Advertising Campaign Shares Our Commitment to Community

By Mandy Saucerman on 1/26/21 11:38 AM
At Citizens Energy Group, we proudly provide safe and reliable utility services to our customers while continually working to improve our community. We give back by volunteering time and committing resources to important causes. For more than a decade, we have celebrated the legacy of Dr. Martin Luther King, Jr. through our annual Sharing the Dream service project. Through employee volunteering and donations, we’ve been able to refurbish 15 Indy Parks facilities.
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HEALTHY CITIZENS: December Wellness Champion and Challenge Winners

By Mandy Saucerman on 1/26/21 11:38 AM
In this month’s wellness news, find out who was named the December Wellness Champion and our Healthy Holidays Virtual Wellness Challenge winners.
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HELPFUL HINTS FROM HR: Important Reminders for the New Year

By Mandy Saucerman on 1/26/21 11:37 AM
It’s the start of a new year! And that means it’s time to review payroll deductions and make sure you take advantage of what Citizens Energy Group offers you as an employee. Below are several helpful reminders about your benefits. Visit the HR iTrust site for more details on all benefits.
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Q&A: Get to Know Adrianne Bowers, Benefits Analyst

By Mandy Saucerman on 1/26/21 11:37 AM
Adrianne Bowers has been employed at Citizens for almost five years. Her job responsibilities include implementing and managing benefit plans and answering employees’ questions about the company’s benefits.
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Demonstrating One Company, One Culture: Health, Safety, and Security Unifies Work Across Trust

By Mandy Saucerman on 1/26/21 11:36 AM
Citizens Energy Group’s Health, Safety, and Security (HSS) department has completed several projects to unify work across business units. These initiatives are contributing to Citizens’ goal of achieving One Company, One Culture.
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Wooden Completes Women’s Fund Program, Selected for Board

By Mandy Saucerman on 1/26/21 11:35 AM
Lacy Wooden, Human Resources Generalist, recently completed the OPTIONS program through Women’s Fund of Central Indiana.
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Opportunities to Join Cross-Functional Teams

By Mandy Saucerman on 1/26/21 11:34 AM
If you are looking for a way to get involved in Citizens’ effort to build One Company, One Culture, consider joining a cross-functional team.
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Meet the Diversity and Inclusion Team

By Mandy Saucerman on 1/26/21 11:34 AM
The goals of Citizens’ Diversity and Inclusion Team include inspiring a strategic focus on the company’s core value of diversity and guiding the inclusion efforts outlined in the Strategic Plan for Diversity and Inclusion. The team members are champions of our diversity value who strive to create a work environment in which all individuals are respected and valued for their contributions and have the opportunity to achieve their maximum potential.
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Nominate Coworkers for Customer Champion Awards in 2021

By Mandy Saucerman on 1/26/21 11:34 AM
Employees are encouraged to share “wow” stories about coworkers that demonstrate the best practices of closing the loop, making it personal, challenging the process, acting with urgency, identifying unvoiced needs, collaborating, knowing the business, and continuously improving.
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SAFETY TIPS: Burn Prevention

By Mandy Saucerman on 1/26/21 11:33 AM
Burn Awareness Week is observed the first full week of February. Follow these safety tips from the Centers for Disease Control and Prevention to prevent members of your household from sustaining burns.
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Graphics Request Form Available Online

By Mandy Saucerman on 1/26/21 11:31 AM
Need a poster, postcard, brochure, or video? Employees are encouraged to complete the Graphics Request Form any time they need Citizens Energy Group branded materials.
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New Employees, Service Awards, In Memoriam (Jan 2021)

By Mandy Saucerman on 1/26/21 11:28 AM
In this issue, we welcome several new employees, recognize those who have reached service milestones, and mourn the loss of five Citizens retirees.
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Citizens Expands Neighborhood Ambassador Program

By Mandy Saucerman on 12/8/20 1:14 PM
Three Citizens employees are serving as Neighborhood Ambassadors through a program expansion resulting from the strategic planning process during fiscal year 2020.  
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Building Our Understanding of One Company, One Culture

