Each month, independent market research firm ForeSee generates satisfaction scores for hundreds of company websites across a wide variety of industries based on voice-of-the-customer surveys.
Citizens Energy Group’s site was given a score of 88.0 for the month of September and an average score of 85.6 for Fiscal Year 2019. Both scores led the Utilities Industry benchmark, which is comprised of companies that include: AES, AT&T, BGE, ComEd, Cox Communications, KCP&L, PECO, SCE, T-Mobile and TXU Energy.
The Citizens site also outperformed an average satisfaction score of 68.5 across all industries and was just below the leading score of 92.0. Some of the companies in the overall index include: 3M, Allstate, CVS, Delta Airlines, ExxonMobil, Hertz Corporation, JCPenney, LG Electronics, McDonald’s, Progressive Insurance, Sony Global, The North Face, Vera Bradley, Virgin Atlantic and Walgreens.
“We want to continue making our online experience as easy and convenient as we can, offering customers the kinds of functionality they’ve come to expect, not just from their utility providers,” said John Meehan, Manager of User Experience.
