New Employees, Service Awards, In Memoriam (June 2020)

By Mandy Saucerman on 6/3/20 8:43 AM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are two "in memoriam" announcements.
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Citizens Responds to COVID-19

By Mandy Saucerman on 4/9/20 1:19 PM
As a provider of vital utility services, Citizens Energy Group responded quickly to the coronavirus pandemic.
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Thank You, Citizens Employees!

By Mandy Saucerman on 4/9/20 1:14 PM
Citizens Energy Group wants to thank each of its employees for your continued hard work and dedication throughout the coronavirus pandemic.
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EDITOR'S NOTE: Best Wishes to Mike Powell

By Mandy Saucerman on 4/9/20 1:10 PM
For the past 35 years, Mike Powell has been an invaluable asset to Citizens Energy Group. It’s with mixed emotion that I wish him well as he retires on April 30.
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Tracey Black is 2020 Jefferson Award Winner

By Mandy Saucerman on 4/9/20 12:47 PM
Tracey Black, Engineer II, was named Citizens Energy Group’s 2020 Jefferson Award winner for her volunteer work with Hendricks County 4-H.
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Citizens is Committed to Sustainability

By Mandy Saucerman on 4/9/20 12:36 PM
Citizens Energy Group’s Commitment to Sustainability is a pledge to our customers, communities, employees, and regulators that we will be prudent with investments and balance costs and benefits for all stakeholders as we contribute to the long-term sustainability of the community. This commitment was formalized in 2013 when Citizens recognized an opportunity to demonstrate a leadership role in environmental and sustainability practices.
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CIS Training Moves Online in Preparation for July Launch

By Mandy Saucerman on 4/9/20 12:32 PM
Since September, Citizens Energy Group has been working on developing materials to train employees on how to use the new Customer Information System (CIS), set to launch in late July. Infosys, the system integrator, is assisting with the development of training material.
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Employees, Retirees Prepare Tax Returns

By Mandy Saucerman on 4/9/20 12:26 PM
Twenty-three Citizens Energy Group employees and two retirees signed up to help prepare 2019 income tax returns for members of the community.
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Bartone Completes Tobias Leadership Program

By Mandy Saucerman on 4/9/20 12:23 PM
Mike Bartone, Director, Gas Supply, recently completed the Randall L. Tobias Center for Leadership Excellence Fellows Program through Indiana University.
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Organizations Receive Grants from Citizens

By Mandy Saucerman on 4/9/20 12:18 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time they invest in the local community. Each year, volunteers have the opportunity to earn a gift for their hours of service as well as a $250 grant for a non-profit organization for which they volunteer.
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HELPFUL HINT FROM HR: Use Anthem App or Website for Virtual Doctor Visit

By Mandy Saucerman on 4/9/20 12:11 PM
When you’re not feeling well, you can get the support you need easily using Anthem’s LiveHealth Online service. Whether you have a cold, you’re feeling anxious or need help managing your medication, doctors and mental health professionals are right there, ready to help you feel your best. Using LiveHealth Online you can have a video visit with a board-certified doctor, psychiatrist or licensed therapist from your smartphone, tablet or computer from any location.
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HEALTHY CITIZENS: Wellness Champion and Update on Health Screenings

By Sara Pickett on 4/9/20 12:00 PM
Find out who was named the company's Wellness Champion for the month of March, and get an important update about health screenings.
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Nominate Coworkers for Customer Champion Awards

By Mandy Saucerman on 4/9/20 11:55 AM
Employees are encouraged to share "wow" stories about coworkers who demonstrate the best practices of closing the loop, making it personal, challenging the process, acting with urgency, identifying unvoiced needs, collaborating, knowing the business, and continuously improving.
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Send in Graduates by June 19

By Mandy Saucerman on 4/9/20 11:47 AM
Although commencement ceremonies may be canceled, we’d still like to recognize your graduates!
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QUALITY CORNER: Officer Training and CLASS Certifications

By Susan Harris on 4/9/20 11:26 AM
Several employees have recently completed CLASS training and earned certifications.
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Q&A: Meet Jada Buchanan, User Experience Administrator

By Mandy Saucerman on 4/9/20 11:21 AM
Jada Buchanan has been at Citizens since September 2018. As User Experience Administrator, she manages all of Citizens’ social media channels.
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SAFETY TIPS: Keep Safety in Mind While Doing Yard Work

