Steam System Inspection Leads to Emergency Repair

By Mandy Saucerman on 10/21/20 4:15 PM
A group of Citizens employees recently worked together to quickly address a failing riverbank that had the potential to undermine Citizens’ steam infrastructure.
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Q&A: Two Employees Share Perspective on Maintenance Relief Operator Apprentice Program

By Mandy Saucerman on 10/21/20 4:14 PM
The Maintenance Relief Operator (MRO) Apprentice Program is designed to develop Citizens Energy Group employees for Water Production Department positions that require water treatment licensing and certifications. In the following Q&A, two employees who have completed the program and moved on to other positions share more about their experiences.
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HEALTHY CITIZENS: Wellness Champion and Flu Shots

By Mandy Saucerman on 10/21/20 4:13 PM
Find out who was named the September Wellness Champion and how you can get a flu shot this year.
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HELPFUL HINTS FROM HR: An Update on Benefits

By Mandy Saucerman on 10/21/20 4:13 PM
The Human Resources Department is launching two new tools to share important information with employees and allow for convenient self-service. Open enrollment will again be conducted via the Bswift portal, which was introduced last year. See below for more information.
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Lost Loved Ones (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:12 PM
Citizens Energy Group continues to recognize employees’ loved ones lost due to COVID-19.
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New Employees, Service Awards, In Memoriam (Oct/Nov 2020)

By Mandy Saucerman on 10/21/20 4:11 PM
In this issue, we welcome several new employees, recognize many employees who have reached service milestones, and mourn the loss of three retirees.
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Congratulations, 2020 Quarter Century Club Inductees!

By Mandy Saucerman on 9/3/20 5:06 PM
Sixteen employees are being inducted into the Quarter Century Club this year. Read on to learn what each of them have enjoyed most about their jobs over the past 25 years and how they spend their time outside of work.
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Newell Named Second Quarter Customer Champion

By Mandy Saucerman on 9/3/20 5:00 PM
At the July Leadership Forum, Rich Newell, Construction Specialist V, was named the most recent Customer Champion.
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Volunteer Opportunity: Clean Our Watershed

By Mandy Saucerman on 9/3/20 4:59 PM
Each spring, many Citizens Energy Group employees enjoy participating in the annual White River Clean Up, organized by nonprofit organization Friends of the White River. Due to the pandemic and the cancellation of many in-person events, this volunteer opportunity has been reimagined.
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Two Water Treatment Plants Earn Partnership for Safe Water Awards

By Mandy Saucerman on 9/3/20 4:57 PM
Citizens Energy Group’s White River North and T.W. Moses Water Treatment Plants are the most recent facilities to receive Directors Awards from the Partnership for Safe Water.
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Cooking and Coffee: Two Ways to Support Warm Heart Warm Home

By Mandy Saucerman on 9/3/20 4:56 PM
From October 1, 2019 to July 31, 2020, Citizens Energy Group’s Warm Heart Warm Home (WHWH) Foundation has provided over $525,000 in energy assistance and low-income utility service to more than 12,000 customers, and has been an especially helpful resource throughout the pandemic. The Foundation’s board of directors has set a goal to increase annual contributions to the Foundation to exceed $1 million. Citizens’ WHWH Fundraising Team developed some campaigns for increasing funding. Below are a couple of ways you can support the cause.
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Q&A: Meet the Corporate Sponsorship/Philanthropy Team

By Mandy Saucerman on 9/3/20 4:55 PM
Citizens Energy Group’s Corporate Sponsorship/Philanthropy Team exists to evaluate requests and determine financial contributions to various organizations. In this Q&A with Team Leader Jeff Brown, Director of Brand Development, learn more about how the team functions.
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Citizens Earns Community Investor Award from United Way

By Mandy Saucerman on 9/3/20 4:54 PM
Citizens Energy Group recently received the Top Community Investor award from the United Way of Central Indiana (UWCI). This award is given to dedicated corporate partners and their employees that give over $300,000 in the annual United Way campaign.
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Citizens Supports Local Non-Profit Nine13sports

By Mandy Saucerman on 9/3/20 4:53 PM
This month’s Q&A feature highlights Citizens’ Corporate Sponsorship/Philanthropy Team. Now, learn more about one of the organizations the team recently supported, Nine13sports.
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DigIndy Art Project Continues for Third Year

