--- title: "QUALITY CORNER: More Than a Dozen Employees Complete Just Do It Projects" description: "QUALITY CORNER: More Than a Dozen Employees Complete Just Do It Projects" image: https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: More Than a Dozen Employees Complete Just Do It Projects By Susan Harris on 7/29/22 10:55 AM ![](https://blog.citizensenergygroup.com/hubfs/Quality%20Corner%20Logo-1.png) Along with completing more than a dozen recent Just Do It Projects, employees continue to earn Yellow Belt certifications and complete Innovation projects.   **CLASS Belt Certification – ****Yellow Belt**  ![QUALITY-Carol Traylor](https://blog.citizensenergygroup.com/hs-fs/hubfs/QUALITY-Carol%20Traylor.jpg?width=125&name=QUALITY-Carol%20Traylor.jpg) - **Carol Traylor** (Billing & Customer Service): Contact Center Rep Call Monitoring - *pictured at left*           **Innovation Projects**  An idea is considered innovative when a change to an existing process or a newly established process provides measurable benefits to the Trust independent of continuous improvement tools. Quality has a process to help you evaluate and implement your innovative idea; visit the [Improvement Ideas List](https://citizensenergy.sharepoint.com/sites/QualityDepartment/SitePages/Improvement-Idea-List.aspx) to submit it for review. All completed CLASS and Innovation (NEXT) projects can be found on [Quality's Completed Projects page](https://citizensenergy.sharepoint.com/sites/QualityDepartment/Document%20Library/Forms/AllItems.aspx?id=%2Fsites%2FQualityDepartment%2FDocument%20Library%2FCompleted%20A3%27s&viewid=86fbfcc4%2Df296%2D4bb6%2D90c5%2Dd3359c4cedaa).  - **Brittany Meunier **& **Tom Laue** (Energy Distribution Engineering): Gas Patrolling and Locate Verification Program     **Just Do It Projects**  A Just Do It project is a great way to continuously improve something where the solution is already known. This doesn't mean it has to be a quick or simple project; it just doesn't go through the Define, Measure, Analyze, Improve, and Control (DMAIC) process. Just Do It projects can still make a big impact on efficiency and savings. All completed Just Do It projects can be found on [Quality’s CI Activities and Completed Projects page](https://citizensenergy.sharepoint.com/sites/QualityDepartment/SitePages/CI-Projects.aspx).  - **John Meehan** (Billing & Customer Service): C2M Training Updates  - **Madison Barker** (Energy Distribution Engineering): Scanning Maps with the Plotter  - **Stephanie Tuvell **(Energy Distribution Engineering): Turning In Control Prints  - **Angela Guynn** (Human Resources): Direct Deposit  - **Dennis Claffey** (Shared Field Services): Route Sheets  - **Dennis Claffey** (Shared Field Services): New Meter Readers in Active Directory  - **Kris Lang** (Supply Chain): Auto Approval – Delivery Date Changes  - **Susan Unversaw** (Supply Chain): Certificate of Insurance File Clean Up  - **Ronald Delph** (Thermal): Softener Overhauls – Perry K Plant  - **Brian Tyler** (Thermal): Gas Detector Calibrations  - **Del Morris** (Thermal): Steam Distribution Utilize Spoils Pile – Langsdale  - **Jennifer Bailey** (Treasury): Due Diligence Calls  - **Paul Grocki** (Treasury): Insurance Related FAQs  - **Joni Staten** (Wastewater Plant Operations): Preventative Maintenance Optimization  - **Chris Kennedy** (Wastewater Plant Operations): Eagle Creek Dam Data Entry    **Process Documentation **  Process documentation ensures that processes are clear, repeatable, and effective. After (or while) documenting a process, look for opportunities to apply lean principles and remove unnecessary or non-value-added steps. Clear and complete process documentation is critical for knowledge transfer. The CI Tools and Templates page has a Work Instructions template in the Continuous Improvement section. Process documentation and [Knowledge Transfer Plans](https://citizensenergy.sharepoint.com/sites/QualityDepartment/SitePages/Knowledge-Management.aspx) will earn credit for the FY22 Levels of Quality as Commitment to Continuous Improvement. See your CLASS Ambassador or any member of the Quality team if you have questions.  ### Current Articles ### Recent Issues - 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