As we approach the start of a new fiscal year, it’s a great time to set new continuous improvement goals.
Some questions you might consider when setting goals for yourself or your area:
- What problems would you like to address using CLASS tools?
- What CLASS training would you like for yourself or your area?
- What was on your area’s Balanced Scorecard last year? Is there something you would like to continue or change next year?
- What improvements will positively impact Citizens’ customers?
The Quality team can meet with individuals or groups to help with goal setting, metrics development, and improvement plans.
Yellow Belt Certification
- Ryan Sidler (Program & Technical Services) - Capital Project Planning Variance (pictured below left)
Advanced Yellow Belt Certification
- Ed Bukovac (Westfield) - Facility Real Estate Identification (pictured below right)
- Chris Kennedy (Wastewater Plant Operations) - Cake Feed System Poka-Yoke
Innovation Projects
An idea is considered innovative when a change to an existing process or a newly established process provides measurable benefits to the Trust independent of continuous improvement tools. Quality has a process to help you evaluate and implement your innovative idea; visit the Improvement Ideas List on iTrust to submit it for review. All completed CLASS and Innovation (NEXT) projects can be found on Quality's Completed Projects page.
- Bill Grout (Underground Engineering & Construction) - Blukote Polymeric Water Lining Product Review
Just Do It Projects
A Just Do It project is a great way to continuously improve something where the solution is already known. This doesn't mean it has to be a quick or simple project; it just doesn't go through the Define, Measure, Analyze, Improve, and Control (DMAIC) process. Just Do It projects can still make a big impact on efficiency and savings. All completed Just Do It projects can be found on Quality’s CI Activities and Completed Projects page.
- Mandy Saucerman (Corporate Affairs) - Personnel Announcements
- Kasey Summerlot (Internal Audit) - Interactive Internal Audit Action Item Follow Up Database (SharePoint)
- Bruce Cooley (Plant Engineering) - Filter Media Replacement
- Dan Kramer (Plant Engineering) - Automation of the Septage Haulers Unloading Area
- Angel Brauss (Shared Field Services) - Steam Meters
- Payton Staman (Underground Engineering & Construction) - Gas – Right of Way Permit
- Kevin Hackett (Wastewater Collections) - ACE Workflow Tracking
- Mark Cork (Water Production & Distribution) - SDS Treatment Chemicals
