Harrison Visits Contact Center to Kick Off Customer Service Week

By Mandy Saucerman on 10/21/20 4:15 PM
Customer Service Week is celebrated each year during the first week of October. This year’s theme was “Dream Team,” reflecting the importance of teamwork in providing outstanding service to all customers.
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Steam System Inspection Leads to Emergency Repair

By Mandy Saucerman on 10/21/20 4:15 PM
A group of Citizens employees recently worked together to quickly address a failing riverbank that had the potential to undermine Citizens’ steam infrastructure.
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SAFETY TIPS: October is Fire Prevention Month

By Don Bryant on 10/21/20 4:15 PM
Follow these tips from the National Fire Protection Association (NFPA) to keep you and your household safe.
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QUALITY CORNER: Six Star Recognition and CLASS Certifications

By Susan Harris on 10/21/20 4:14 PM
Congratulations to all the employees and departments for conducting Continuous Improvement activities throughout Fiscal Year 2020. A dozen areas achieved the highest recognition in the CLASS Levels of Quality and several employees have recently completed Yellow Belt, Advanced Yellow Belt, and Green Belt projects.
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Q&A: Two Employees Share Perspective on Maintenance Relief Operator Apprentice Program

By Mandy Saucerman on 10/21/20 4:14 PM
The Maintenance Relief Operator (MRO) Apprentice Program is designed to develop Citizens Energy Group employees for Water Production Department positions that require water treatment licensing and certifications. In the following Q&A, two employees who have completed the program and moved on to other positions share more about their experiences.
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HEALTHY CITIZENS: Wellness Champion and Flu Shots

By Mandy Saucerman on 10/21/20 4:13 PM
Find out who was named the September Wellness Champion and how you can get a flu shot this year.
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HELPFUL HINTS FROM HR: An Update on Benefits

By Mandy Saucerman on 10/21/20 4:13 PM
The Human Resources Department is launching two new tools to share important information with employees and allow for convenient self-service. Open enrollment will again be conducted via the Bswift portal, which was introduced last year. See below for more information.
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ENERGY EFFICIENCY TIP: Install a Smart Thermostat

By Brett McClellan on 10/21/20 4:13 PM
A smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings in your home for optimal performance. It provides several benefits and can help you save on your energy bill.
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Lost Loved Ones (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:12 PM
Citizens Energy Group continues to recognize employees’ loved ones lost due to COVID-19.
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New Employees, Service Awards, In Memoriam (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:11 PM
In this issue, we welcome several new employees, recognize many employees who have reached service milestones, and mourn the loss of three retirees.
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Congratulations, 2020 Quarter Century Club Inductees!

By Mandy Saucerman on 9/3/20 5:06 PM
Sixteen employees are being inducted into the Quarter Century Club this year. Read on to learn what each of them have enjoyed most about their jobs over the past 25 years and how they spend their time outside of work.
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Newell Named Second Quarter Customer Champion

By Mandy Saucerman on 9/3/20 5:00 PM
At the July Leadership Forum, Rich Newell, Construction Specialist V, was named the most recent Customer Champion.
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Volunteer Opportunity: Clean Our Watershed

By Mandy Saucerman on 9/3/20 4:59 PM
Each spring, many Citizens Energy Group employees enjoy participating in the annual White River Clean Up, organized by nonprofit organization Friends of the White River. Due to the pandemic and the cancellation of many in-person events, this volunteer opportunity has been reimagined.
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Two Water Treatment Plants Earn Partnership for Safe Water Awards

By Mandy Saucerman on 9/3/20 4:57 PM
Citizens Energy Group’s White River North and T.W. Moses Water Treatment Plants are the most recent facilities to receive Directors Awards from the Partnership for Safe Water.
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Cooking and Coffee: Two Ways to Support Warm Heart Warm Home

By Mandy Saucerman on 9/3/20 4:56 PM
From October 1, 2019 to July 31, 2020, Citizens Energy Group’s Warm Heart Warm Home (WHWH) Foundation has provided over $525,000 in energy assistance and low-income utility service to more than 12,000 customers, and has been an especially helpful resource throughout the pandemic. The Foundation’s board of directors has set a goal to increase annual contributions to the Foundation to exceed $1 million. Citizens’ WHWH Fundraising Team developed some campaigns for increasing funding. Below are a couple of ways you can support the cause.
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ENERGY EFFICIENCY TIPS: Maintain Your HVAC Equipment

By Brett McClellan on 9/3/20 4:56 PM
Calling a professional for regular maintenance can keep your home’s heating and cooling equipment running efficiently. Here are a few other tips:
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Q&A: Meet the Corporate Sponsorship/Philanthropy Team

