Employees Honored with One in a Million Award

By Mandy Saucerman on 7/23/20 3:11 PM
Citizens Energy Group employees were recognized last month with a One in a Million Award from Multiplying Good (previously known as the Jefferson Awards Foundation).
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2020 Quarter Century Club Event Canceled

By Mandy Saucerman on 7/23/20 3:10 PM
Due to the coronavirus pandemic, Citizens Energy Group will not host an in-person Quarter Century Club induction ceremony this year. In lieu of an event, we will honor our 2020 inductees in a special section of the September issue of Engauge.
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QUALITY CORNER: Certifications and Process Documentation

By Susan Harris on 7/23/20 3:09 PM
Several employees recently completed training on the use of Continuous Improvement tools and documentation and completed projects to receive certification.
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HEALTHY CITIZENS: July/August 2020 News

By Sara Pickett on 7/23/20 3:09 PM
In this month’s wellness news, find out who the June Wellness Champion is as well as the recent wellness challenge winners.
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Lost Loved Ones (edit)

By Mandy Saucerman on 7/23/20 3:08 PM
The June 2020 issue of Engauge included a list of employees’ lost loved ones due to the coronavirus. Evelyn J. Moore was listed as the mother of Tamara White, Customer Support Specialist. Evelyn was also the sister of Linda Randle, Customer Support Associate.
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Citizens Receives Results of 2020 Best Places to Work Survey

By Mandy Saucerman on 7/23/20 3:07 PM
Citizens Energy Group recently participated in the 2020 Best Places to Work survey. Although Citizens did not make the list for Indiana, there was improvement in all categories compared to the results from the survey conducted in 2018. Below is a summary of the survey results.
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Meehan Completes Leadership United Program

By Mandy Saucerman on 7/23/20 3:07 PM
Congratulations to John Meehan, Manager, User Experience, for recently graduating from Leadership United, a program of United Way of Central Indiana.
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Customer Champion Awards: Nominate Coworkers

By Mandy Saucerman on 7/23/20 3:06 PM
Employees are encouraged to share “wow” stories about coworkers that demonstrate the best practices of owning the customer experience:
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United Way Campaign Week to Go Virtual

By Mandy Saucerman on 7/23/20 3:05 PM
Due to the pandemic and restrictions on in-person events, Citizens’ annual United Way employee giving campaign week will look different this year. Instead of hosting activities such as a picnic and carnival, the United Way Team will be providing employees with online opportunities for supporting their favorite non-profit organizations and the Central Indiana community.
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SAFETY TIPS: Keep Outdoor Safety in Mind This Summer

By Don Bryant on 7/23/20 3:04 PM
As you enjoy outdoor activities such as swimming and camping this summer, remember to be prepared for the dangers that come with warm weather.
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ENERGY EFFICIENCY: Water Heater Tips

By Brett McClellan on 7/23/20 3:04 PM
Follow these tips to help keep your water heater running efficiently.
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New Employees, Service Awards, In Memoriam (July/August 2020)

By Mandy Saucerman on 7/23/20 3:03 PM
Check out who has recently joined Citizens as a new employees and who has reached service milestones. Included in this month's issue are two "in memoriam" notices.
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Citizens Reservoir to Provide Water Supply for the Future

By Mandy Saucerman on 6/3/20 9:07 AM
Since June 2019, Citizens Energy Group and F.A. Wilhelm Construction have been working together to develop a new water storage reservoir for Central Indiana.
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ENERGY EFFICIENCY TIPS: Attic Improvements Can Make Home More Efficient

By Brett McClellan on 6/3/20 9:06 AM
To improve the efficiency of your home, be sure your attic is properly vented and sealed. Here are a few tips to keep in mind:
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Thank You, Employees!

