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Careers at Citizens Energy Group

Citizens Energy Group is a broad-based utility service company, providing natural gas, thermal energy, water, and wastewater services to residential and business customers in the Indianapolis area.

At Citizens Energy Group, we are inspired by our highly motivated employees who each day provide outstanding service. Our employees are not only our greatest asset but are also ordinary people who do extraordinary things.

Check out these open positions!

Customer Support Associate

By Citizens Energy Group on 8/3/22 2:07 PM

in Contact Center

We have Full-time and Part-time Opportunities for Customer Support Associates! The successful candidate will handle residential customer inquiries received via various methods: chat, phone, correspondence, web, and email. Inquiries include, but are not limited to: bill review, budget enrollments, deposit calculations, account status updates and/or changes, historical consumption information, letter of credit requests, refund requests, Energy Assistance Program qualifications assistance, payment arrangements, submitting claims, research payment posting issues, document and seeks resolutions for customer complaints, and identifies and communicates any issues experienced by the customer and/or the associate to ensure a timely resolution.
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