--- title: "QUALITY CORNER: Gemba Walks, CLASS Training and Certifications" description: "QUALITY CORNER: Gemba Walks, CLASS Training and Certifications" image: https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: Gemba Walks, CLASS Training and Certifications By Susan Harris on 2/28/20 12:21 PM ![](https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png) Find out what a Gemba Walk is and learn which employees recently have earned CLASS certification. Also, see a list of upcoming training available to employees.   **Want to Go on a Gemba Walk?** Gemba is a Japanese term meaning “the real place,” the place where work is done. A [Gemba Walk](https://itrust.citizensenergygroup.com/departments/QualityCI/_layouts/15/WopiFrame.aspx?sourcedoc=/departments/QualityCI/Document%20Library/Quality%20Tips/01%20(Nov)%20Gemba%20Walk%20Overview.pdf&action=default) is the process in which leaders go to “the Gemba” to observe processes with their own eyes to learn, understand, ask questions, and to improve. By focusing on the work, listening to employees, and taking the time after a Gemba Walk to reflect on what action is needed, leaders foster a cooperative atmosphere in their department. A Gemba Walk is not sitting behind a desk and making decisions on reports or casually walking through an area to make management presence known. Are you interested in learning more? Sign-up for Gemba Walk training scheduled for March 4 on the [Training Calendar on iTrust](https://itrust.citizensenergygroup.com/CEGTraining). All departments are asked to conduct two Gemba Walks and complete action items this fiscal year as part of the Levels of Quality. Reach out to a member of the Quality Systems team for more information.   **CLASS Training** Quality can do training for your department upon request, or Trust-wide classes are available as shown below. You can sign up on the [Training Calendar on iTrust](https://itrust.citizensenergygroup.com/CEGTraining/)***. ***Other options will be added throughout the year.***  *** - **CLASS Refresher Training** (limited to 30 participants in each class) - March 5 | 10:30-11:30 a.m. | Langsdale 1B Board Room - March 17 | 1:30-2:30 p.m. | GO Auditorium - **Gemba Walk Training** (limited to 24 participants in each class) - March 4, 2020 | 1:30–2:30 p.m. | Langsdale 1B Board Room   **CLASS Yellow Belt Training** - **Yellow Belt Training** - March 10 and 12: The CLASS Yellow Belt training and certification program provides individuals the opportunity to gain knowledge of the fundamental methodologies utilized for Lean and Six Sigma. The two-day training will focus on the main concepts of Lean and Six Sigma and the basic tools including the 8 wastes, 6S, A3, SIPOC, process maps, fishbone diagram, 5 whys, and more. You must complete a small Continuous Improvement project for certification. ****To enroll, visit the Quality Systems iTrust page, under the CI Tools & Training tab, choose “Yellow Belt,” and then click on the “Yellow Belt Sign Up” link. *** ** ** **CLASS Certifications** - **Recent Belt Certifications** - **Bradford Jones** (Thermal) – Yellow Belt (photo on left); **Darren Baker** (Health, Safety & Security) – Green Belt; **Russ Clemens** (Human Resources) – Yellow Belt; **Tom Price** (Accounting) – Advanced Yellow Belt; and **Katrina Schaler** (Program & Technical Services) – Yellow Belt ![QUALITY_Baker, Clemens, Price, Schaler-1](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY_Baker%2c%20Clemens%2c%20Price%2c%20Schaler-1.jpg?width=300&name=QUALITY_Baker%2c%20Clemens%2c%20Price%2c%20Schaler-1.jpg)![QUALITY_Bradford](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY_Bradford.jpg?width=196&name=QUALITY_Bradford.jpg)   ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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