--- title: "Q&A: Meet Curtis Popp, Vice President, Customer Operations" description: "Q&A: Meet Curtis Popp, Vice President, Customer Operations" image: https://blog.citizensenergygroup.com/hubfs/Curtis%20Popp%20IMG_0487.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Q&A: Meet Curtis Popp, Vice President, Customer Operations By Mandy Saucerman on 10/7/19 8:43 AM ![](https://blog.citizensenergygroup.com/hubfs/Curtis%20Popp%20IMG_0487.jpg) Whether behind a desk or in the kitchen, Curtis Popp enjoys creating the perfect recipe – at work, his goal is satisfied customers; at home, it’s a delicious meal for his family. As we celebrate Customer Service Week, October 7-11, read on to learn more about his passion for customer service. **1. How long have you been in your current position and what other jobs have you held at Citizens?** I have been in the role of Vice President of Customer Operations for about five years. I’ve worked at Citizens since graduating college, holding various positions in Engineering, Gas Control, Treasury, Shared Field Services, and Customer Operations.   **2. What are your primary responsibilities?** My job is to be a champion and advocate for our customers. I oversee everything we do at Citizens that is customer-facing, and I try to create collaboration between employees who work in field operations and customer operations. I review customer satisfaction survey data, check in with department managers, and overall, just try to make myself visible to hear directly from employees.   **3. What do you like best about your job?** I really care about our customers. I like hearing about positive customer experiences and seeing employees take customer service seriously and go the extra mile to make it personal. Knowing that we are helping our customers is what gets me out of bed in the morning. I really want to encourage employees to nominate their coworkers for Customer Champion Awards when they hear about a story of going above and beyond to serve our customers.   **4. What do you wish people knew about Citizens?** I want the public to know how seriously we take customer satisfaction. Complaints do not fall on deaf ears; we have a process for reviewing and following up on anything negative. We really try to be sympathetic. I want our employees to remember that we exist only for the benefit of our customers. We do not exist to make money for shareholders.   **5. What are some of your hobbies and interests?** Cooking is my creative outlet and helps me relax and unwind after work each evening. I enjoy cooking all kinds of cuisines – especially Italian and Cajun – smoking meats, and wine pairing. I also enjoy snow skiing, and typically take two or three trips out west to the Rockies each year.   **6. Tell us about your family.** I have been married to my wife, Monica, for 13 years, and we have two girls: Olivia, who is 10, and Molly, who is 8. ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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