By Mandy Saucerman on 6/3/20 9:05 AM
Thank you to all our employees for your tremendous performance during the pandemic! Check out this collage of photos submitted by employees working during this challenging time.
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Lost Loved Ones

By Mandy Saucerman on 6/3/20 9:03 AM
Citizens Energy Group would like to recognize the lost loved ones of employees due to the coronavirus.
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Cave, Payne Named Customer Champions

By Mandy Saucerman on 6/3/20 9:02 AM
Two employees were named Customer Champion Award winners for the first quarter of 2020. Read more about how Chuck Cave and Anne Payne recently demonstrated the best practices of owning the customer experience.
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Employees Greeted with Encouraging Chalk Art

By Mandy Saucerman on 6/3/20 9:00 AM
The children of Ed Bukovac, Senior Manager, Engineering and Plant Operations, showed their appreciation for Citizens' employees with chalk artwork at the entrance to the White River North Water Treatment Plant.
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Reminder: Send in Graduate Info by June 19

By Mandy Saucerman on 6/3/20 8:59 AM
Although commencement ceremonies may be canceled, we’d still like to recognize your graduates! If you or a member of your family is graduating from high school or college this spring, we would like to recognize you or your loved one in the July/August issue of Engauge.
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Celebrating Safety Month

By Mandy Saucerman on 6/3/20 8:58 AM
While safety has taken on new importance worldwide in the past few months, it has always been a top priority at Citizens Energy Group. To recognize June as National Safety Month, Citizens’ Health and Safety department is providing all employees with an orange tumbler highlighting this year’s motto: “Health & Safety Starts with Me”
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Employees Overcome Challenges from Storm

By Mandy Saucerman on 6/3/20 8:57 AM
A storm in early April caused power outages at several Citizens Westfield and Citizens Water facilities.
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COMMITMENT TO SUSTAINABILITY: Environmental Stewardship Employees Provide Online Learning

By Mandy Saucerman on 6/3/20 8:56 AM
Over the past couple months, many gatherings have transitioned from in-person to online due to the pandemic. Environmental Stewardship department employees have assisted a few educational organizations as they’ve gotten creative with virtual learning opportunities.
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QUALITY CORNER: Continuous Improvement Moves Forward

By Susan Harris on 6/3/20 8:55 AM
Even during this challenging time, Continuous Improvement is still moving forward.
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SAFETY TIPS: Practice Safety Around Water This Summer

By Don Bryant on 6/3/20 8:53 AM
Parents are cautioned all the time about water safety, but drownings still occur.
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Advertisement Highlights Staying Home, Assistance Programs

By Mandy Saucerman on 6/3/20 8:52 AM
Citizens Energy Group launched a new TV commercial last month, highlighting people spending more time at home due to the pandemic.
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HEALTHY CITIZENS: Medical Premium Discount Update and Wellness Champions

By Mandy Saucerman on 6/3/20 8:50 AM
In this month’s wellness news, find out who the April and May wellness champions are and get details about how to continue receiving a discount on your medical insurance premium.
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Q&A: Meet Brenton Anderson, Customer Support Specialist

By Mandy Saucerman on 6/3/20 8:48 AM
Brenton Anderson has worked at Citizens Energy Group for six years. As a Customer Support Specialist, he assists customers and colleagues with a wide variety of questions. Learn more about his role in the Contact Center below.
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Citizens Sponsors Award Ceremonies Honoring Public Safety Professionals

By Mandy Saucerman on 6/3/20 8:47 AM
For nine years, Citizens Energy Group has been the title sponsor of the Fire, Police, Deputy Sheriff’s Awards. This year, due to the coronavirus pandemic, in lieu of a large gathering honoring personnel from all three departments, each department held its own smaller awards ceremony on April 29.
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PERL Students Persevere Through Spring Semester

By Laura O'Brien on 6/3/20 8:45 AM
The spring 2020 semester presented challenges for college students all over the world, with universities closing campuses, transitioning to online instruction and rescheduling or even canceling graduations. Nevertheless, students in Citizens Energy Group’s Partnership for Excellence in Research and Learning (PERL) program persevered, completing projects that not only enriched their education but also have the potential to make a real-life impact down the road.
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HELPFUL HINT FROM HR: Counseling, Mental Health Resources Available

By Mandy Saucerman on 6/3/20 8:44 AM
Community Health Network's Employee Assistance Program (EAP) offers short-term counseling to employees and anyone who lives in their household.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.