--- title: "Q&A: Meet Dennis Claffey, Functional Business Lead for CIS2020" description: "Q&A: Meet Dennis Claffey, Functional Business Lead for CIS2020" image: https://blog.citizensenergygroup.com/hubfs/QnA%20Dennis%20IMG_0606.jpg --- [![](https://blog.citizensenergygroup.com/hubfs/Engauge/engauge-logo.jpg)](https://blog.citizensenergygroup.com/engauge) [![](https://blog.citizensenergygroup.com/hubfs/Backgrounds/search-mobile.png)](https://www.citizensenergygroup.com/Search) # Q&A: Meet Dennis Claffey, Functional Business Lead for CIS2020 By Mandy Saucerman on 7/12/19 1:25 PM ![](https://blog.citizensenergygroup.com/hubfs/QnA%20Dennis%20IMG_0606.jpg) For the second time in his 40 years at Citizens Energy Group, **Dennis Claffey** is serving in an important role to help implement a new Customer Information System (CIS). **What role are you playing in the CIS2020 project?** My title during the CIS project is Functional Business Lead. I oversee the process of determining how the system will successfully meet our needs as a company. Our team looks at how business processes, such as budget billing, work with our current system and how they will work with the new system we are implementing. We also analyze whether it makes sense to make changes to the way we do things now.  **What do you want employees to know about CIS2020?** Project work like this is very different than day-to-day job responsibilities. There is a unique sense of camaraderie among the team. To me, it’s a privilege to be a part of this team; it’s an opportunity to leave a legacy and positively impact our customers, now and in the future. **What are your primary responsibilities outside of the CIS project?** My full-time job before and after the successful implementation of the new CIS is Customer Billing Services Manager. I oversee the area in charge of sending out timely and accurate bills. My job is to remove hurdles and overcome any issues that arise. I really enjoy being in this position because billing touches every single one of our customers. **What other jobs have you held at Citizens?** I started working part time in the Contact Center when I was a junior in high school. My grandmother worked here at that time. Since then, I’ve held various positions in Customer Service, Dispatch, Billing and Collections, and Employee Development. Before becoming Manager of Customer Billing Services in 2012, I was Manager of the Contact Center for nine years. **What are some of your hobbies or interests outside of work?** I enjoy riding my bicycle. I’m a member of the Central Indiana Bicycling Association and participate in several group rides. I also am a Disney World annual pass holder and typically go about four times a year. I’ve been on 20 Disney cruises, as well. **Tell us about your family.** I have been married to my wife, Laura, for 25 years. We have four adult children: Michael, Melissa, Brian and Christopher. ### Current Articles ### Recent Issues - [November 2019 (23)](https://blog.citizensenergygroup.com/engauge/archive/2019/11) - [November 2018 (21)](https://blog.citizensenergygroup.com/engauge/archive/2018/11) - [January 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/01) - [October 2021 (21)](https://blog.citizensenergygroup.com/engauge/archive/2021/10) - [February 2020 (20)](https://blog.citizensenergygroup.com/engauge/archive/2020/02) - [December 2021 (20)](https://blog.citizensenergygroup.com/engauge/archive/2021/12) - [October 2018 (19)](https://blog.citizensenergygroup.com/engauge/archive/2018/10) - [January 2019 (19)](https://blog.citizensenergygroup.com/engauge/archive/2019/01) - [June 2020 (19)](https://blog.citizensenergygroup.com/engauge/archive/2020/06) - [August 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/08) - [October 2019 (18)](https://blog.citizensenergygroup.com/engauge/archive/2019/10) - [April 2020 (18)](https://blog.citizensenergygroup.com/engauge/archive/2020/04) - [September 2022 (18)](https://blog.citizensenergygroup.com/engauge/archive/2022/09) - [July 2019 (17)](https://blog.citizensenergygroup.com/engauge/archive/2019/07) - [July 2020 (17)](https://blog.citizensenergygroup.com/engauge/archive/2020/07) - [June 2021 (17)](https://blog.citizensenergygroup.com/engauge/archive/2021/06) - [April 2019 (16)](https://blog.citizensenergygroup.com/engauge/archive/2019/04) - [January 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/01) - [October 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/10) - [December 2020 (16)](https://blog.citizensenergygroup.com/engauge/archive/2020/12) - [April 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/04) - [July 2021 (16)](https://blog.citizensenergygroup.com/engauge/archive/2021/07) - [September 2020 (15)](https://blog.citizensenergygroup.com/engauge/archive/2020/09) - [March 2021 (15)](https://blog.citizensenergygroup.com/engauge/archive/2021/03) - [June 2022 (15)](https://blog.citizensenergygroup.com/engauge/archive/2022/06) - [February 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/02) - [May 2019 (14)](https://blog.citizensenergygroup.com/engauge/archive/2019/05) - [May 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/05) - [July 2022 (14)](https://blog.citizensenergygroup.com/engauge/archive/2022/07) - [October 2023 (13)](https://blog.citizensenergygroup.com/engauge/archive/2023/10) - [September 2021 (12)](https://blog.citizensenergygroup.com/engauge/archive/2021/09) - [March 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/03) - [May 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/05) - [June 2023 (12)](https://blog.citizensenergygroup.com/engauge/archive/2023/06) - [February 2022 (11)](https://blog.citizensenergygroup.com/engauge/archive/2022/02) - [August 2018 (10)](https://blog.citizensenergygroup.com/engauge/archive/2018/08) - [August 2023 (10)](https://blog.citizensenergygroup.com/engauge/archive/2023/08) - [March 2022 (9)](https://blog.citizensenergygroup.com/engauge/archive/2022/03) [![PDF Archives](https://no-cache.hubspot.com/cta/default/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5.png)](https://cta-redirect.hubspot.com/cta/redirect/2545024/33b9e93c-8f43-4101-9b48-7e78154731f5) **Engauge** is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. 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