In this issue we’re highlighting the Shared Field Services department at Citizens Energy Group. Under the leadership of Curtis Popp, Vice President of Customer Operations, and Director Melissa Lawson, Shared Field Services is composed of Customer Field Services, Meter Services, and Dispatch.

Celebrating 50 Years of Service - Over the past five decades, Vicky Anderson has seen a lot of change! In this month’s Q&A, she reflects on her career in the utility industry and shares more about her position as Warehouse Supervisor, which she has held since 2002.

A new site on iTrust has been launched to manage volunteerism at Citizens Energy Group.

Citizens Energy Group congratulates all the employees and their family members who graduated this year!

As you enjoy outdoor activities such as swimming and camping this summer, remember to be prepared and keep safety in mind.

Check out our fiscal year 2021 progress and learn how you can help Citizens meet its annual target for continuous improvement participation.

The Indianapolis Business Journal has named Shannon Stahley, Senior Manager, Corporate Affairs, to its 40 Under 40 list for 2021.

At the July Leadership Forum, Utility Service Specialist Jay Tucker was named the second quarter Customer Champion for going above and beyond during an emergency.

The Diversity and Inclusion Team has launched several initiatives this year to continue its mission of fostering a diverse and inclusive culture for all Citizens employees. The team strives to keep employees updated on its work because diversity is a core value at Citizens, and we believe creating a diverse and inclusive workplace ultimately leads to better customer service and a competitive advantage for the Trust.

Citizens Energy Group recognizes employee events are a key driver of employee satisfaction and serve as a great opportunity to celebrate as a team. As with nearly everything else in 2020, the pandemic impacted our employee events. Some were cancelled. Some were modified.

The Employee Communications Team would like to thank the employees who completed the Internal Communications Effectiveness survey earlier this spring. The team is pleased to provide a summary of the results.

Water heating is the second largest energy expense in your home after heating and cooling. Read the tips below to conserve hot water and reduce your energy bills.

Our annual United Way employee giving campaign will be held August 23-27. The 2021 campaign will be promoted as “United Ways of Caring Week.” Citizens' Fundraising Team plans to implement a few activities to encourage caring beyond giving financially, such as poverty simulations and opportunities to sign up for United Way volunteer programs.

Citizens Energy Group was one of 15 companies recently recognized as a top community investor by United Way of Central Indiana.

There are a variety of Citizens branded templates for use in the Employee Brand Center located on iTrust. Whether you need a Powerpoint, a memo, or even a fax cover sheet, you can find and download it there!

In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.