QUALITY CORNER: Have an Idea for Improvement? What's NEXT?

By Susan Harris on 1/26/21 11:35 AM
If you have an idea for improvement or a problem that needs solved, where do you start? The Quality Department can help guide you! On Quality’s iTrust page there is a new button: “Improvement Ideas and Projects.” From there, you can enter your idea or problem.
Read More
0 Comments Click here to read/write comments

Opportunities to Join Cross-Functional Teams

By Mandy Saucerman on 1/26/21 11:34 AM
If you are looking for a way to get involved in Citizens’ effort to build One Company, One Culture, consider joining a cross-functional team.
Read More
0 Comments Click here to read/write comments

Meet the Diversity and Inclusion Team

By Mandy Saucerman on 1/26/21 11:34 AM
The goals of Citizens’ Diversity and Inclusion Team include inspiring a strategic focus on the company’s core value of diversity and guiding the inclusion efforts outlined in the Strategic Plan for Diversity and Inclusion. The team members are champions of our diversity value who strive to create a work environment in which all individuals are respected and valued for their contributions and have the opportunity to achieve their maximum potential.
Read More
0 Comments Click here to read/write comments

Nominate Coworkers for Customer Champion Awards in 2021

By Mandy Saucerman on 1/26/21 11:34 AM
Employees are encouraged to share “wow” stories about coworkers that demonstrate the best practices of closing the loop, making it personal, challenging the process, acting with urgency, identifying unvoiced needs, collaborating, knowing the business, and continuously improving.
Read More
0 Comments Click here to read/write comments

SAFETY TIPS: Burn Prevention

By Mandy Saucerman on 1/26/21 11:33 AM
Burn Awareness Week is observed the first full week of February. Follow these safety tips from the Centers for Disease Control and Prevention to prevent members of your household from sustaining burns.
Read More
0 Comments Click here to read/write comments

Warm Heart Warm Home: Thank You, Donors!

By Jennifer Stansberry on 1/26/21 11:32 AM
Our mission for Citizens Warm Heart Warm Home (WHWH) Foundation, Inc. is to provide financial assistance to customers having difficulty paying their utility bills. Over the course of 2020, we aimed to raise funds and awareness to help customers maintain their utility services, despite the challenges of the global pandemic. We could not do this without the help of donors like you!
Read More
0 Comments Click here to read/write comments

Graphics Request Form Available Online

By Mandy Saucerman on 1/26/21 11:31 AM
Need a poster, postcard, brochure, or video? Employees are encouraged to complete the Graphics Request Form any time they need Citizens Energy Group branded materials.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (Jan 2021)

By Mandy Saucerman on 1/26/21 11:28 AM
In this issue, we welcome several new employees, recognize those who have reached service milestones, and mourn the loss of five Citizens retirees.
Read More
0 Comments Click here to read/write comments

Citizens Expands Neighborhood Ambassador Program

By Mandy Saucerman on 12/8/20 1:14 PM
Three Citizens employees are serving as Neighborhood Ambassadors through a program expansion resulting from the strategic planning process during fiscal year 2020.  
Read More
0 Comments Click here to read/write comments

Building Our Understanding of One Company, One Culture

By Mandy Saucerman on 12/8/20 1:13 PM
During the State of the Trust event in early October, President & CEO Jeffrey Harrison shared with employees that deploying a One Company, One Culture action plan is a new strategic initiative beginning in fiscal year 2021. 
Read More
0 Comments Click here to read/write comments

Opportunities to Support Those in Need this Winter

By Mandy Saucerman on 12/8/20 1:13 PM
Looking for a way to give back this holiday season? Consider donating to Citizens' virtual food drive or the Warm Heart Warm Home Foundation™.
Read More
0 Comments Click here to read/write comments

Citizens For Good: Festival of Trees Sponsorship

By Mandy Saucerman on 12/8/20 1:11 PM
For the second consecutive holiday season, Citizens Energy Group is a sponsor of the Festival of Trees at the Eugene and Marilyn Glick Indiana History Center. 
Read More
0 Comments Click here to read/write comments

Customer Champion Award Nominations Due December 31

By Mandy Saucerman on 12/8/20 1:11 PM
The final nomination deadline for Customer Champion Awards in 2020 is December 31!  
Read More
0 Comments Click here to read/write comments

Jefferson Award Winner Will Not be Chosen in 2021

By Mandy Saucerman on 12/8/20 1:10 PM
Citizens Energy Group is proud to partner with Multiplying Good, the nonprofit that organizes the Jefferson Awards, to promote the value of community service.
Read More
0 Comments Click here to read/write comments

PERL Partner Trine University Receives Lilly Endowment Grant

By Laura O'Brien on 12/8/20 1:08 PM
Partnership for Excellence in Research and Learning (PERL) partner Trine University recently received a $1 million grant from the Lilly Endowment as part of the Endowment’s Charting the Future for Indiana Colleges and Universities initiative.
Read More
0 Comments Click here to read/write comments

SAFETY TIPS: Are You Prepared for Winter Weather?

