--- title: Crawford Honored with ROSE Award description: Crawford, Primus Honored with ROSE Awards image: https://blog.citizensenergygroup.com/hubfs/ROSE%20Award%201-cropped.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Crawford Honored with ROSE Award By Mandy Saucerman on 5/3/22 9:30 PM ![](https://blog.citizensenergygroup.com/hubfs/ROSE%20Award%201-cropped.jpg) Citizens Energy Group was the presenting sponsor of the 31st Annual Recognition Of Service Excellence (ROSE) Awards, held Monday, May 2, at the Indiana Roof Ballroom. Every spring, Visit Indy hosts the ROSE Awards ceremony to honor non-managerial customer service employees in the city. Event partners are invited to nominate up to two employees or volunteers to receive a ROSE Award. Citizens nominated Keith Crawford, Utility Service Specialist, and Lavashia Primus, a former Customer Support Specialist, who recently accepted the position of Clerk within the Water Production department. Crawford was named a winner for keeping a customer safe during a gas leak and fire. After being dispatched to investigate, he found a leak in the house lines and turned off the gas. He explained next steps to the customer, and as he was preparing to leave the premise, he noticed the other occupant of the duplex screaming and running over to the other unit where he’d been working. Seeing that the neighbor was on fire, Crawford immediately took off his jacket to attempt to smother the fire. He then realized the duplex was on fire, so he called 911 and checked that the gas lines were turned off to the house and then returned to the front of the house. The initial customer was confused and wanted to enter back into the home to grab her deceased son’s pictures. Crawford informed her it was too dangerous and pulled her and her daughters away from the home as emergency personnel arrived. Crawford remained on the scene with the customer and her daughters, keeping them calm and safe. The customer called Crawford’s supervisor to express her gratitude for acting with urgency and saving her and her daughters. *Photo: Indianapolis Mayor Joe Hogsett presents Keith Crawford with a ROSE Award.*   ![Primus, Lavashia 7994](https://blog.citizensenergygroup.com/hs-fs/hubfs/Primus%2c%20Lavashia%207994.jpg?width=150&name=Primus%2c%20Lavashia%207994.jpg) Primus was nominated for demonstrating empathy when helping a customer who was without water. While working in the Contact Center, Primus received a call from a customer who wanted to make a payment in order to have water service restored. Primus advised the customer she could schedule the order for the next day. The customer shared with Primus that her child had contracted COVID-19 and that she didn’t have any extra money, so Primus knew the mother desperately needed water. Primus asked if the customer had anyone she could call in the meantime to bring her water. Learning that the customer didn’t know who to call, Primus asked if she could purchase water and deliver it to the customer’s home. The customer was overcome with emotion in expressing her appreciation. ***Lavashia Primus***   Congratulations to both employees on this recognition, and thank you for being great brand ambassadors! ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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