Citizens Celebrates 25th Anniversary of National Safety Month

By Mandy Saucerman on 6/7/21 1:50 PM
This June marks the 25th anniversary of National Safety Month. Due to the pandemic, instead of hosting our traditional Safety Day event, the Health, Safety, and Security department is sending employees weekly messages this month that highlight how safety impacts our four strategic pillars – customer satisfaction, employee engagement, financial integrity, and performance excellence.
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Ron Sanders Named First Quarter Customer Champion

By Mandy Saucerman on 6/7/21 1:49 PM
At the May Leadership Forum meeting, Ron Sanders, Wastewater Field Operations Supervisor, was named the first quarter Customer Champion for going above and beyond to help a customer solve a problem.
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One Company, One Culture: Significant Water Infrastructure Projects Require Teamwork

By Daniel Considine and Mandy Saucerman on 6/7/21 1:48 PM
Demonstrating One Company, One Culture, Water Operations and Capital Programs & Engineering employees have recently worked together to complete two significant repairs to water infrastructure.
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Citizens for Good: Summer Reading Program Encourages Discovery

By Mandy Saucerman on 6/7/21 1:48 PM
Citizens Energy Group is sponsoring the Indianapolis Public Library’s 2021 summer reading program, which takes place through the end of July.
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Citizens for Good: Citizens Sponsors Earth Day Indiana Festival

By Mandy Saucerman on 6/7/21 1:47 PM
Citizens Energy Group was the Youth Activity Center presenting sponsor at the Earth Day Indiana Festival, held Saturday, June 5 at Garfield Park.
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Eric Sutton Named Firefighter of the Year

By Mandy Saucerman on 6/7/21 1:44 PM
Citizens Energy Group has been the title sponsor of the annual Fire, Police & Deputy Sheriff’s Awards since 2012. Due to the coronavirus pandemic, in lieu of a large gathering honoring personnel from all three departments, each department held its own smaller awards ceremony in 2020 and 2021.
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Citizens Partners with Fire Department for Hydrant Project, Supports Burn Survivors

By Mandy Saucerman on 6/7/21 1:44 PM
Citizens Energy Group teamed up with the Indianapolis Fire Department’s (IFD) recruit firefighters on Saturday, May 15 to clean and repaint 300 Citizens-owned hydrants.
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Citizens is Hiring Part-Time Meter Readers

By Human Resources on 6/7/21 1:43 PM
Know someone looking for part-time employment? Citizens is hiring meter readers!
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QUALITY CORNER: Certifications and Trust-Wide Continuous Improvement Progress

By Susan Harris on 6/7/21 1:42 PM
Several employees have recently completed projects and earned Yellow Belt, Advanced Yellow Belt, and Green Belt certifications. Check out our collective continuous improvement progress for Fiscal Year 2021.
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Reminder: Submit Graduate Info by June 30

By Mandy Saucerman on 6/7/21 1:41 PM
Each summer, Citizens Energy Group recognizes employees and their family members who graduate from high school, college, or other secondary education programs.
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Employees Begin Transition Back to Work Locations in July

By Daniel Considine on 6/7/21 1:41 PM
Many employees working remotely will begin returning to their regular work locations starting on July 6 as a pilot Flexible Work Program is implemented across the company.
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Citizens Receives Corporate Partner Award from Habitat for Humanity

By Mandy Saucerman on 6/7/21 1:40 PM
Citizens Energy Group recently received the 2020 Legacy Corporate Partner Award from Greater Indy Habitat for Humanity.
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HEALTHY CITIZENS: Challenge Winners and April Champion

By Melissa Hehmann, RDN, CDE on 6/7/21 1:40 PM
Several employees participated in the most recent wellness challenge aimed at slashing the amount of sugar in our diets. Also, find out who was named the April Wellness Champion.
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DigIndy Art Project to Add Mural to Pump Station

By Mandy Saucerman on 6/7/21 1:39 PM
Citizens Energy Group’s DigIndy Art Project is back for its fourth year! We’re teaming up again with Big Car Collaborative, this time to paint a mural on Citizens’ pump station located at 3750 West Washington Street in Indianapolis.
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ENERGY EFFICIENCY: Tips for Sealing Air Leaks

By Brett McClellan on 6/7/21 1:39 PM
Reducing the amount of air that leaks in and out of your home is a cost-effective way to cut heating and cooling costs, improve durability of HVAC equipment, increase comfort, and create a healthier indoor environment. Here are a few tips to get started:
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New Employees, Service Awards, In Memoriam (June 2021)

