--- title: "QUALITY CORNER: January 2019 News" description: FY2018 levels of quality recap, announcing FY2019 levels of quality, recent CLASS certifications, and a new Quality Systems employee image: https://blog.citizensenergygroup.com/hubfs/Quality_January%202019.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # QUALITY CORNER: January 2019 News By Susan Harris on 1/11/19 1:09 PM ![](https://blog.citizensenergygroup.com/hubfs/Quality_January%202019.jpg) In this update: FY2018 levels of quality recap, announcing FY2019 levels of quality, recent CLASS certifications, and a new Quality Systems employee   **FY2018 Levels of Quality** Thanks to all employees for the great work you’ve done to reach various Levels of Quality in your departments during FY2018.  A summary of how the year ended is below: **6 Stars - **Underground Engineering & Construction; Wastewater Plant Operations; Water Quality Planning & System Control; Program & Technical Services; IT Operations & Infrastructure; and Treasury **5 Stars** – Westfield Operations; Plant Engineering; Legal, Regulatory Affairs; Accounting, Market Development; Corporate Affairs; Business Solutions (& IT Security); and Human Resources **4 Stars** – Water Production; Water Distribution; Wastewater Collections; Thermal Operations; Energy Distribution Engineering; Environmental Stewardship; Internal Audit; and Health, Safety & Security **3 Stars** – Supply Chain; Gas Transmission & Distribution; Gas Supply & Oil Operations; Shared Field Services; and Billing & Customer Service ** ** **FY2019 Levels of Quality** The Levels of Quality have been established for FY2019 and have been provided to your CLASS Ambassadors. Check out your area’s Huddle Board for more information! This year, departments can earn stars in the following “6C” areas: **Control** – Sustain 6S events completed in FY2018 and/or FY2019 and maintain 80 percent participation per department in CLASS General Awareness training. **Culture** – Update balanced scorecard with SMART goals and Huddle Board at least monthly. **Communication** – Discuss continuous improvement activity at least quarterly and have a presence at monthly Ambassador meetings. **Commitment **– Hold waste identification sessions during three of four quarters and create action plans for reducing waste. **CI Activity Participation** – At least 30 percent of department employees should participate in training sessions, after-action reviews, 6S events, and waste identification events. **Certifications** – Earn two certifications (Yellow, Blue, Green, or Black) for departments with 20 or fewer employees, or four certifications for departments with more than 20 employees.   **CLASS Certifications** Employees who have recently earned Yellow Belt Certifications include **Rich Newell** (CP&E, Standardize New Plan Review Process for Water and Wastewater Projects), **Teresa Dick** (Wastewater Collections, Develop Standard Reporting for Wastewater Collections), and **Vince Stewart II** (Wastewater Operations, Improve Wastewater’s Maintenance Management Reporting). Congratulations! The Citizens Lean Leadership training and certification program provides leaders (supervisors, managers, and directors) the opportunity to discuss leadership tools, struggles, and ideas while creating a common approach for supporting and leading lean thinking. The eight-week course is based on the book “People: A Leader's Day-to-Day Guide to Building, Managing and Sustaining Lean Organizations" by Robert Martichenko, Roger Pearce, Steve Gran and Walt Miller. The most recent group of leaders to receive their Blue Belts for leadership are pictured below. ![Quality_January 2019](https://blog.citizensenergygroup.com/hs-fs/hubfs/Quality_January%202019.jpg?width=800&name=Quality_January%202019.jpg) *Pictured (left to right): Cheryl Carlson, Dan Moran, Mark Jacob (presented certificates), Ed Bukovac, Mark Gray, Becky Schaefer, Mary Owen, Jessica Bastin, LaTasha Stewart, Gary Justus, and Ed Malone.* * * **Quality Team** Welcome **Staci Lewis** to the Quality Systems Department!  As our new Quality Systems Analyst, she will be supporting Continuous Improvement projects with data analysis, coordinating industry benchmarking surveys, and leading Knowledge Management efforts. She has worked at Citizens since 2007, holding positions of increasing responsiblity in the areas of Customer Service, Billing and Revenue Assurance, and Business Customer Support, most recently working in Customer Relationships. ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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