Submit Volunteer Hours by January 15

By Mandy Saucerman on 12/13/21 9:03 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time and effort they invest in the local community. Volunteers must meet certain requirements by January 15 to be eligible for a volunteer gift and/or a grant for a non-profit for which they volunteer. 
Read More
0 Comments Click here to read/write comments

Dependent Audit to be Conducted in January

By Mandy Saucerman on 12/13/21 9:03 PM
Healthcare costs continue to rise for both employers and their employees. One factor contributing to the increase is the cost of covering dependents who are not eligible for plan benefits. As part of our ongoing efforts to control these costs and to keep our enrollment records up to date, Citizens has contracted with BMI Audit Services (BMI) to perform relationship dependent verification for those enrolled in our medical, dental, and vision insurance programs.
Read More
0 Comments Click here to read/write comments

Harrison Named Business Leader of the Year by Indiana Chamber

By Mandy Saucerman on 12/13/21 9:02 PM
President & CEO Jeffrey Harrison was named the 2021 Ogletree Deakins Business Leader of the Year at the Indiana Chamber’s annual awards dinner on November 9.
Read More
0 Comments Click here to read/write comments

Best Places to Work Survey Coming in January

By Mandy Saucerman on 12/13/21 9:02 PM
The goal aligned with our employee engagement strategic pillar is to become an employer of choice in Indiana.
Read More
0 Comments Click here to read/write comments

QUALITY CORNER: Several Earn CLASS Certifications, Complete Innovation Projects

By Susan Harris on 12/13/21 9:01 PM
Employees across the Trust have recently early Yellow Belts and completed innovation projects.
Read More
0 Comments Click here to read/write comments

SAFETY TIPS: Stay Safe While Out and About This Winter

By Doug Buffington on 12/13/21 9:00 PM
While we cannot avoid winter conditions entirely, we can make an effort to minimize risks and avoid injuries by practicing the following safety guidelines from the National Safety Council.
Read More
0 Comments Click here to read/write comments

New Performance Management System Welcomed by Employees

By Mandy Saucerman on 12/13/21 8:56 PM
Perhaps the most welcome strategic initiative in recent history, CSA Performance launched on October 1 and is being used by non-bargaining employees to manage performance for calendar year 2022.
Read More
0 Comments Click here to read/write comments

Paul Riggins Giving Tree Program Supporting Gleaners Food Bank

By Mandy Saucerman on 12/13/21 8:55 PM
The Paul Riggins Giving Tree Program is supporting Gleaners Food Bank again this year. Citizens’ Fundraising Team, which organizes the program each year, is challenging employees to raise $3,500 by December 31 through a virtual food drive.
Read More
0 Comments Click here to read/write comments

ENERGY EFFICIENCY TIP: Take Whole-House Approach to Save Energy This Winter

By Brett McClellan on 12/13/21 8:55 PM
No matter what kind of heating system you have in your home, you can save money and increase your comfort by properly maintaining and upgrading your equipment. But remember, an energy efficient furnace alone will not have as big of an impact on your energy bills as using the whole-house approach. By combining proper equipment maintenance and upgrades with recommended insulation, air sealing, and thermostat settings, you can save about 30 percent on your energy bill while reducing environmental emissions. Here are a few tips:
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (Dec 2021)

By Mandy Saucerman on 12/13/21 8:54 PM
In this issue, we're recognizing several service anniversaries, introducing new employees, and mourning the loss of a member of the Citizens family.
Read More
0 Comments Click here to read/write comments

Department Spotlight: Billing and Customer Service

By Mandy Saucerman on 10/20/21 2:07 PM
Each October, we celebrate Customer Service Week as a way to recognize our employees’ dedication to supporting our customers. To highlight the important work these employees do each day, our department spotlight this month is Billing and Customer Service. Under the leadership of Curtis Popp, Vice President of Customer Operations, and Director Jeff Ford, Customer and Billing Services includes the Contact Center, Billing and Receivables Management, Performance Assurance, and User Experience.
Read More
0 Comments Click here to read/write comments

State of the Trust: A Playbook for One Company, One Culture

By Jeffrey A. Harrison on 10/20/21 2:06 PM
In this letter to all employees, President & CEO Jeffrey Harrison recaps his State of the Trust address, sharing progress we've made and behaviors we must demonstrate to fully achieve One Company, One Culture.
Read More
0 Comments Click here to read/write comments

Q&A: Meet Craig Jackson, Senior Vice President, Special Projects

By Mandy Saucerman on 10/20/21 2:04 PM
Craig Jackson joined Citizens Energy Group in mid-September as Senior Vice President, Special Projects. He will assume the Chief Financial Officer position upon John Brehm’s retirement at the end of March 2022. Learn more about our newest senior leader in this month’s Q&A.
Read More
0 Comments Click here to read/write comments

Citizens for Good: Recent Volunteer Events Clean Up Waterways

By Mandy Saucerman on 10/20/21 2:04 PM
Citizens Energy Group joined the City of Fishers and other environmental stewardship groups for a Corporate Action Day focused on the betterment of the natural environment around Geist Reservoir. The annual Geist Cleanup was held on Friday, September 17 and was a great success with approximately 80 volunteers in total, including nearly 20 Citizens Energy Group employees. Citizens volunteers alone collected approximately 175 pounds of debris along the Fall Creek Road causeway and adjacent areas.
Read More
0 Comments Click here to read/write comments

ENERGY EFFICIENCY: Consider a Smart Thermostat

By Brett McClellan on 10/20/21 2:04 PM
A smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings in your home for optimal performance and energy efficiency. Smart thermostats allow you to control your home’s heating and cooling remotely through your smartphone.
Read More
0 Comments Click here to read/write comments