By Mandy Saucerman on 6/7/21 1:38 PM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.
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Robotics Process Saving Employees Nearly 700 Hours in Data Entry

By Mandy Saucerman on 4/22/21 11:41 AM
Employees at the Belmont warehouse are seeing significant improvements after implementing four robotics process automations (RPAs) between August 2020 and February 2021.
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Reminder: Internal Communications Survey Open Until May 7

By Mandy Saucerman on 4/22/21 11:39 AM
The Internal Communications Effectiveness Survey was designed to assess and enhance our employee communication at Citizens Energy Group. The Employee Communications Team conducts the survey every other year.
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ENERGY EFFICIENCY TIPS: Upgrading Window Frames

By Brett McClellan on 4/22/21 11:38 AM
Improving the thermal resistance of the frame can contribute to a window's overall energy efficiency, particularly its U-factor, which measures how well the window insulates. In general, the range for windows is from 0.20 to 1.20. The lower the U-factor, the better the window insulates. There are advantages and disadvantages to all types of frame materials, but vinyl, wood, fiberglass, and some composite materials provide greater thermal resistance than metal.
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New Telematics System to Improve Vehicle-Maintenance Program

By Mandy Saucerman on 4/22/21 11:37 AM
A new telecommunication system was activated in all Citizens-owned vehicles at the beginning of 2021. The project is expected to improve the company’s fleet-maintenance program.
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SAFETY TIPS: Check Shoe Integrity to Reduce Slips, Trips, and Falls

By Doug Buffington on 4/22/21 11:36 AM
The feet are like your body’s foundation. Poor footwear can lead to discomfort and fatigue in the foot, ankle, knee, hip, and back as well as possible injuries. Checking the integrity of your shoes daily can help determine the need for new or different footwear and may alert you to underlying medical conditions. Use the information below as a checklist.
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Citizens for Good: The STEM Connection Pivots Learning During Pandemic

By Mandy Saucerman on 4/22/21 11:35 AM
Financial support from Citizens Energy Group helped a local non-profit provide educational resources for youth in 2020. Through Citizens’ support, The STEM Connection was able to pivot its traditional in-person learning to offer two new programs: STEM Quick Wins and STEM Family Kits.
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April is National Volunteer Month: Celebrating 2020 Community Volunteerism

By Mandy Saucerman on 4/22/21 11:35 AM
Although many volunteer events were canceled in 2020 due to the pandemic, Citizens Energy Group would like to recognize our employees for continuing to support the community.
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Citizens Announces Flex Work Pilot Program

By Daniel Considine on 4/22/21 11:34 AM
President & CEO Jeffrey Harrison has announced a new Flex Work pilot program designed to help Citizens achieve its strategic goal of becoming an employer of choice in Central Indiana.
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10 Thousand Trees Initiative Reaches Halfway Point

By Mandy Saucerman on 4/22/21 11:33 AM
On Saturday, March 6, the 5,000th tree in Citizens Energy Group’s 10 Thousand Trees initiative was planted at Haughville Park on the city’s west side.
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Submit Graduate Info by June 30

By Mandy Saucerman on 4/22/21 11:32 AM
Each summer, Citizens Energy Group recognizes employees and their family members who graduate from high school or college.
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QUALITY CORNER: CLASS Projects and NEXT Updates

By Susan Harris on 4/22/21 11:31 AM
Several employees have been involved in recent continuous improvement and innovation projects. Read more about their accomplishments!
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More Than 20 Employees Recognized with Hurty Awards

By Mandy Saucerman on 4/22/21 11:30 AM
At the March Leadership Forum, Jeff Willman, Vice President, Water Operations, announced the 2021 Hurty Award recipients.
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Q&A: Meet Susan Harris, Director Quality Systems

By Mandy Saucerman on 4/22/21 11:27 AM
Susan Harris came to Citizens about four years ago after several years of working in the environmental, health, and safety fields improving programs and processes, most recently at Roche Diagnostics. She holds degrees in civil and environmental engineering. Below, she shares more about how she sees Citizens’ continuous improvement programs helping us achieve One Company, One Culture.
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PERL: Underground Weather Forecast: 0% Chance of Stink

By John O’Malley, Purdue University on 4/22/21 11:26 AM
Originally published on the Purdue University Polytechnic Institute website
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.