By Mandy Saucerman on 9/3/20 4:55 PM
Citizens Energy Group’s Corporate Sponsorship/Philanthropy Team exists to evaluate requests and determine financial contributions to various organizations. In this Q&A with Team Leader Jeff Brown, Director of Brand Development, learn more about how the team functions.
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Citizens Earns Community Investor Award from United Way

By Mandy Saucerman on 9/3/20 4:54 PM
Citizens Energy Group recently received the Top Community Investor award from the United Way of Central Indiana (UWCI). This award is given to dedicated corporate partners and their employees that give over $300,000 in the annual United Way campaign.
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Citizens Supports Local Non-Profit Nine13sports

By Mandy Saucerman on 9/3/20 4:53 PM
This month’s Q&A feature highlights Citizens’ Corporate Sponsorship/Philanthropy Team. Now, learn more about one of the organizations the team recently supported, Nine13sports.
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DigIndy Art Project Continues for Third Year

By Mandy Saucerman on 9/3/20 4:52 PM
The DigIndy Art Project is back for a third year. Citizens Energy Group is partnering with Big Car Collaborative to tell the story of the DigIndy Tunnel System through art. This year, we are transforming a Citizens building at Meridian Street and Westfield Boulevard into a mural as part of our ongoing efforts to educate the public about the transformational benefits DigIndy is providing our community.
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HEALTHY CITIZENS: Screening Schedule, Mammograms and Wellness Champions

By Sara Pickett on 9/3/20 4:50 PM
In this month's Healthy Citizens update, find the schedule of upcoming health screenings, get details about available mammogram appointments, and find out who was recently named a Wellness Champion.
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Payton Staman: PERL Success Story

By Laura O'Brien on 9/3/20 4:49 PM
The Class of 2020 is entering the professional world under unusual circumstances. For many graduates, uncertainty has been the name of the game. Not so for University of Indianapolis alumnus Payton Staman. Thanks to his newly minted bachelor’s degree in an in-demand field (mechanical engineering) and his outstanding work as a participant in the Partnership for Excellence in Research and Learning (PERL) program, Staman had a job waiting for him at Citizens Energy Group.
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QUALITY CORNER: Several Earn Yellow, Advanced Yellow, and Green Belts

By Susan Harris on 9/3/20 4:48 PM
Continuous improvement is still moving forward – even remotely in some cases! The following employees completed training on the use of continuous improvement tools and documentation and completed a project to receive certification.
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SAFETY TIPS: Air Bags Can Save Lives

By Don Bryant on 9/3/20 4:47 PM
You may be contemplating whether to fly or drive for your next vacation due to the ongoing pandemic. Along with practicing safety when behind the wheel, it’s important to understand how your vehicle’s air bags work.
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New Employees, Service Awards, In Memoriam (Sept 2020)

By Mandy Saucerman on 9/3/20 4:47 PM
This month, we welcome a few new employees, celebrate several service milestones, and grieve the loss of four retirees.
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Q&A: Meet Richard Wise, Supplier Diversity Program Administrator

By Mandy Saucerman on 7/23/20 3:15 PM
Since 2011, Richard Wise, Supplier Diversity Program Administrator, has advocated for business opportunities for local minority-, women- and veteran-owned enterprises. Read on to learn more about his role and Citizens Energy Group’s Supplier Diversity Program.
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Employees Having 'Real Conversations'

By Mandy Saucerman on 7/23/20 3:14 PM
With racial unrest sweeping our nation, including in our own city, Citizens Energy Group is working to advance our core value of diversity through enhanced communications and training efforts.
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A Note from Our President & CEO: Finding Our Way to Peace

By Jeffrey A. Harrison on 7/23/20 3:13 PM
Over the past several weeks, you have heard me speak about the unrest and anger in our nation and the loss of hope following the death of George Floyd in Minneapolis, and many more incidents before that. We must find our way to peace and respect, and above all, truly live out our core value of diversity that we follow here at Citizens Energy Group. That means zero tolerance for not respecting others.
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Diversity Training Available for Employees

By Mandy Saucerman on 7/23/20 3:13 PM
Each employee plays a significant role in the success of diversity and inclusion initiatives at Citizens. It is our responsibility to ensure that we are informed and have open dialogue with one another, as we all bring a lifetime of experiences that add value to the organization.  
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Congratulations, 2020 Graduates!

By Mandy Saucerman on 7/23/20 3:11 PM
Citizens Energy Group congratulates all the employees and their family members who graduated this year!
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.