By Don Bryant on 12/8/20 1:07 PM
Remember these safety tips as colder temperatures arrive, along with the potential for snow and ice. 
Read More
0 Comments Click here to read/write comments

Recognizing Employee Volunteerism

By Mandy Saucerman on 12/8/20 1:06 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time and effort they invest in the local community. Volunteers must meet certain requirements by January 15 to be eligible for a volunteer gift and/or a grant for a non-profit for which they volunteer. 
Read More
0 Comments Click here to read/write comments

ENERGY EFFICIENCY TIP: Change HVAC Filters Regularly

By Brett McClellan on 12/8/20 1:06 PM
Regular replacement of your heating, ventilation, and air conditioning (HVAC) unit’s filter is an essential part of maintenance that can ensure proper functioning of your system, improve its efficiency, increase its lifespan, and reduce your utility costs.
Read More
0 Comments Click here to read/write comments

QUALITY CORNER: Certifications and Training Updates

By Susan Harris on 12/8/20 1:05 PM
This month's update from Quality Systems includes seven new CLASS certifications and information about available training.
Read More
0 Comments Click here to read/write comments

Celebrating Our Employee Veterans

By Mandy Saucerman on 12/8/20 1:04 PM
As a part of our commitment to Diversity and Inclusion, Citizens Energy Group honors our employee military veterans each year. 
Read More
0 Comments Click here to read/write comments

HEALTHY CITIZENS: Fall Wellness Champions

By Mandy Saucerman on 12/8/20 1:03 PM
Congratulations to our two most recent Wellness Champions! Find out how they have made lifestyle changes in an effort to improve their health.
Read More
0 Comments Click here to read/write comments

HELPFUL HINTS FROM HR: HSA Contributions and ID Protection

By Mandy Saucerman on 12/8/20 1:02 PM
Read below for an important reminder about HSA contributions before the end of the year, and to learn more about a new benefit coming soon.
Read More
0 Comments Click here to read/write comments

Holiday Word Puzzles

By Mandy Saucerman on 12/8/20 1:02 PM
Sadly, due to COVID-19, Citizens Energy Group will not have it's annual Holiday Party. While we will miss celebrating together in person, we hope you will enjoy these fun holiday activities with your family.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (Dec 2020)

By Mandy Saucerman on 12/8/20 12:40 PM
In this issue, we welcome a several new employees, recognize those who have reached service milestones, and mourn the loss of five members of the Citizens family.
Read More
0 Comments Click here to read/write comments

State of the Trust: Achieving One Company, One Culture

By Jeffrey A. Harrison on 10/21/20 4:19 PM
In this letter to all employees, President & CEO Jeffrey Harrison shares his vision for achieving One Company, One Culture, progress we've made, and barriers we must overcome.
Read More
0 Comments Click here to read/write comments

Citizens Receives Mayor's Diversity in Leadership Award

By Mandy Saucerman on 10/21/20 4:18 PM
Citizens Energy Group received the Diversity in Leadership Award from the 2020 Mayor’s Celebration of Diversity. This award celebrates an organization that cultivates an atmosphere of growth, particularly when considering upper-level diversity, as well as actively supports a diverse organizational culture.
Read More
0 Comments Click here to read/write comments

An Update on DigIndy

By Mandy Saucerman on 10/21/20 4:18 PM
Learn about progress on the DigIndy Tunnel System and check out this year's art project.
Read More
0 Comments Click here to read/write comments

By the Numbers: United Way Fundraising 2020

By Mandy Saucerman on 10/21/20 4:17 PM
Thank you to our employees and partner organizations for participating in the 2020 United Way fundraising activities! Below are some facts and figures from our virtual golf outing and employee giving campaign.
Read More
0 Comments Click here to read/write comments

One Company, One Culture in Action

By Mandy Saucerman on 10/21/20 4:17 PM
An enhanced hiring and training program is helping stabilize the Gas Operations, Shared Field Services, and Water Operations bargaining unit workforce.
Read More
0 Comments Click here to read/write comments

Wastewater Plants Recognized by National Association of Clean Water Agencies

By Mandy Saucerman on 10/21/20 4:16 PM
Citizens Energy Group recently received recognition from the National Association of Clean Water Agencies (NACWA) through its Peak Performance Awards Program.
Read More
0 Comments Click here to read/write comments

Current Articles

Recent Issues

see all
PDF Archives

Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.