QUALITY CORNER: Gemba Walks, CLASS Training and Certifications

By Susan Harris on 2/28/20 12:21 PM
Find out what a Gemba Walk is and learn which employees recently have earned CLASS certification. Also, see a list of upcoming training available to employees.
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HELPFUL HINT FROM HR: Calendar Year 2020 Paid Days Off

By Mandy Saucerman on 2/28/20 12:09 PM
Below is a list of all 2020 paid holidays:
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HEALTHY CITIZENS: Heart Month, Health Screenings, Mini Marathon Discount

By Mandy Saucerman on 2/28/20 11:56 AM
Read more about how employees kicked off American Hearth Month, how to sign up for a health screenings, how to get a discount on 500 Festival Mini Marathon or 5K registration, and learn who was recently named a Wellness Champion.
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10 Thousand Trees Featured at National Conference

By Mandy Saucerman on 2/28/20 11:52 AM
Citizens Energy Group’s Olivia Hawbaker spoke about our 10 Thousand Trees program at the Keep America Beautiful National Conference on February 13.
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SAVE THE DATE: 2020 Quarter Century Club Induction

By Mandy Saucerman on 2/28/20 11:45 AM
The 81st Annual Quarter Century Club Awards and Reception will take place at the Scottish Rite Cathedral on Thursday, September 10.
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SAVE THE DATE: 2020 Spring Bass Fishing Tournament

By Mandy Saucerman on 2/28/20 11:09 AM
The 2020 Spring Bass Fishing Tournament will be held Saturday, April 11. All employees, past and present, are welcome to participate.
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ENERGY EFFICIENCY TIPS: Improve the Efficiency of Your Water Heater

By Brett McClellan on 2/28/20 11:07 AM
By adjusting your water heater’s setting and adding some insulation, you can save money on your utility bill. Follow these tips to improve the efficiency of your home’s natural gas water heater.
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SAFETY TIPS: March is Eye Safety Month

By Don Bryant on 2/28/20 11:06 AM
Taking simple safety precautions can prevent serious eye injuries. This month – recognized as Workplace Eye Safety Awareness Month – we’re sharing a few facts about eye injuries and reminding you to always keep safety in mind.
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New Employees, Service Awards, In Memoriam (March 2020)

By Mandy Saucerman on 2/28/20 11:01 AM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are three "in memoriam" announcements.
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Employees Sponsor Three Families for the Holidays

By Mandy Saucerman on 1/17/20 1:40 PM
Thanks to the generous support of employees, Citizens Energy Group was able to provide gifts for three families during the holiday season through the Paul Riggins Giving Tree Program.
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Citizens Hosts Event to Honor Employee Veterans

By Mandy Saucerman on 1/17/20 1:36 PM
At Citizens, veterans make up about 13 percent of our workforce. As a small gesture of our appreciation, employees who have served in the military were recognized at Citizens Energy Group’s Veterans Day Celebration on Friday, November 15.
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Holiday Event Held at Children's Museum

By Mandy Saucerman on 1/17/20 1:36 PM
Employees and their families and friends celebrated the holidays at the Children’s Museum of Indianapolis on the evening of December 2.
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Proceeds from Fishing Tournament Donated to Riley

By Mandy Saucerman on 1/17/20 1:36 PM
Several Citizens Energy Group employees recently delivered a donation of $600 – the proceeds from the 2019 spring and fall bass fishing tournaments – to Riley Hospital for Children.
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Customer Champion Award: Jonathan Berry

By Mandy Saucerman on 1/17/20 1:34 PM
Customer Champion Awards are given to employees who go above and beyond to provide outstanding service to either internal or external customers. Recipients of the award demonstrate best practices of owning the customer experience.
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Two Students Named Winners in Annual Poster Contest

By Mandy Saucerman on 1/17/20 1:34 PM
Citizens Energy Group partnered with the Indianapolis Colts and the National Energy Foundation again last fall to hold a student poster contest challenging Marion County and Westfield students in third through eighth grades to create a unique poster that demonstrates conservation in their home or community.
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Inaugural Topgolf Tournament Raises Funds for Warm Heart Warm Home

