--- title: "QUALITY CORNER: Help Us Meet Our Annual Target" description: "QUALITY CORNER: Help Us Meet Our Annual Target" image: https://blog.citizensenergygroup.com/hubfs/class-logo.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: Help Us Meet Our Annual Target By Susan Harris on 7/29/21 9:34 AM ![](https://blog.citizensenergygroup.com/hubfs/class-logo.jpg) Check out our fiscal year 2021 progress and learn how you can help Citizens meet its annual target for continuous improvement participation.   **Update on Fiscal Year 2021 CLASS Activity**  The two charts below show metrics on Trust-wide Continuous Improvement (CI) participation and project completion. The Trust has a target of 450 employees participating in a CI activity during the fiscal year. We reach the Outstanding level when 500 employees participate. As of July 1, our participation is at 338. ***Since we are now in the fourth quarter, we need your help to meet our annual target!******   ***  ![QUALITY-Chart 1](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY-Chart%201.png?width=625&name=QUALITY-Chart%201.png) ![QUALITY-Chart 2](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY-Chart%202.png?width=625&name=QUALITY-Chart%202.png)   **Ways to Participate**  Here are a few ways you can help meet these goals and make improvements in your area:  - Complete CI Tools training (After-Action Review and 6S training are coming soon to Citizens Success Academy)  - Complete General Awareness training (available in Citizens Success Academy)  - Attend CLASS Belt training  - Participate in a 6S event  - Complete action items from an After-Action Review, Root Cause Analysis, Gemba Walk, or Waste Identification  - Participate in an idea generation session  - Participate as a team member on a completed CLASS, NEXT or JDI project  - Participate in benchmarking surveys  - Develop or update process documentation or Knowledge Transfer Plans  *Note: We are hoping to have individuals who have not already gained CI participation* *complete these items.**  *  If you would like Quality to facilitate any training, or help with a 6S event or other activities, please let any member of the Quality team know. If you have questions on how to submit documentation for credit, reach out to any member of the Quality team or your CLASS Ambassador.      **Stars Earned by Department (As of End of Third Quarter)**  ![QUALITY-No. Stars Chart](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY-No.%20Stars%20Chart.jpg?width=600&name=QUALITY-No.%20Stars%20Chart.jpg)   ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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