--- title: Quality Corner description: Quality Corner image: https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Quality Corner By Adam Lowe on 8/14/23 9:20 AM ![](https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png) Yellow Belt Due Diligence Acquisition Process • Project Leader: Mike Allen (Legal) • Team Members: Lauren Toppen, Alex Valle, Ed Bukovac, Mike Bartone, Ben Warren, Korlon Kilpatrick, Sara Mamuska-Morris, Phil Zbojiniewicz • Mike Allen's project developed and documented a due diligence process that decreases the organization's exposure to transaction risk, including maximizing leverage with counterparties and improving ability to take advantage of contractual protections that mitigate risks and issues identified during due diligence. The due diligence process focuses on due diligence activities to be conducted after senior management has approved pursuing a transaction. Chlorine Analyzer Maintenance • Project Leader: Sean Campbell (Water Production/Water Quality and Planning) • Sean Campbell’s project developed and documented a process to track parts and maintenance of online chlorine analyzers. Leak Repair and Lead Service Line Coordination • Project Leader: Jarrett O’Neill (Water Distribution) • Team Members: Jamie Schultz, Jared New, Mike Ellliott, Tom Tuttle, Phil Meehan, Bill Adams, Samantha Neese, Sarah MacKay, Cassie Miller, Eli Stock, Jacob Goodin, Justin Sipe • Jarrett O’Neill’s project created a process to eliminate multiple trips, phone calls, and/or emails regarding a lead leaking service by developing a SharePoint form to issue lead service replacements to Capital Projects. White River WTP Safety Supply Cabinets • Project Leader: Colin Hall (Water Production) • Colin Hall’s project developed an efficient and accurate method for tracking and monitoring inventory in safety supply stations. Advanced Yellow Belt Chemical Feed Line Identification and Labeling • Project Leader: Greg Thompson (Water Production) • Team Members: Collin Hall, Derek Pruett, Harry Harris, Douglas Buffington II, Larry Cox, Bryon Weiss, Rob Cross, Keegan Ferguson, Logan Anglin, Jarrett Helton, Derrick Vaughn, Tony Harvey, Josh McGinn, Dan Eoff, Joe Bell, Mike Jones • Greg Thompson’s project standardized and implemented an identification and labeling process that will give plant operations personnel the ability to quickly identify what material is in a chemical feed, process sample, or decommissioned pipe. Gas Use Data Entry • Project Leader: Richard Hedge (Wastewater Operations) • Team Members: Pam Wolsiefer-Leak, Ted Folck, Tim Perez, Jason Burton, Henry Davis, Chris Kennedy, Don Hughes, Jason Young • Richard Hedge’s project created input controls in HachWIMS to prevent data errors and flag the user when too many digits and/or an entry lower than a previous reading are entered. Gas meters were also hooked up to SCADA. This configuration automatically imports data into the HachWIMS database so operators don’t have to read the meters and Master Control Operators don’t have to enter the data. T.W. Moses • Project Leader: Doug Payton (Water Production) • Team Members: Tony Isenberger, Chris Barron, Greg Thompson, Don Plummer • Doug Payton’s project created a standardized training program for T.W. Moses Plant Operators to ensure they are properly trained. Training includes site specific-knowledge, tracking, expectations, and an outlined schedule to ensure the plant is operated in accordance with all federal, state, and internal regulations and standards. Recently Completed Just Do It Projects Just Do It projects are a great way to continuously improve something where the solution is already known. This doesn't mean it necessarily has to be a quick or simple project; it just doesn't go through the Define, Measure, Analyze, Improve, and Control (DMAIC) process. But Just Do It projects can make a big impact in efficiency and savings. All completed Just Do It projects can be found on Quality’s CI Activities and Completed Projects page.  •    Conductivity Filters: Ron Delph (Thermal) •    GIS Sewer Lateral Updates: Derek Sutton (Program & Technical Services) •    Fluke Meter: Chris Henley (Wastewater Operations) •    Check Security and Coding: Blake Dicken (Treasury) •    Monthly Planning, Gas Supply: Mike Bartone (Gas Supply) •    Satellite Monthly Reporting: Pam Wolsiefer-Leak (Wastewater Collections) •    Westfield Odor Control: Ed Bukovac (Westfield) •    811 Boundaries: Tom Laue (Energy Distribution Engineering) •    Cost Estimating Improvements: Dan Kramer (Plant Engineering) •    Fleet Fuel Management Consolidation: Nick Helmuth (Plant Engineering) •    Automated Smoke Testing: Joe McKamey (Information Technology) •    Gas Design Calculations Form: Dan Decker (Energy Distribution Engineering) •    WHWH Automation: Levi Elliott (Billing & Customer Service) •    iCIMS Implementation: Misty Douglas (Human Resources) •    5.5 Year Margin Test: Sara Mamuska-Morris (Market Development) •    Gas Service Point Reuse: Dashanda Henson (Market Development)  •    White River GS1 Generator Coolant Leak Repair: Stuart Donaldson (Water Production) •    Lift Station Control Adjustment: Paul Stultz (Westfield) •    Ford Road Chemical Line Labeling: Tony Isenberger (Water Production) •    Solids Handling Demand Load Shedding: Chris Kennedy (Wastewater Plant Operations) •    Solids Handling Lab Time Savings: Chris Kennedy (Wastewater Plant Operations) •    Incinerator Check Sheet HachWims Integration: Chris Kennedy (Wastewater Plant Operations) •    Report Posting: Adrianne Council (Program & Technical Services) •    Centrifuge Data: Pam Wolsiefer-Leak (Wastewater Plant Operations) •    Bond Investment Interest Rates: Patience Bako (Treasury) •    AES Data: Pam Wolsiefer-Leak (Wastewater Plant Operations) •    PhishER: Tracy Webster (Information Technology) STIP Trigger Achieved We have exceeded our STIP trigger of 507 unique employees participating in CLASS activities and have exceeded the STIP target of 70 projects completed in order to receive a payout. Everyone is encouraged to keep up the great work so we can strive for Outstanding. If you have questions about CLASS or need assistance with finalizing your project, please reach out to your department’s CLASS ambassador or a member of the Quality team. ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request. **Editor:** Adam Lowe **Graphic Arts:** Joel Bustamante and Wayne Stohs The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com. Copyright © Citizens Energy Group. All rights reserved. - [Terms & Conditions](https://www.citizensenergygroup.com/Terms-Conditions) - [Privacy & Security](https://www.citizensenergygroup.com/Privacy-Security) - [Accessibility](https://www.citizensenergygroup.com/Accessibility) - [Site Map](https://www.citizensenergygroup.com/Site-Map)