United Way Giving Campaign Results

By Mandy Saucerman on 10/20/21 2:01 PM
Citizens' Fundraising Team appreciates the involvement of our coworkers in the 2021 United Way giving campaign. We are proud of the positive impact we were able to make on our community through our fundraising efforts this year. Check out the comparison of our 2020 and 2021 campaigns.
Read More
0 Comments Click here to read/write comments

Citizens Reservoir Wins Three Monumental Awards

By Mandy Saucerman on 10/20/21 2:01 PM
Citizens Reservoir was recognized at the Indy Chamber of Commerce Monumental Awards Ceremony on September 29. The annual event highlights the built environment in the nine-county Indianapolis region and celebrates projects that improve the overall quality of life and attract talented individuals to the area.
Read More
0 Comments Click here to read/write comments

Festival of Trees Coming Soon to Indiana History Center

By Mandy Saucerman on 10/20/21 2:00 PM
For the third consecutive holiday season, Citizens Energy Group is a sponsor of the Festival of Trees at the Eugene and Marilyn Glick Indiana History Center. The event features numerous trees, elaborately decorated by individuals, families, and organizations across the state.
Read More
0 Comments Click here to read/write comments

Citizens Assists Natural Gas Utility After Hurricane Ida

By Ben Warren on 10/20/21 2:00 PM
Citizens participates in the American Gas Association’s (AGA) Mutual Aid program, whereby gas utilities may be called upon to assist other natural gas operators during emergency or catastrophic events. Most recently, Hurricane Ida caused damage to the natural gas infrastructure of Public Service Electric & Gas Company (PSEG) in New Jersey.
Read More
0 Comments Click here to read/write comments

Miller, Gattone Participate in Cybersecurity Exercise with National Guard

By Mandy Saucerman on 10/20/21 1:59 PM
Two Citizens IT Security employees participated in an emergency response exercise hosted by the Indiana National Guard on Saturday, August 14.
Read More
0 Comments Click here to read/write comments

Benefits Open Enrollment is November 1-12

By Mandy Saucerman on 10/20/21 1:59 PM
From November 1-12, employees will be able to enroll in new medical, dental, and vision plans; make changes to existing plans; and update beneficiaries and emergency contacts via the BSwift portal.
Read More
0 Comments Click here to read/write comments

Hispanic Heritage Month: DigIndy Art Project and D&I Initiatives

By Mandy Saucerman on 10/20/21 1:58 PM
Find out more about how this year's art project celebrated both cleaner waterways and culture. In this article, you'll also learn more about the Diversity & Inclusion team's recognition of Hispanic Heritage Month, its recent community project, and upcoming events for employees.
Read More
0 Comments Click here to read/write comments

QUALITY CORNER: FY21 Levels of Quality and Recent CLASS Certifications

By Susan Harris on 10/20/21 1:58 PM
Several areas earned six stars during fiscal year 2021! Learn more about recent continuous improvement accomplishments among Citizens employees.
Read More
0 Comments Click here to read/write comments

HEALTHY CITIZENS: Kickball Tournament and Wellness Champions

By Melissa Hehmann, RDN, CDE on 10/20/21 1:56 PM
Learn more about a kickball tournament that Citizens employees participated in and find out who the Wellness Champions were for August and September.
Read More
0 Comments Click here to read/write comments

PERL Collaborating with IU on Green Infrastructure Projects

By Laura O'Brien on 10/20/21 1:55 PM
Citizens Energy Group’s Partnership for Excellence in Research and Learning (PERL) program is collaborating with Indiana University on projects focused on urban resilience and watershed modeling.
Read More
0 Comments Click here to read/write comments

Citizens Sponsors Day Camp at STEM Connection

By Mandy Saucerman on 10/20/21 1:55 PM
Citizens Energy Group sponsored a day at the STEM Connection’s “Our Wonderful World” camp in late September.
Read More
0 Comments Click here to read/write comments

Nominate Coworkers for a Jefferson Award

By Mandy Saucerman on 10/20/21 1:54 PM
If you know a coworker or retiree who is making a difference through volunteerism, consider nominating him or her for a Jefferson Award.
Read More
0 Comments Click here to read/write comments

DigIndy Named Tunnel Achievement Award Winner

By Mandy Saucerman on 10/20/21 1:54 PM
The DigIndy Tunnel System was named the winner of the 2021 Tunnel Achievement Award for Project Excellence by Tunnel Business Magazine.
Read More
0 Comments Click here to read/write comments

SAFETY TIPS: Five Keys to Crash Prevention

By Doug Buffington on 10/20/21 1:54 PM
Each year, more than 800 people lose their lives on Hoosier roadways. Most of those crashes were caused by driver errors such as impaired driving, speeding, aggressive driving, or distracted driving. The good news is that as a driver, you hold the key to crash prevention.  
Read More
0 Comments Click here to read/write comments

Two Hiring Events Held in September

By Misty Douglas on 10/20/21 1:53 PM
Citizens hosted its first ever hiring events last month, focusing on the recruitment of part-time meter readers and customer support associates. Citizens held two onsite events at the Corporate Office on Wednesday, September 9 and Saturday, September 11. Candidates were interviewed, offered positions, and completed preemployment testing onsite to expedite the hiring process. We had 163 participants attend the events and extended offers to 123 candidates.
Read More
0 Comments Click here to read/write comments

Current Articles

Recent Issues

see all
PDF Archives

Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.