PERL: IUPUI Students Design Manhole Inspection Tool

By Adam Lowe on 6/16/23 11:19 AM
Citizens Energy Group has approximately 62,000 manholes throughout the collection system. Citizens conducts inspections of these assets to identify, understand, and address system needs, especially for those assets nearing the end of their useful life. Inspections are completed via a handheld device, often a smartphone, to populate a digital inspection report and take images of the structure.
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Fishers High School Students Make a Big Impact for Day of Service

By Adam Lowe on 6/16/23 11:14 AM
Fishers High School’s motto it “Have Pride, Show Character, Build Tradition,” and that motto shined brightly on April 28 when more than 4,000 students and staff took a break from their regularly scheduled classes and spent their day making the community a better place during their inaugural Day of Service. One of their projects came with a big public safety impact.
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Quality Corner

By Adam Lowe on 6/16/23 11:06 AM
What is a Gemba Walk? Going to the Gemba, also known as “the real place” where work is done, is an important component of a Lean organization. A Gemba Walk allows leaders to “go and see” processes personally, with the people doing the work, so they can understand and ask questions. This fosters a collaborative environment in which to discover problems or wastes and develop action plans to correct them.
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Citizens Employees Recognized at Annual ROSE Awards

By Adam Lowe on 6/16/23 11:01 AM
Two employees who recently went above and beyond to provide high levels of service to our customers were recognized on May 11 at Visit Indy’s annual ROSE Awards, presented by Citizens Energy Group.
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New Employees, Service Awards, In Memoriam (June 2023)

By Adam Lowe on 6/16/23 10:53 AM
We're celebrating several new hires and service anniversaries! In this issue, we also mourn the recent loss of three retirees.
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Central Canal Aqueduct Undergoes Major Rehabilitation

By Adam Lowe on 5/12/23 9:15 AM
The first phase of rehabilitating a vital piece of Citizens Energy Group infrastructure is nearing completion. The Central Canal aqueduct recently received a major overhaul to repair structural deficiencies and extend its life at least another 25 years.
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Rhonda Harper Receives Jefferson Award

By Adam Lowe on 5/12/23 9:12 AM
Citizens Energy Group congratulates Rhonda Harper, retired Community & Stakeholder Engagement Manager, on receiving the Jefferson Award in recognition of her 35 years of commitment to improving the lives of residents of Central Indiana. The award was presented to Rhonda by Citizens President & CEO Jeffrey Harrison during her recent retirement celebration. She retired from Citizens on March 31.
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Citizens Supports Indianapolis Neighborhood Housing Partnership

By Adam Lowe on 5/12/23 9:09 AM
Citizens Energy Group is a proud supporter of the Indianapolis Neighborhood Housing Partnership (INHP). INHP’s vision is that everyone should have the opportunity to live in a safe, decent home in a vibrant neighborhood—a vision that clearly aligns with Citizens’ mission to create long-term benefit for our customers and communities. On April 11, INHP invited nearly 50 donors to be recognized during their annual Donor Appreciation Breakfast. Supported by donors, families like Edwin’s (pictured above) can achieve and sustain home ownership! Thank you to Director of Corporate & Public Affairs Shannon Stahley for representing Citizens at this special event.
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2023 Hurty Awards

By Adam Lowe on 5/12/23 9:07 AM
At the March Leadership Forum, Jeff Willman, Vice President, Water Operations, announced the 2023 Hurty Award recipients.
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Fire, Police & Deputy Sheriffs Honored at Annual Luncheon

By Adam Lowe on 5/12/23 9:04 AM
Citizens Energy Group served as the title sponsor of the 55th Annual Fire, Police & Deputy Sheriff’s Community Recognition Luncheon on April 13. Nearly 40 local public safety professionals were recognized for their dedication and service to central Indiana throughout 2022.
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Nominate Coworkers for Customer Champion Award

By Adam Lowe on 5/12/23 8:57 AM
Employees are encouraged to share “wow” stories about coworkers that demonstrate the best practices of owning the customer experience: closing the loop, making it personal, challenging the process, acting with urgency, identifying unvoiced needs, collaborating, knowing the business, and continuously improving. Nomination deadlines for the remainder of 2023 are June 30, September 30, and December 31.
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Citizens for Good

By Adam Lowe on 5/12/23 8:51 AM
Accounting Team Supports Gleaners
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Quality Corner

By Adam Lowe on 5/12/23 8:38 AM
Citizens Lean and Six Sigma (CLASS) Belt Certifications
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Q&A: Meet Ben Edwards, Utility Shift Operator

By Adam Lowe on 5/12/23 8:28 AM
Ben Edwards joined Citizens Energy Group on January 3 as a utility shift operator at our Thermal utility. In this position, Ben ensures safe and reliable operation of Perry K's water plant, turbine generators, and auxiliary equipment.
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Citizens Receives Community Builder Award from Habitat for Humanity