By Don Bryant on 4/9/20 11:17 AM
With the arrival of warmer weather, many of us are probably beginning to do yard work. It’s important to keep safety in mind as you use tools and ladders to do outdoor chores.
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ENERGY EFFICIENCY TIPS: Prepare Your Home for Air-Conditioning Season

By Brett McClellan on 4/9/20 11:14 AM
Now that spring is here, it’s a good time to think about your home’s insulation before you need air conditioning. Below are a few tips to increase your home’s energy efficiency.
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New Employees, Service Awards, In Memoriam (April/May 2020)

By Mandy Saucerman on 4/9/20 11:05 AM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are three "in memoriam" announcements.
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Citizens Energy Group Returns to Frederick Douglass Park

By Mandy Saucerman on 2/28/20 1:03 PM
After making major renovations to Frederick Douglass Park’s Family Center in 2019, Citizens Energy Group returned to the Park for the 2020 Sharing the Dream event to transform the golf course clubhouse.
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Employees Enjoy Indy Fuel Hockey Game

By Mandy Saucerman on 2/28/20 12:59 PM
As a sponsor of Indy Fuel hockey, Citizens Energy Group received a section of free tickets to the February 9 game, and employees had the opportunity to sign up to win tickets. At the game, President and CEO Jeffrey Harrison addressed the crowd and shared more about Citizens’ partnership with Multiplying Good and the Jefferson Awards. Several past recipients of the Jefferson Award were recognized at the game.
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Mobile App Technology Increasing Efficiencies

By Mandy Saucerman on 2/28/20 12:53 PM
After the two sanitary sewer cave-ins in downtown Indianapolis during the summer of 2018, Bill Adams, Technical Specialist V, Program and Technical Services, used existing software to create a mobile application to assist with infrastructure inspections. Since then, the utilization of the mobile app technology has been deployed throughout Citizens and has greatly increased productivity.
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Chris Braun, An Instrumental Leader of the Trust

By Daniel Considine on 2/28/20 12:43 PM
Over his 33-year career, Chris Braun, Vice President, Energy Operations, helped lead the Energy Division of the Trust to new levels of safety, operational excellence and teamwork.
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Q&A: Meet Our Newest Vice President, J.P. Ghio

By Mandy Saucerman on 2/28/20 12:41 PM
J.P. Ghio joined Citizens Energy Group on January 6 and will succeed Chris Braun as Vice President, Energy Operations, upon Braun’s retirement on April 1. Learn more about J.P. below.
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Fall Creek Plant, Distribution System Earn Partnership for Safe Water Awards

By Mandy Saucerman on 2/28/20 12:37 PM
Citizens Energy Group received notification that the Fall Creek Water Treatment Plant and the Distribution System won Phase III Directors Awards from the Partnership for Safe Water.
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2019 Annual Customer Champion Award Winner

By Mandy Saucerman on 2/28/20 12:34 PM
At the January Leadership Forum, Curtis Popp, Vice President, Customer Operations, recognized Jonathan Berry, Lead Water Treatment Operator with Citizens Westfield, as the 2019 annual Customer Champion Award winner.
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Citizens 2019 Annual Report Available Online

By Mandy Saucerman on 2/28/20 12:30 PM
Citizens Energy Group’s 2019 Annual Report is available on its external website. The Annual Report is an account of our commitment to operate with unparalleled excellence and integrity as we build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.
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Partnership Offers Opportunities to Connect to Community

By Mandy Saucerman on 2/28/20 12:27 PM
Citizens Energy Group has recently partnered with IndyHub to provide opportunities for employees to connect to the Indianapolis community.
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Harrison Named Champion of Diversity

By Mandy Saucerman on 2/28/20 12:25 PM
Citizens’ President and CEO Jeffrey Harrison was named a Champion of Diversity by Indiana Minority Business Magazine at its 15th annual awards dinner on January 17.
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COMMITMENT TO SUSTAINABILITY: Protecting Our Ground Water

By Mandy Saucerman on 2/28/20 12:23 PM
Citizens Energy Group uses both surface water and ground water as sources of supply for its drinking water utilities. While surface water contamination is often visible, adverse impacts to ground water can be more difficult to detect.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.