By Mandy Saucerman on 12/8/20 1:13 PM
During the State of the Trust event in early October, President & CEO Jeffrey Harrison shared with employees that deploying a One Company, One Culture action plan is a new strategic initiative beginning in fiscal year 2021. 
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Opportunities to Support Those in Need this Winter

By Mandy Saucerman on 12/8/20 1:13 PM
Looking for a way to give back this holiday season? Consider donating to Citizens' virtual food drive or the Warm Heart Warm Home Foundation™.
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Citizens For Good: Festival of Trees Sponsorship

By Mandy Saucerman on 12/8/20 1:11 PM
For the second consecutive holiday season, Citizens Energy Group is a sponsor of the Festival of Trees at the Eugene and Marilyn Glick Indiana History Center. 
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Customer Champion Award Nominations Due December 31

By Mandy Saucerman on 12/8/20 1:11 PM
The final nomination deadline for Customer Champion Awards in 2020 is December 31!  
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Jefferson Award Winner Will Not be Chosen in 2021

By Mandy Saucerman on 12/8/20 1:10 PM
Citizens Energy Group is proud to partner with Multiplying Good, the nonprofit that organizes the Jefferson Awards, to promote the value of community service.
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Recognizing Employee Volunteerism

By Mandy Saucerman on 12/8/20 1:06 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time and effort they invest in the local community. Volunteers must meet certain requirements by January 15 to be eligible for a volunteer gift and/or a grant for a non-profit for which they volunteer. 
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Celebrating Our Employee Veterans

By Mandy Saucerman on 12/8/20 1:04 PM
As a part of our commitment to Diversity and Inclusion, Citizens Energy Group honors our employee military veterans each year. 
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HEALTHY CITIZENS: Fall Wellness Champions

By Mandy Saucerman on 12/8/20 1:03 PM
Congratulations to our two most recent Wellness Champions! Find out how they have made lifestyle changes in an effort to improve their health.
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HELPFUL HINTS FROM HR: HSA Contributions and ID Protection

By Mandy Saucerman on 12/8/20 1:02 PM
Read below for an important reminder about HSA contributions before the end of the year, and to learn more about a new benefit coming soon.
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Holiday Word Puzzles

By Mandy Saucerman on 12/8/20 1:02 PM
Sadly, due to COVID-19, Citizens Energy Group will not have it's annual Holiday Party. While we will miss celebrating together in person, we hope you will enjoy these fun holiday activities with your family.
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New Employees, Service Awards, In Memoriam (Dec 2020)

By Mandy Saucerman on 12/8/20 12:40 PM
In this issue, we welcome a several new employees, recognize those who have reached service milestones, and mourn the loss of five members of the Citizens family.
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Citizens Receives Mayor's Diversity in Leadership Award

By Mandy Saucerman on 10/21/20 4:18 PM
Citizens Energy Group received the Diversity in Leadership Award from the 2020 Mayor’s Celebration of Diversity. This award celebrates an organization that cultivates an atmosphere of growth, particularly when considering upper-level diversity, as well as actively supports a diverse organizational culture.
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An Update on DigIndy

By Mandy Saucerman on 10/21/20 4:18 PM
Learn about progress on the DigIndy Tunnel System and check out this year's art project.
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By the Numbers: United Way Fundraising 2020

By Mandy Saucerman on 10/21/20 4:17 PM
Thank you to our employees and partner organizations for participating in the 2020 United Way fundraising activities! Below are some facts and figures from our virtual golf outing and employee giving campaign.
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One Company, One Culture in Action

By Mandy Saucerman on 10/21/20 4:17 PM
An enhanced hiring and training program is helping stabilize the Gas Operations, Shared Field Services, and Water Operations bargaining unit workforce.
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Wastewater Plants Recognized by National Association of Clean Water Agencies

By Mandy Saucerman on 10/21/20 4:16 PM
Citizens Energy Group recently received recognition from the National Association of Clean Water Agencies (NACWA) through its Peak Performance Awards Program.
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Harrison Visits Contact Center to Kick Off Customer Service Week

By Mandy Saucerman on 10/21/20 4:15 PM
Customer Service Week is celebrated each year during the first week of October. This year’s theme was “Dream Team,” reflecting the importance of teamwork in providing outstanding service to all customers.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.