--- title: "QUALITY CORNER: Citizens Reaches 40 Percent CI Participation" description: "QUALITY CORNER: Citizens Reaches 40 Percent CI Participation" image: https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: Citizens Reaches 40 Percent CI Participation By Susan Harris on 5/3/22 9:37 PM ![](https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png) Congratulations to the organization for already meeting the 40 percent Continuous Improvement (CI) participation goal for fiscal year 2022! Stars have been awarded to areas that have reached the minimum 25 percent departmental CI participation. For up-to-date CI participation data, you can access the dashboards on the Quality Systems iTrust site. Quality encourages employees to keep participating in CI activities and to complete projects they have started. Continuous Improvement Project Benefits Have you recently completed a CI project that has resulted in measurable benefits, such as time- and cost-savings or increased revenue? If so, please contact the Quality team to have the results of your project added to the benefits dashboard. Mid-Year Reminder: Strategic Initiative 60 Per Strategic Initiative 60, all divisions and departments are to define their top three to five critical processes and conduct a “gap analysis” to develop a list of procedures that require documentation. In fiscal year 2021, at a minimum, all items listed below were to be documented on the standard template available on Quality’s iTrust site. - Identify and document your department’s critical processes (a minimum of three). - List all procedures and sub-processes. - Conduct a “gap analysis” to determine what documentation exists (or doesn’t exist) for each procedure and sub-process, and any actions needed to review or update. Consider using Gemba Walks to review the process and documentation. In fiscal year 2022, plans should be executed to achieve current and accurate documentation, as explained below. - Where documentation exists: Review, verify, and validate current documentation (through Gemba Walks as appropriate) - Where documentation doesn’t exist: Create process maps, work instructions, etc. (through Gemba Walks as appropriate) CLASS Belt Certification - Yellow Belt Carly Senak (Regulatory Affairs): Streamline Regulatory Affairs Process Workflows *[pictured below with Joe Sutherland, Vice President, Regulatory and External Affairs (left) and Korlon Kilpatrick, Interim Director of Internal Audit (right)]* ![Carley Senak YB](https://blog.citizensenergygroup.com/hs-fs/hubfs/Carley%20Senak%20YB.jpg?width=400&name=Carley%20Senak%20YB.jpg)   Completed Just Do It Projects Several employees have completed Just Do It (JDI) projects. These CI ideas already have a known solution and do not need to go through the Define, Measure, Analyze, Improve, and Control process. All completed JDI projects can be found by clicking on the “CI Activities and Completed Projects” button from the Quality Systems iTrust page. - **Chris Kennedy** (Wastewater Plant Operations): FeCI2 Dosing - **Joni Staten** (Wastewater Plant Operations): Oil Sampling - **Bill Price** (Wastewater Collections): Time Sheet Management - **Wastewater Collections Department:** Treasure Hunt – Connections Not Billed - **Randy Higginbotham** (Westfield): Yard Hydrant Replacements - **Dennis Claffey** (Shared Field Services): Hardware Reorder - **Dan Kramer** (Plant Engineering): Capital Projects Closeout Summary - **Sarah Wittig** (Plant Engineering): Submittal Register - **David Clark** (Program & Technical Services): Utility Coordination – Hydraulics – SPO Workflow Process - **Jennifer Gill** (Environmental Stewardship): GCMS (Gas Chromatograph Mass Spectrometer) Source Part Organization - **Michael Watson** (Environmental Stewardship): IDEXX Bacteria Calculator - **Mark Gray** (Environmental Stewardship): Westfield New Main Sample Drop Off - **Market Development Department:** Treasure Hunt - New Service ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request. **Editor:** Adam Lowe **Graphic Arts:** Joel Bustamante and Wayne Stohs The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com. Copyright © Citizens Energy Group. All rights reserved. - [Terms & Conditions](https://www.citizensenergygroup.com/Terms-Conditions) - [Privacy & Security](https://www.citizensenergygroup.com/Privacy-Security) - [Accessibility](https://www.citizensenergygroup.com/Accessibility) - [Site Map](https://www.citizensenergygroup.com/Site-Map)