Citizens Receives Corporate Partner Award from Habitat for Humanity

By Mandy Saucerman on 6/7/21 1:40 PM
Citizens Energy Group recently received the 2020 Legacy Corporate Partner Award from Greater Indy Habitat for Humanity.
Read More
0 Comments Click here to read/write comments

DigIndy Art Project to Add Mural to Pump Station

By Mandy Saucerman on 6/7/21 1:39 PM
Citizens Energy Group’s DigIndy Art Project is back for its fourth year! We’re teaming up again with Big Car Collaborative, this time to paint a mural on Citizens’ pump station located at 3750 West Washington Street in Indianapolis.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (June 2021)

By Mandy Saucerman on 6/7/21 1:38 PM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.
Read More
0 Comments Click here to read/write comments

Robotics Process Saving Employees Nearly 700 Hours in Data Entry

By Mandy Saucerman on 4/22/21 11:41 AM
Employees at the Belmont warehouse are seeing significant improvements after implementing four robotics process automations (RPAs) between August 2020 and February 2021.
Read More
0 Comments Click here to read/write comments

Reminder: Internal Communications Survey Open Until May 7

By Mandy Saucerman on 4/22/21 11:39 AM
The Internal Communications Effectiveness Survey was designed to assess and enhance our employee communication at Citizens Energy Group. The Employee Communications Team conducts the survey every other year.
Read More
0 Comments Click here to read/write comments

New Telematics System to Improve Vehicle-Maintenance Program

By Mandy Saucerman on 4/22/21 11:37 AM
A new telecommunication system was activated in all Citizens-owned vehicles at the beginning of 2021. The project is expected to improve the company’s fleet-maintenance program.
Read More
0 Comments Click here to read/write comments

Citizens for Good: The STEM Connection Pivots Learning During Pandemic

By Mandy Saucerman on 4/22/21 11:35 AM
Financial support from Citizens Energy Group helped a local non-profit provide educational resources for youth in 2020. Through Citizens’ support, The STEM Connection was able to pivot its traditional in-person learning to offer two new programs: STEM Quick Wins and STEM Family Kits.
Read More
0 Comments Click here to read/write comments

April is National Volunteer Month: Celebrating 2020 Community Volunteerism

By Mandy Saucerman on 4/22/21 11:35 AM
Although many volunteer events were canceled in 2020 due to the pandemic, Citizens Energy Group would like to recognize our employees for continuing to support the community.
Read More
0 Comments Click here to read/write comments

10 Thousand Trees Initiative Reaches Halfway Point

By Mandy Saucerman on 4/22/21 11:33 AM
On Saturday, March 6, the 5,000th tree in Citizens Energy Group’s 10 Thousand Trees initiative was planted at Haughville Park on the city’s west side.
Read More
0 Comments Click here to read/write comments

Submit Graduate Info by June 30

By Mandy Saucerman on 4/22/21 11:32 AM
Each summer, Citizens Energy Group recognizes employees and their family members who graduate from high school or college.
Read More
0 Comments Click here to read/write comments

More Than 20 Employees Recognized with Hurty Awards

By Mandy Saucerman on 4/22/21 11:30 AM
At the March Leadership Forum, Jeff Willman, Vice President, Water Operations, announced the 2021 Hurty Award recipients.
Read More
0 Comments Click here to read/write comments

Q&A: Meet Susan Harris, Director Quality Systems

By Mandy Saucerman on 4/22/21 11:27 AM
Susan Harris came to Citizens about four years ago after several years of working in the environmental, health, and safety fields improving programs and processes, most recently at Roche Diagnostics. She holds degrees in civil and environmental engineering. Below, she shares more about how she sees Citizens’ continuous improvement programs helping us achieve One Company, One Culture.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (April/May 2021)

By Mandy Saucerman on 4/22/21 11:16 AM
In this issue, we welcome several new employees, celebrate many who have reached service milestones, and mourn the loss of two retirees.
Read More
0 Comments Click here to read/write comments

Hanging Up Their Hats: Honoring Our 2020 Retirees

By Mandy Saucerman on 3/10/21 10:45 AM
Nineteen individuals retired from Citizens Energy Group in 2020. We regret that we were not able to celebrate their retirements in person due to the pandemic. In lieu of a celebration, we are recognizing them and their service to the Trust in this special section of Engauge. Congratulations and thank you for your commitment to delivering operational excellence and outstanding customer service during your career at Citizens. We wish you all the best in your retirement!
Read More
0 Comments Click here to read/write comments

Local Coffee Shop Donates to Warm Heart Warm Home

By Mandy Saucerman on 3/10/21 10:44 AM
Throughout the month of January, Calvin Fletcher’s Coffee Company raised funds for the Warm Heart Warm Home Foundation™.
Read More
0 Comments Click here to read/write comments

Citizens for Good: Citizens Sponsors 'Community Healing' Virtual Event

By Mandy Saucerman on 3/10/21 10:44 AM
Citizens Energy Group was the presenting sponsor of the 10th Annual Neighbor Power Indy event, which took place March 4-6.
Read More
0 Comments Click here to read/write comments

