HEALTHY CITIZENS: Wellness Incentive Reminder, Challenge Winners, and Monthly Champion

By Melissa Hehmann, RDN, CDE on 4/22/21 11:25 AM
Don't forget: You must attend a screening or visit your doctor by May 14 to earn wellness incentives! Read on for more details, as well as to find out who was named a recent wellness challenge winner and monthly wellness champion.
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New Employees, Service Awards, In Memoriam (April/May 2021)

By Mandy Saucerman on 4/22/21 11:16 AM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.
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Hanging Up Their Hats: Honoring Our 2020 Retirees

By Mandy Saucerman on 3/10/21 10:45 AM
Nineteen individuals retired from Citizens Energy Group in 2020. We regret that we were not able to celebrate their retirements in person due to the pandemic. In lieu of a celebration, we are recognizing them and their service to the Trust in this special section of Engauge. Congratulations and thank you for your commitment to delivering operational excellence and outstanding customer service during your career at Citizens. We wish you all the best in your retirement!
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Local Coffee Shop Donates to Warm Heart Warm Home

By Mandy Saucerman on 3/10/21 10:44 AM
Throughout the month of January, Calvin Fletcher’s Coffee Company raised funds for the Warm Heart Warm Home Foundation™.
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Citizens for Good: Citizens Sponsors 'Community Healing' Virtual Event

By Mandy Saucerman on 3/10/21 10:44 AM
Citizens Energy Group was the presenting sponsor of the 10th Annual Neighbor Power Indy event, which took place March 4-6.
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Citizens Recognized by Mid-States MSDC for Spend with Black Businesses

By Mandy Saucerman on 3/10/21 10:43 AM
Citizens Energy Group was one of 39 Central Indiana organizations recognized in mid-February by the Mid-States Minority Supplier Development Council (Mid-States MSDC) for collectively spending more than $650 million with Black-owned businesses in 2020.
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Q&A: Meet Mark Jacob, Vice President, Capital Programs & Engineering/Quality Systems

By Mandy Saucerman on 3/10/21 10:42 AM
In this month’s Q&A, learn more about Mark Jacob, who has served in his current role as Vice President, Capital Programs & Engineering/Quality Systems for eight years. He began his career at Citizens in August 2011, when Citizens acquired the water and wastewater utilities from the City of Indianapolis.
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Celebrating Women's History Month at Citizens

By Mandy Saucerman on 3/10/21 10:42 AM
To celebrate Women’s History Month, we are featuring a couple employees who have made history at Citizens Energy Group.
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HEALTHY CITIZENS: Wellness Incentive Reminders and Wellness Champions

By Melissa Hehmann, RDN, CDE on 3/10/21 8:09 AM
Don't miss your chance to earn a wellness incentive in 2021! Below are a couple important reminders about Citizens' wellness program. Also, find out which employees were named the January and February wellness champions. 2021 Wellness Incentives
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Citizens Energy Group’s 2020 Annual Report Available Online

By Mandy Saucerman on 3/10/21 8:08 AM
Citizens Energy Group’s 2020 Annual Report is available on citizensenergygroup.com. The Annual Report is an account of our commitment to operate with unparalleled excellence and integrity as we build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.
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Visit the Company Store for Citizens-Branded Items

By Mandy Saucerman on 3/10/21 8:08 AM
Citizens Energy Group’s company store offers a variety of items with the company logo, including hats, shirts, and drinkware.
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QUALITY CORNER: March Updates

By Susan Harris on 3/10/21 8:07 AM
In this month's Quality news, find out who has recently earned a Green Belt and a Yellow Belt, and learn about a couple NEXT project updates.
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Harrison Featured in Multiplying Good Blog Series

By Mandy Saucerman on 3/10/21 8:07 AM
Citizens Energy Group is a long-time partner of Multiplying Good (formerly known as the Jefferson Awards Foundation). Citizens’ President & CEO Jeffrey Harrison serves on the Multiplying Good Indiana Board of Directors. He participated in Multiplying Good’s blog series entitled “Exploring the Role of Service in the Black Community.” Below is an excerpt from the interview. You can read the full interview at https://www.multiplyinggood.org/blog.
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ENERGY EFFICIENCY TIPS: Reduce Heat Loss from the Fireplace

By Brett McClellan on 3/10/21 8:06 AM
While fireplaces can be a source of warmth, they can cause heat loss if not properly maintained. Here are a few tips to make sure you're maximizing the efficiency of your fireplace and chimney.
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SAFETY TIPS: Protect Your Eyes at Work and Home

By Doug Buffington on 3/10/21 8:06 AM
March is Workplace Eye Safety Awareness Month! According to Prevent Blindness, the nation’s leading volunteer eye health and safety organization, more than 2,000 people injure their eyes at work each day.
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Newell Named 2020 Annual Customer Champion

