New Employees, Service Awards, In Memoriam (Oct/Nov 2021)

By Mandy Saucerman on 10/20/21 1:53 PM
In this issue, we're celebrating several service anniversaries and new hires and mourning the loss of three retirees.
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Congratulations, 2021 Quarter Century Club Inductees!

By Mandy Saucerman on 9/14/21 10:50 AM
Several employees are celebrating 25 years of service to our customers and community this year. Learn more about the newest members of the Quarter Century Club.
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New Performance Management System to Launch October 1

By Mandy Saucerman on 9/14/21 10:48 AM
Beginning October 1, all non-bargaining employees will have access to our new performance management system, which will be part of Citizens Success Academy (CSA).
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QUALITY CORNER: New After-Action Review Resource and Recent Certifications

By Susan Harris on 9/14/21 10:47 AM
Learn more about a new After-Action Review resource, our Trust-wide metrics, and recent belt certifications.
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Q&A: Meet Don Callahan, Meter Reader

By Mandy Saucerman on 9/14/21 10:47 AM
Don Callahan has read utility meters for over a quarter century. He enjoys working outside and the change of scenery his job provides. An added bonus: getting his daily steps in! Learn more about Don and his position below.
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Citizens Earns Several Awards

By Mandy Saucerman on 9/14/21 10:45 AM
In this issue, we're celebrating several employees and projects that recently have earned national and statewide awards.
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Nominate Coworkers for a Jefferson Award

By Mandy Saucerman on 9/14/21 10:41 AM
If you know a coworker or retiree who is making a difference through volunteerism, consider nominating him or her for a Jefferson Award.
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Summer Celebration: Company Picnic Held August 29

By Mandy Saucerman on 9/14/21 10:40 AM
Many employees and their families enjoyed a picnic and baseball game at Victory Field on Sunday, August 29.
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ENERGY EFFICIENCY: Understanding Home Ventilation

By Brett McClellan on 9/14/21 10:39 AM
Ventilation for cooling is the least expensive and most energy-efficient way to cool buildings, but it works best when combined with techniques to avoid heat buildup in your home. There are three basic ventilation strategies: natural ventilation, spot ventilation, and whole-house ventilation.
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Citizens at Colts Camp

By Mandy Saucerman on 9/14/21 10:38 AM
Citizens Energy Group’s H2O to Go water distribution vehicle provided cold water to hundreds of attendees at Colts Training Camp in late July and throughout August.
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SAFETY TIPS: September is National Preparedness Month

By Doug Buffington on 9/14/21 10:38 AM
National Preparedness Month is an observance each September to raise awareness about the importance of preparing for disasters and emergencies that could happen at any time. The 2021 theme is “Prepare to Protect: Preparing for disasters is protecting everyone you love.” This year’s campaign is focused on four aspects of preparedness:
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HEALTHY CITIZENS: Heart Walk and Wellness Champion

By Melissa Hehmann, RDN, CDE on 9/14/21 10:37 AM
It's not too late to join Citizens' team for the Indianapolis Heart Walk! Learn more about the importance of this event, and find out who was named the most recent Wellness Champion and get one of her favorite recipes!
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New Employees, Service Awards, In Memoriam (Sept 2021)

By Mandy Saucerman on 9/14/21 10:36 AM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of five members of the Citizens family.
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Department Spotlight: Shared Field Services

By Mandy Saucerman on 7/29/21 9:46 AM
In this issue we’re highlighting the Shared Field Services department at Citizens Energy Group. Under the leadership of Curtis Popp, Vice President of Customer Operations, and Director Melissa Lawson, Shared Field Services is composed of Customer Field Services, Meter Services, and Dispatch.
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Q&A: Meet Vicky Anderson, Warehouse Supervisor

By Mandy Saucerman on 7/29/21 9:36 AM
Celebrating 50 Years of Service - Over the past five decades, Vicky Anderson has seen a lot of change! In this month’s Q&A, she reflects on her career in the utility industry and shares more about her position as Warehouse Supervisor, which she has held since 2002.
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Citizens for Good: New Portal for Employee Volunteering