Citizens Recognized by Mid-States MSDC for Spend with Black Businesses

By Mandy Saucerman on 3/10/21 10:43 AM
Citizens Energy Group was one of 39 Central Indiana organizations recognized in mid-February by the Mid-States Minority Supplier Development Council (Mid-States MSDC) for collectively spending more than $650 million with Black-owned businesses in 2020.
Read More
0 Comments Click here to read/write comments

Q&A: Meet Mark Jacob, Vice President, Capital Programs & Engineering/Quality Systems

By Mandy Saucerman on 3/10/21 10:42 AM
In this month’s Q&A, learn more about Mark Jacob, who has served in his current role as Vice President, Capital Programs & Engineering/Quality Systems for eight years. He began his career at Citizens in August 2011, when Citizens acquired the water and wastewater utilities from the City of Indianapolis.
Read More
0 Comments Click here to read/write comments

Celebrating Women's History Month at Citizens

By Mandy Saucerman on 3/10/21 10:42 AM
To celebrate Women’s History Month, we are featuring a couple employees who have made history at Citizens Energy Group.
Read More
0 Comments Click here to read/write comments

Citizens Energy Group’s 2020 Annual Report Available Online

By Mandy Saucerman on 3/10/21 8:08 AM
Citizens Energy Group’s 2020 Annual Report is available on citizensenergygroup.com. The Annual Report is an account of our commitment to operate with unparalleled excellence and integrity as we build and renew our businesses to remain competitive, add value, and create the greatest long-term benefit for our customers and communities.
Read More
0 Comments Click here to read/write comments

Visit the Company Store for Citizens-Branded Items

By Mandy Saucerman on 3/10/21 8:08 AM
Citizens Energy Group’s company store offers a variety of items with the company logo, including hats, shirts, and drinkware.
Read More
0 Comments Click here to read/write comments

Harrison Featured in Multiplying Good Blog Series

By Mandy Saucerman on 3/10/21 8:07 AM
Citizens Energy Group is a long-time partner of Multiplying Good (formerly known as the Jefferson Awards Foundation). Citizens’ President & CEO Jeffrey Harrison serves on the Multiplying Good Indiana Board of Directors. He participated in Multiplying Good’s blog series entitled “Exploring the Role of Service in the Black Community.” Below is an excerpt from the interview. You can read the full interview at https://www.multiplyinggood.org/blog.
Read More
0 Comments Click here to read/write comments

Newell Named 2020 Annual Customer Champion

By Mandy Saucerman on 3/10/21 8:05 AM
Rich Newell, Construction Specialist V, was recognized as the 2020 annual Customer Champion Award winner at the January Leadership Forum. He was chosen from among all the other 2020 quarterly winners because of his efforts to go above and beyond and to demonstrate best practices of owning the customer experience.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (March 2021)

By Mandy Saucerman on 3/10/21 8:04 AM
In this issue, we welcome several new employees, recognize those who have reached service milestones, and mourn the loss of five Citizens retirees.
Read More
0 Comments Click here to read/write comments

Introducing ‘The Pipeline': A Resource Hub for Career Development

By Mandy Saucerman on 1/27/21 2:48 PM
Employees now have a new resource for career development at Citizens Energy Group. “The Pipeline,” a page on iTrust, was developed by a team of employees as a result of the strategic planning process during fiscal year 2019 to support the overall goal of the employee engagement pillar: Become an employer of choice in the State of Indiana. The site can be found from the Employee Resources tab on the home page.
Read More
0 Comments Click here to read/write comments

Virtual Tour Series in Development

By Mandy Saucerman on 1/27/21 2:43 PM
Several videos are being created to provide virtual tours of various Citizens facilities and processes for employees and customers. This initiative was launched as a result of the strategic planning process during fiscal year 2020. The objectives of the project are to educate our customers and stakeholders on the processes associated with our utility services, and to ultimately increase customer satisfaction and reduce negative perceptions. The videos also will serve as a great tool to engage employees and increase their awareness of the services we provide.
Read More
0 Comments Click here to read/write comments

Citizens for Good: Virtual Food Drive Provides More Than 16,000 Meals

By Mandy Saucerman on 1/26/21 11:40 AM
Due to the pandemic, Citizens went back to the roots of the Paul Riggins Giving Tree Program this past holiday season, encouraging employees to make financial donations instead of purchasing gifts for local families.
Read More
0 Comments Click here to read/write comments

United Way Campaign: 2020 Giving Exceeds Prior Year

By Mandy Saucerman on 1/26/21 11:39 AM
Citizens’ United Way Team is excited to announce that our employees, retirees, and community partners raised more than $410,000 for the United Way of Central Indiana throughout 2020! Thank you to everyone who participated in the giving campaign during a challenging year.
Read More
0 Comments Click here to read/write comments

Citizens for Good: Continuing to Support Frederick Douglass Park in 2021

By Mandy Saucerman on 1/26/21 11:39 AM
Although Sharing the Dream looked different this year due to the pandemic, Citizens is carrying out a three-year commitment to improving Frederick Douglass Park.
Read More
0 Comments Click here to read/write comments

Download the Teams App on Your Mobile Device

By Mandy Saucerman on 1/26/21 11:38 AM
With the suspension of in-person meetings due to the pandemic, employees have been communicating and collaborating through Microsoft Teams on our computers. Did you know Teams has a mobile app for Apple and Android devices?
Read More
0 Comments Click here to read/write comments

Current Articles

Recent Issues

see all
PDF Archives

Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.