--- title: Quality Corner description: Quality Corner image: https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Quality Corner By Adam Lowe on 5/12/23 8:38 AM ![](https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png) Citizens Lean and Six Sigma (CLASS) Belt Certifications Green Belt Meter Route Analysis – Project leader: Melissa Lawson, Director Shared Field Services. Team members: Dennis Claffey, Manager Performance Assurance; George Reners, Manager Meter Services; and Angel Brauss, Supervisor AMR and Meter Shop. Lawson and her team developed a process for improving meter reading routes and strategically placing water meters equipped with electronic reading transmitters (ERTs) on high-risk routes. At the time of project completion, 2,496 ERTs were strategically placed, 70 meter-reading routes were changed, touchpads were eliminated on 24 routes, and there was a measured reduction in forced completes.![Lawson Green Belt](https://blog.citizensenergygroup.com/hs-fs/hubfs/Lawson%20Green%20Belt.jpg?width=219&height=156&name=Lawson%20Green%20Belt.jpg) Recently Completed Just Do It Projects A Just Do It project is a great way to continuously improve something where the solution is already known. The project doesn’t necessarily have to be quick or simple; it just doesn't need to go through the DMAIC process. Just Do It projects can still make a big impact on efficiency and savings. All completed Just Do It projects can be found on Quality’s CI Activities and Completed Projects page on iTrust.  - Westfield WWTP Noise Reduction: **Ed Bukovac **(Westfield) - Viewing Chilled Water Customer Raw Data:** Brian Tyler** (Thermal) - Combination Inlet Utility Coordination Process: **Joe Nagy** (Wastewater Collections) - Dye Testing App:** Bill Adams** (Program & Technical Services) - Refund Check Envelopes: **Wayne Stohs **(Corporate Affairs) - Westfield Board of Director Charts:** Tom Price** (Accounting) - Cost of Issuance: **Debra Scott** (Accounting) - Ingredion Valve Changeout: **Del Morris** (Thermal) - GIS Storm Sewer Data Reviewer: **Derek Sutton** (Program & Technical Services) - QR Code Languages:** Paula Birdsong **(Shared Field Services) - Right of Way Stickers: **Alana Gessert **(Energy Distribution Engineering) - Zeolite Softener Improvements: **Robert Benefiel** (Thermal) - EAP Application Holds: **Levi Elliott **(Billing & Customer Service) - Multi-Family Dwelling Disconnects: **Penny Helton **(Billing & Customer Service) - Verizon Bills: **Kevin Hackett** (Wastewater Collections) - Cameras in Cake Bins: **Dan Kramer** (Plant Engineering) - Optimizing Water Production Inventory: **Vicki Anderson** (Supply Chain) - Server Backup and Reporting PC Redundancy: **Brian Tyler** (Thermal) - PTO Requests: **John Lamb **(Regulatory Affairs) - Ordering Disinfection Chemicals: **Jessica Small** (Wastewater Operations) - C2M Automation – Cache Clearing:** Greg Guntle** (Information Technology) - DMR Report: **Richard Hedge** (Wastewater Operations) Recent Yellow Belt Training![April Yellow Belt Training](https://blog.citizensenergygroup.com/hs-fs/hubfs/April%20Yellow%20Belt%20Training.jpeg?width=279&height=209&name=April%20Yellow%20Belt%20Training.jpeg) Thirteen employees completed Quality’s two-day CLASS Yellow Belt training that took place February 22 and 23. Participants included Paul Bamford, Jill Casky, Kraig Cummings, Michael Farris, Ted Folck, Matthew Gozun, John Havard, Jonathan Miller, Jarrett O’Neill, Gabe Oslund, Rick Reed, Debra Scott, and Allison Walker. On April 19 and 20, ten employees completed Quality’s second Yellow Belt training of the year. Participants included Chris Barron, Tony Cunningham, Jasmine Legge, William Lovett, Anne Payne, Tim Perez, Andrea Staab, Kasey Summerlot, Laura Walden, and Wayne Stohs.   ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request. **Editor:** Adam Lowe **Graphic Arts:** Joel Bustamante and Wayne Stohs The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com. Copyright © Citizens Energy Group. All rights reserved. - [Terms & Conditions](https://www.citizensenergygroup.com/Terms-Conditions) - [Privacy & Security](https://www.citizensenergygroup.com/Privacy-Security) - [Accessibility](https://www.citizensenergygroup.com/Accessibility) - [Site Map](https://www.citizensenergygroup.com/Site-Map)