By Mandy Saucerman on 7/29/21 9:35 AM
A new site on iTrust has been launched to manage volunteerism at Citizens Energy Group.
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Celebrating Our 2021 Graduates

By Mandy Saucerman on 7/29/21 9:35 AM
Citizens Energy Group congratulates all the employees and their family members who graduated this year!
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SAFETY TIPS: Reminders for Outdoor Summer Fun

By Doug Buffington on 7/29/21 9:34 AM
As you enjoy outdoor activities such as swimming and camping this summer, remember to be prepared and keep safety in mind.
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QUALITY CORNER: Help Us Meet Our Annual Target

By Susan Harris on 7/29/21 9:34 AM
Check out our fiscal year 2021 progress and learn how you can help Citizens meet its annual target for continuous improvement participation.
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Stahley Named to 40 Under 40 List

By Mandy Saucerman on 7/29/21 9:33 AM
The Indianapolis Business Journal has named Shannon Stahley, Senior Manager, Corporate Affairs, to its 40 Under 40 list for 2021.
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Tucker Named Second Quarter Customer Champion

By Mandy Saucerman on 7/29/21 9:33 AM
At the July Leadership Forum, Utility Service Specialist Jay Tucker was named the second quarter Customer Champion for going above and beyond during an emergency.
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Diversity and Inclusion Update

By Mandy Saucerman on 7/29/21 9:32 AM
The Diversity and Inclusion Team has launched several initiatives this year to continue its mission of fostering a diverse and inclusive culture for all Citizens employees. The team strives to keep employees updated on its work because diversity is a core value at Citizens, and we believe creating a diverse and inclusive workplace ultimately leads to better customer service and a competitive advantage for the Trust.
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An Update on Corporate Events

By Mandy Saucerman on 7/29/21 9:31 AM
Citizens Energy Group recognizes employee events are a key driver of employee satisfaction and serve as a great opportunity to celebrate as a team. As with nearly everything else in 2020, the pandemic impacted our employee events. Some were cancelled. Some were modified.
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Results of 2021 Internal Communications Survey

By Mandy Saucerman on 7/29/21 9:30 AM
The Employee Communications Team would like to thank the employees who completed the Internal Communications Effectiveness survey earlier this spring. The team is pleased to provide a summary of the results.
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ENERGY EFFICIENCY:  Reduce Hot Water Use for Energy Savings

By Brett McClellan on 7/29/21 9:28 AM
Water heating is the second largest energy expense in your home after heating and cooling. Read the tips below to conserve hot water and reduce your energy bills.
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‘United Ways of Caring Week’ Planned for End of August

By Mandy Saucerman on 7/29/21 9:27 AM
Our annual United Way employee giving campaign will be held August 23-27. The 2021 campaign will be promoted as “United Ways of Caring Week.” Citizens' Fundraising Team plans to implement a few activities to encourage caring beyond giving financially, such as poverty simulations and opportunities to sign up for United Way volunteer programs.
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Citizens Recognized as United Way Top Community Investor

By Mandy Saucerman on 7/29/21 9:27 AM
Citizens Energy Group was one of 15 companies recently recognized as a top community investor by United Way of Central Indiana.
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One Company, One Culture Tip: Citizens Branded Materials Available

By Mandy Saucerman on 7/29/21 9:25 AM
There are a variety of Citizens branded templates for use in the Employee Brand Center located on iTrust. Whether you need a Powerpoint, a memo, or even a fax cover sheet, you can find and download it there!
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New Employees, Service Awards, In Memoriam (Jul/Aug 2021)

By Mandy Saucerman on 7/29/21 9:22 AM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.
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Q&A: Meet Lance Miner, Safety Specialist

By Mandy Saucerman on 6/7/21 1:54 PM
In celebration of National Safety Month, we're highlighting Safety Specialist Lance Miner. After applying lockout/tagout* safety procedures for 15 years while working for the Thermal utility, safety became extremely important to Lance. He was thrilled when he was given the opportunity to join the Safety department in September 2018 as a Safety Specialist. Learn more about him below.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.