--- title: "QUALITY CORNER: Several Earn Yellow and Blue Belts" description: "QUALITY CORNER: Several Earn Yellow and Blue Belts" image: https://blog.citizensenergygroup.com/hubfs/Quality_April_4.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: Several Earn Yellow and Blue Belts By Susan Harris on 4/1/19 9:17 AM ![](https://blog.citizensenergygroup.com/hubfs/Quality_April_4.jpg) Several employees across the Trust have been developing CLASS projects and earning certifications for their work. Find out which employees have earned Yellow and Blue Belts recently. **FY2019 Levels of Quality** Check your area’s Huddle Board to look at the current progress on 2019 Levels of Quality!  This year, departments can earn stars in “6C” areas: 1.) Control; 2.) Culture; 3.) Communication; 4.) Commitment; 5.) CI Activity Participation; and 6.) Certifications. You can read more details about these areas in the [January Engauge](https://blog.citizensenergygroup.com/engauge/quality-corner-january-2019-news).   **CLASS Certifications** Yellow Belt Certifications continue! Congratulations to the following employees, whose projects recently have been certified: **Chris Braun**, VP Energy Operations, created a process for new gas customers with no heat that will ensure all meter installs are completed in a timeframe that meets the customers’ needs. **Jeff Willman**, VP Water Operations, developed a process to efficiently and effectively monitor and track line locate cost by Division and for the Trust overall.  **Randy Higginbotham**, Westfield Supervisor Water Operations, standardized and improved the process for biosolids production and removal at the Westfield wastewater treatment plant.  **Doug Payton**, Water Operations, improved a process at the TW Moses Water Treatment Plant to reduce disinfection byproducts.   **Training and Development Opportunities** The Citizens Lean Leadership training and certification program provides leaders (supervisors, managers, and directors) the opportunity to discuss leadership tools, struggles, and ideas while creating a common approach for supporting and leading lean thinking. The eight-week course is based on the book “People: A Leader's Day-to-Day Guide to Building, Managing and Sustaining Lean Organizations" by Robert Martichenko, Roger Pearce, Steve Gran and Walt Miller. The most recent group of leaders to receive their Blue Belts for leadership are pictured below.  If you are interested in attending a future session, please visit the [Quality Systems iTrust site](https://itrust.citizensenergygroup.com/departments/QualityCI/default.aspx).  ![Quality_April_2](https://blog.citizensenergygroup.com/hs-fs/hubfs/Quality_April_2.jpg?width=300&name=Quality_April_2.jpg) ![Quality_April_1](https://blog.citizensenergygroup.com/hs-fs/hubfs/Quality_April_1.jpg?width=400&name=Quality_April_1.jpg) ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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