hawbaker, Manager of Planning & System Renewal

By Adam Lowe on 10/2/23 9:47 AM
Olivia Hawbaker joined Citizens in June 2013. As Manager of Planning & System Renewal in Underground Engineering & Construction, Olivia oversees master planning for Citizens’ water distribution and wastewater collection systems, working with Citizens’ modeling and operations teams to ensure that we are prioritizing the most needed capital projects to maintain system integrity. Olivia also oversees system renewal, which includes rehabilitation of sewers and manholes within the collection system.
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Safety Tip: Sharing the Road with Young Pedestrians

By Adam Lowe on 10/2/23 9:43 AM
According to research by the National Safety Council, most of the children who lose their lives in school bus-related incidents are 4 to 7 years old, and they're walking. They are hit by the bus, or by a motorist illegally passing a stopped bus. A few precautions go a long way toward keeping children safe:
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Energy Efficiency Tip: Maintain Your HVAC Equipment

By Adam Lowe on 10/2/23 9:41 AM
Calling a professional for regular maintenance can keep your home’s heating and cooling equipment running efficiently. Here are a few other tips:
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Quality Corner - September 2023

By Adam Lowe on 10/2/23 9:37 AM
CLASS Belt Certifications
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New Employees, Service Awards, In Memoriam (September 2023)

By Adam Lowe on 10/2/23 9:29 AM
We're celebrating several new hires and service anniversaries! In this issue, we also mourn the recent loss of a retiree.
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Be #WaterWise and Irrigate Responsibly

By Adam Lowe on 8/14/23 9:45 AM
Citizens Energy Group is encouraging customers to reduce lawn irrigation and conserve water during this summer of hot, dry weather in Central Indiana.
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Employee Giving Campaign Planned for Late August

By Adam Lowe on 8/14/23 9:42 AM
Each year, Citizens Energy Group’s fundraising team organizes an employee giving campaign in support of the United Way of Central Indiana. The 2023 United Ways of Caring Week is planned for the week of August 21-25.
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PERL: Purdue Students Deliver on Three Projects

By Adam Lowe on 8/14/23 9:40 AM
Purdue University has been involved in Citizens Energy Group’s Partnership for Excellance in Research and Learning (PERL) since 2016. PERL offers Citizens an opportunity to connect with the workforce of the next generation and collaborate on solutions to real-world challenges while providing college students with professional development opportunities. Ten students and three faculty members were engaged in three projects over the 2022-2023 academic year.
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Citizens for Good Volunteer Spotlight: Meet Chris Kennedy, Manager Process Control and Compliance

By Adam Lowe on 8/14/23 9:38 AM
Our volunteer spotlight is a chance to meet a Citizens Energy Group employee who is making a big impact in the community outside of their job. Citizens employees are encouraged to volunteer at Citizens-sponsored events, or at community organizations of their choice.
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Celebrating our 2023 Graduates

By Adam Lowe on 8/14/23 9:34 AM
Citizens Energy Group congratulates all the employees and their family members who graduated this year!
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Q&A: Meet Tim Bedgood, Transmission Controller, Water Production & Distribution

By Adam Lowe on 8/14/23 9:33 AM
Tim Bedgood joined the Indianapolis Water Company in 1994 as a leader in the field service department. He transitioned to Citizens Energy Group as a Transmission Controller in September 2011 as part of the acquisition.
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ICON Loan Program Critical to Success of Community Development Project

By Adam Lowe on 8/14/23 9:29 AM
As executive director of West Indianapolis Development Corp. (WIDC), Lisa Laflin considers herself many things, including “dot connector, cat herder, and chainsaw juggler.” Many employees of community development corporations (CDCs) or other nonprofits probably can relate. Working to keep many plates spinning at the same time, Laflin is a passionate voice for affordable housing and the flourishing of neighborhoods served by WIDC.
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Energy Efficiency Tip: Reduce Hot Water Use for Energy Savings

By Adam Lowe on 8/14/23 9:25 AM
Water heating is the second-largest energy expense in your home after heating and cooling. Read the tips below to conserve hot water and reduce your energy bills.
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Quality Corner

By Adam Lowe on 8/14/23 9:20 AM
Yellow Belt
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New Employees, Service Awards, In Memoriam (July/August 2023)

By Adam Lowe on 8/14/23 9:12 AM
We're celebrating several new hires and service anniversaries! In this issue, we also mourn the recent loss of three retirees.
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Celebrating 2022 Employee Volunteerism

By Adam Lowe on 6/16/23 11:53 AM
Citizens Energy Group encourages all employees and retirees to volunteer their time to support non-profits in our community.
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Celebrating National Safety Month

By Adam Lowe on 6/16/23 11:47 AM
The Journey to Safety Excellence At Citizens Energy Group, we have a rich history of building and maintaining a culture of safety. We are dedicated to delivering safe, reliable utility services to our customers and providing a safe work environment for our employees. We also are focused on continuous improvement as an organization. As such, the Health, Safety & Security department seeks opportunities to continuously enhance safety.
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Q&A: Meet Albert “Jerome” Mayden, Safety Specialist

By Adam Lowe on 6/16/23 11:45 AM
Jerome Mayden joined Citizens Energy Group in July 2011 as a team member in the contact center. Today, as a safety specialist supporting Shared Field Services and Corporate Support Services, Jerome provides CPR and safety training and accident/injury support.
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Nineteen Employees Inducted into Quarter Century Club

By Adam Lowe on 6/16/23 11:36 AM
At the 81st annual Quarter Century Club reception, 19 Citizens Energy Group employees were honored for their years of service to the utility. The following individuals were inducted into this prestigious club on the evening of May 23 at the Scottish Rite Cathedral, in recognition of their 25 years of dedication to Citizens and its customers: Vincent Brady, Michael Butler, Vanessa Cook, Gary Franklin, Scott Herbertz, Randall Higginbotham, Tony Keen, Dale Koch, Anthony Linville, John Marcum, Mark Morgan, Frank Neil, Kenneth Sanders, Warren Smith, Joseph Stone, Mark Umphress, Jeremiah Ward, Jeffrey Watson, and Daniel Wyatt.
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Matt Anderson Recognized as Customer Champion

By Adam Lowe on 6/16/23 11:34 AM
Matt Anderson, Utility Service Specialist, Customer Support Services, has been named Customer Champion for going above and beyond to ensure customer and public safety.
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Employees Volunteer for Spring Events

By Adam Lowe on 6/16/23 11:27 AM
Earth Day at the J – April 23 JCC Indianapolis and the Max and Mae Simon Jewish Community Campus welcomed members of the community on Sunday, April 23 to learn from organizations that share the common goal of protecting the earth and its resources. Citizens volunteers attended the event and educated attendees about the DigIndy Tunnel System and water conservation.
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Energy Efficiency Tip: Looking for a New Home?

By Adam Lowe on 6/16/23 11:23 AM
Factoring in energy efficiency measures can help you make informed decisions to meet your energy needs.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.