By Adam Lowe on 5/12/23 8:20 AM
Citizens Energy Group recently received a 2022 Community Builder Award from Greater Indy Habitat for Humanity for participation in two home construction projects in the Riverside neighborhood.
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Energy Efficiency Tip: Saving Energy in the Kitchen

By Adam Lowe on 5/12/23 8:16 AM
Energy Efficiency Tip: Saving Energy in the Kitchen
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New Employees, Service Awards, In Memoriam (April/May 2023)

By Adam Lowe on 5/12/23 8:07 AM
We're celebrating several new hires and service anniversaries! In this issue, we also mourn the recent loss of two retirees.
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Celebrating Our 2022 Retirees

By Adam Lowe on 3/28/23 9:17 AM
Congratulations to the 21 individuals who retired from Citizens Energy Group in 2022!
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New Employees, Service Awards, In Memoriam (March 2023)

By Adam Lowe on 3/28/23 9:12 AM
We're celebrating several new hires and service anniversaries! In this issue, we also mourn the recent loss of five retirees.
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Safety Tip: Take Steps to Prevent Slips, Trips, and Falls

By Adam Lowe on 3/28/23 9:05 AM
You can slip when you lose your footing, you can trip when you catch your foot on or in something, and you fall when you come down suddenly. Spills, ice, snow, rain, loose mats, rugs, and stepladders are some of the common causes of slips, trips, and falls. In addition, poor lighting and clutter can cause injuries such as sprains, strains, bruises, bumps, fractures, scratches, and cuts.
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Citizens ICON is Helping Build Better Communities

By Adam Lowe on 3/28/23 8:58 AM
Citizens Energy Group has been helping redevelop neighborhoods and fuel economic development for nearly 30 years through its Investment Collaboration on Neighborhoods (ICON). ICON provides low-interest gap funding to non-profit organizations in the form of short-term loans.
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Winners Named in Conservation Poster Contest

By Adam Lowe on 3/28/23 8:53 AM
Now in its 11th year, Citizens Energy Group’s Art of Conservation Poster Contest encourages Marion County and Westfield students in two categories – grades 3-5 and grades 6-8 – to use their creativity to illustrate how to conserve energy and water. The contest is a partnership between Citizens, the Indianapolis Colts, and the National Energy Foundation.
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SAMCO Recognized for Outstanding Service

By Adam Lowe on 3/28/23 8:44 AM
Citizens Energy Group recently presented SAMCO Locating Company a special Acknowledgement Award for the fifth time for its extraordinary performance.
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Energy Efficiency Tip: Maximizing Fireplace and Chimney Efficiency

By Adam Lowe on 3/28/23 8:38 AM
While fireplaces can be a great source of warmth during the colder months, if they are not properly maintained, they can contribute to quite a bit of heat loss in your living space.
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Quality Corner

By Adam Lowe on 3/28/23 8:36 AM
Check out the latest updates from Quality and learn how you can contribute to CLASS efforts.
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T.W. Moses Water Treatment Plant Receives Presidents Award

By Adam Lowe on 3/28/23 8:11 AM
The Partnership for Safe Water has recognized Citizens Energy Group’s T.W. Moses Water Treatment Plant with the Presidents Award for Treatment Plant Optimization.
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Citizens Careers is Live!

By Adam Lowe on 3/28/23 8:04 AM
Citizens Careers replaces iRecruitment as our applicant-tracking system and improves the user experience through several new features. For example, applicants now have the ability to view, apply for, and bid on job openings using their mobile device (it is also available on desktop). In addition, hiring managers can use Citizens Careers to do the following:
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Meet Engauge’s New Editor: Adam Lowe

By Adam Lowe on 3/28/23 7:56 AM
Adam Lowe will assume the role of editor of Engauge beginning with the upcoming April/May issue. Adam joined Citizens Energy Group as the Editorial Communications Lead in late February. Adam comes to Citizens with more than 20 years of corporate communications experience. Most recently he served as Marketing & Communications Manager for Ronald McDonald House Charities of Central Indiana where he spearheaded the creation of the organization’s first semi-annual magazine, Heart & Hearth. Prior to Ronald McDonald House, Lowe managed The Carnation, the membership magazine for Delta Sigma Phi, a men’s collegiate fraternity, where he served as Communications Director.
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Citizens Energy Group Replaces Historic Outlet Valve at Geist Reservoir

By Adam Lowe on 3/23/23 2:35 PM
The critical water outlet valve at Geist Reservoir has been replaced to ensure continued water supply to our Central Indiana service territory.
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Neighborhood Spotlight: Martindale-Brightwood

By Mandy Saucerman on 9/19/22 6:51 AM
In fall 2020, Citizens Energy Group announced the expansion of the Neighborhood Ambassador Program to enhance community and public engagement.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.