By Mandy Saucerman on 1/17/20 1:33 PM
Nearly 200 individuals attended the inaugural Warm Heart Warm Home (WHWH) Foundation™ Fundraiser and Topgolf Tournament on Wednesday, November 20.
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HELPFUL HINT FROM HR: Review Your First 2020 Pay Slip

By Mandy Saucerman on 1/17/20 1:33 PM
Please review your first pay slip of 2020 and ensure that all deductions, including county tax deductions, are correct!
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QUALITY CORNER: Upcoming Training

By Susan Harris on 1/17/20 1:32 PM
The FY20 Levels of Quality are in place, with various options to achieve “stars” for Continuous Improvement activities. With the beginning of the new year, the Quality Systems department is offering multiple training sessions to support your Continuous Improvement goals.
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Citizens Recognized for Spend with Minority-Owned Businesses

By Mary Owen and Richard Wise on 1/17/20 1:31 PM
At its annual gala awards dinner on November 8, the Mid-States Minority Supplier Development Council (MSDC) recognized Citizens Energy Group for having the highest indirect (second-tier) spend with minority suppliers among its member firms in calendar year 2018.
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New Advertising Campaign Helps Customers Conserve to Save

By Mandy Saucerman on 1/17/20 1:31 PM
Citizens Energy Group launched a new advertising campaign at the beginning of December, providing customers with helpful tips for conserving energy.
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ENERGY EFFICIENCY TIPS: Make Your Home More Efficient This Year

By Brett McClellan on 1/17/20 1:30 PM
Is saving money one of your New Year’s resolutions? Practice these energy efficiency tips to save on your heating and cooling costs this year.
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HEALTHY CITIZENS: Citizens Recognized for Workplace Health

By Sara Pickett on 1/17/20 1:30 PM
Citizens Energy Group recently received two awards for workplace health. Also, find out which employees won the Healthy Holidays wellness challenge, who our most recent Wellness Champions are, and when you can attend the next healthy cooking demonstration.
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Q&A: Meet LaTona Prentice, VP, Regulatory & External Affairs

By Mandy Saucerman on 1/17/20 1:28 PM
LaTona Prentice began working at Citizens while in college and has spent her entire career here since 1984. Read on to learn more about her!
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SAFETY TIPS: Take Extra Precautions to Stay Safe This Winter

By Don Bryant on 1/17/20 1:28 PM
With winter weather upon us, make sure you and your family are prepared. Here are a few tips to keep in mind:
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New Employees, Service Awards, In Memoriam (Jan/Feb 2020)

By Mandy Saucerman on 1/17/20 1:26 PM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are three "in memoriam" announcements.
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Panhandle Project Increases Capacity, Eliminates Unodorized Section

By Mandy Saucerman on 11/5/19 11:20 AM
A team of five gas control technicians has spent months working on the northside of Indianapolis to allow for increased capacity from Citizens’ natural gas supplier, Panhandle Eastern, to meet customer demand.
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Congratulations, Fishing Tournament Winners!

By Mandy Saucerman on 11/5/19 11:19 AM
Citizens Energy Group held its annual fall fishing tournament Saturday, September 28 at Raccoon Lake. Money collected through entry fees and donations from the spring and fall tournaments, totaling $700, was given to Riley Hospital for Children. Winners in the fall tournament are pictured below.
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Holiday Bus Trip to Chicago

By Mandy Saucerman on 11/5/19 11:19 AM
Spend the day in the Windy City on a bus trip organized by Citizens Energy Group. You’ll be within walking distance of many stores, restaurants and museums in the Old Chicago Water Tower District along the Magnificent Mile (North Michigan Avenue).
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Q&A: Meet Mitch Perry, Gas Control Technician

By Mandy Saucerman on 11/5/19 11:18 AM
Mitch Perry has been in his current position as a gas control technician for four decades. In his role, he maintains and repairs mechanical, electrical, pneumatic electronic, control computers and network systems for Citizens’ gas distribution and transmission system. Get to know more about him and his job below.
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A New Gateway to Professional Development at Citizens

By Mandy Saucerman on 11/5/19 11:18 AM
Employees now have on-demand access to professional development through Citizens Success Academy (CSA), which launched October 1.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.