By Mandy Saucerman on 9/3/20 4:52 PM
The DigIndy Art Project is back for a third year. Citizens Energy Group is partnering with Big Car Collaborative to tell the story of the DigIndy Tunnel System through art. This year, we are transforming a Citizens building at Meridian Street and Westfield Boulevard into a mural as part of our ongoing efforts to educate the public about the transformational benefits DigIndy is providing our community.
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New Employees, Service Awards, In Memoriam (Sept 2020)

By Mandy Saucerman on 9/3/20 4:47 PM
This month, we welcome a few new employees, celebrate several service milestones, and grieve the loss of four retirees.
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Q&A: Meet Richard Wise, Supplier Diversity Program Administrator

By Mandy Saucerman on 7/23/20 3:15 PM
Since 2011, Richard Wise, Supplier Diversity Program Administrator, has advocated for business opportunities for local minority-, women- and veteran-owned enterprises. Read on to learn more about his role and Citizens Energy Group’s Supplier Diversity Program.
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Employees Having 'Real Conversations'

By Mandy Saucerman on 7/23/20 3:14 PM
With racial unrest sweeping our nation, including in our own city, Citizens Energy Group is working to advance our core value of diversity through enhanced communications and training efforts.
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Diversity Training Available for Employees

By Mandy Saucerman on 7/23/20 3:13 PM
Each employee plays a significant role in the success of diversity and inclusion initiatives at Citizens. It is our responsibility to ensure that we are informed and have open dialogue with one another, as we all bring a lifetime of experiences that add value to the organization.  
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Congratulations, 2020 Graduates!

By Mandy Saucerman on 7/23/20 3:11 PM
Citizens Energy Group congratulates all the employees and their family members who graduated this year!
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Employees Honored with One in a Million Award

By Mandy Saucerman on 7/23/20 3:11 PM
Citizens Energy Group employees were recognized last month with a One in a Million Award from Multiplying Good (previously known as the Jefferson Awards Foundation).
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2020 Quarter Century Club Event Canceled

By Mandy Saucerman on 7/23/20 3:10 PM
Due to the coronavirus pandemic, Citizens Energy Group will not host an in-person Quarter Century Club induction ceremony this year. In lieu of an event, we will honor our 2020 inductees in a special section of the September issue of Engauge.
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Lost Loved Ones (edit)

By Mandy Saucerman on 7/23/20 3:08 PM
The June 2020 issue of Engauge included a list of employees’ lost loved ones due to the coronavirus. Evelyn J. Moore was listed as the mother of Tamara White, Customer Support Specialist. Evelyn was also the sister of Linda Randle, Customer Support Associate.
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Citizens Receives Results of 2020 Best Places to Work Survey

By Mandy Saucerman on 7/23/20 3:07 PM
Citizens Energy Group recently participated in the 2020 Best Places to Work survey. Although Citizens did not make the list for Indiana, there was improvement in all categories compared to the results from the survey conducted in 2018. Below is a summary of the survey results.
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Meehan Completes Leadership United Program

By Mandy Saucerman on 7/23/20 3:07 PM
Congratulations to John Meehan, Manager, User Experience, for recently graduating from Leadership United, a program of United Way of Central Indiana.
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Customer Champion Awards: Nominate Coworkers

By Mandy Saucerman on 7/23/20 3:06 PM
Employees are encouraged to share “wow” stories about coworkers that demonstrate the best practices of owning the customer experience:
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United Way Campaign Week to Go Virtual

By Mandy Saucerman on 7/23/20 3:05 PM
Due to the pandemic and restrictions on in-person events, Citizens’ annual United Way employee giving campaign week will look different this year. Instead of hosting activities such as a picnic and carnival, the United Way Team will be providing employees with online opportunities for supporting their favorite non-profit organizations and the Central Indiana community.
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New Employees, Service Awards, In Memoriam (July/August 2020)

By Mandy Saucerman on 7/23/20 3:03 PM
Check out who has recently joined Citizens as a new employees and who has reached service milestones. Included in this month's issue are two "in memoriam" notices.
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Citizens Reservoir to Provide Water Supply for the Future

By Mandy Saucerman on 6/3/20 9:07 AM
Since June 2019, Citizens Energy Group and F.A. Wilhelm Construction have been working together to develop a new water storage reservoir for Central Indiana.
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Thank You, Employees!

By Mandy Saucerman on 6/3/20 9:05 AM
Thank you to all our employees for your tremendous performance during the pandemic! Check out this collage of photos submitted by employees working during this challenging time.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.