Brenton Anderson has worked at Citizens Energy Group for six years. As a Customer Support Specialist, he assists customers and colleagues with a wide variety of questions. Learn more about his role in the Contact Center below.
1. Where did you work before Citizens?I worked for Finish Line at their Customer Service contact center.
2. What is a typical day for you?
A typical day for me consists of answering customers’ questions and coaching other agents in the Contact Center.
3. What are some of the most common questions you get from customers?
Some of the most common questions I receive from our customers relate to sewer rates.
4. What do you enjoy most about your job?
I really enjoy working alongside my colleagues. Many times we come across complex issues that require logical thinking. Days like that can be stressful so we also find things to laugh and smile about. It really helps with getting through the day.
5. What is the most challenging part of your job?
The most challenging part of my job is making sure I communicate effectively with my customers, and with my colleagues when I mentor them. Being a good “explainer” can be challenging.
6. How has your job changed with the pandemic?
Since the pandemic, I’ve been working from home on the Contact Center’s help desk, coaching agents with their calls. I must admit it is much easier to do this in person but I’m managing my new work space. I believe our management and IT team helped us overcome our biggest challenge by making sure we can still do our jobs effectively from home.
7. What are some of your hobbies?
I perform regularly throughout the city. I enjoy acting, singing, and dancing. You can find me occasionally performing in local theaters, churches and event venues. Recently, due to the stay at home order, I’ve been cooking and reading more, as well as enjoying Zoom calls with family and friends.