By Mandy Saucerman on 3/10/21 8:05 AM
Rich Newell, Construction Specialist V, was recognized as the 2020 annual Customer Champion Award winner at the January Leadership Forum. He was chosen from among all the other 2020 quarterly winners because of his efforts to go above and beyond and to demonstrate best practices of owning the customer experience.
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New Employees, Service Awards, In Memoriam (March 2021)

By Mandy Saucerman on 3/10/21 8:04 AM
In this issue, we welcome several new employees, recognize those who have reached service milestones, and mourn the loss of five Citizens retirees.
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Introducing ‘The Pipeline': A Resource Hub for Career Development

By Mandy Saucerman on 1/27/21 2:48 PM
Employees now have a new resource for career development at Citizens Energy Group. “The Pipeline,” a page on iTrust, was developed by a team of employees as a result of the strategic planning process during fiscal year 2019 to support the overall goal of the employee engagement pillar: Become an employer of choice in the State of Indiana. The site can be found from the Employee Resources tab on the home page.
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Virtual Tour Series in Development

By Mandy Saucerman on 1/27/21 2:43 PM
Several videos are being created to provide virtual tours of various Citizens facilities and processes for employees and customers. This initiative was launched as a result of the strategic planning process during fiscal year 2020. The objectives of the project are to educate our customers and stakeholders on the processes associated with our utility services, and to ultimately increase customer satisfaction and reduce negative perceptions. The videos also will serve as a great tool to engage employees and increase their awareness of the services we provide.
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Citizens for Good: Virtual Food Drive Provides More Than 16,000 Meals

By Mandy Saucerman on 1/26/21 11:40 AM
Due to the pandemic, Citizens went back to the roots of the Paul Riggins Giving Tree Program this past holiday season, encouraging employees to make financial donations instead of purchasing gifts for local families.
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United Way Campaign: 2020 Giving Exceeds Prior Year

By Mandy Saucerman on 1/26/21 11:39 AM
Citizens’ United Way Team is excited to announce that our employees, retirees, and community partners raised more than $410,000 for the United Way of Central Indiana throughout 2020! Thank you to everyone who participated in the giving campaign during a challenging year.
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Citizens for Good: Continuing to Support Frederick Douglass Park in 2021

By Mandy Saucerman on 1/26/21 11:39 AM
Although Sharing the Dream looked different this year due to the pandemic, Citizens is carrying out a three-year commitment to improving Frederick Douglass Park.
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Download the Teams App on Your Mobile Device

By Mandy Saucerman on 1/26/21 11:38 AM
With the suspension of in-person meetings due to the pandemic, employees have been communicating and collaborating through Microsoft Teams on our computers. Did you know Teams has a mobile app for Apple and Android devices?
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Advertising Campaign Shares Our Commitment to Community

By Mandy Saucerman on 1/26/21 11:38 AM
At Citizens Energy Group, we proudly provide safe and reliable utility services to our customers while continually working to improve our community. We give back by volunteering time and committing resources to important causes. For more than a decade, we have celebrated the legacy of Dr. Martin Luther King, Jr. through our annual Sharing the Dream service project. Through employee volunteering and donations, we’ve been able to refurbish 15 Indy Parks facilities.
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HEALTHY CITIZENS: December Wellness Champion and Challenge Winners

By Mandy Saucerman on 1/26/21 11:38 AM
In this month’s wellness news, find out who was named the December Wellness Champion and our Healthy Holidays Virtual Wellness Challenge winners.
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HELPFUL HINTS FROM HR: Important Reminders for the New Year

By Mandy Saucerman on 1/26/21 11:37 AM
It’s the start of a new year! And that means it’s time to review payroll deductions and make sure you take advantage of what Citizens Energy Group offers you as an employee. Below are several helpful reminders about your benefits. Visit the HR iTrust site for more details on all benefits.
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Q&A: Get to Know Adrianne Bowers, Benefits Analyst

By Mandy Saucerman on 1/26/21 11:37 AM
Adrianne Bowers has been employed at Citizens for almost five years. Her job responsibilities include implementing and managing benefit plans and answering employees’ questions about the company’s benefits.
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ENERGY EFFICIENCY TIPS: Understanding Efficiency Rating of Furnaces

By Brett McClellan on 1/26/21 11:36 AM
The Federal Trade Commission requires new gas furnaces to display their annual fuel utilization efficiency (AFUE) so that consumers can compare heating efficiencies of various models. AFUE is a measure of how efficient the appliance is in converting the energy in its fuel to heat over the course of a typical year.
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Demonstrating One Company, One Culture: Health, Safety, and Security Unifies Work Across Trust

By Mandy Saucerman on 1/26/21 11:36 AM
Citizens Energy Group’s Health, Safety, and Security (HSS) department has completed several projects to unify work across business units. These initiatives are contributing to Citizens’ goal of achieving One Company, One Culture.
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Wooden Completes Women’s Fund Program, Selected for Board

By Mandy Saucerman on 1/26/21 11:35 AM
Lacy Wooden, Human Resources Generalist, recently completed the OPTIONS program through Women’s Fund of Central Indiana.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.