Lost Loved Ones

By Mandy Saucerman on 6/3/20 9:03 AM
Citizens Energy Group would like to recognize the lost loved ones of employees due to the coronavirus.
Read More
0 Comments Click here to read/write comments

Cave, Payne Named Customer Champions

By Mandy Saucerman on 6/3/20 9:02 AM
Two employees were named Customer Champion Award winners for the first quarter of 2020. Read more about how Chuck Cave and Anne Payne recently demonstrated the best practices of owning the customer experience.
Read More
0 Comments Click here to read/write comments

Employees Greeted with Encouraging Chalk Art

By Mandy Saucerman on 6/3/20 9:00 AM
The children of Ed Bukovac, Senior Manager, Engineering and Plant Operations, showed their appreciation for Citizens' employees with chalk artwork at the entrance to the White River North Water Treatment Plant.
Read More
0 Comments Click here to read/write comments

Reminder: Send in Graduate Info by June 19

By Mandy Saucerman on 6/3/20 8:59 AM
Although commencement ceremonies may be canceled, we’d still like to recognize your graduates! If you or a member of your family is graduating from high school or college this spring, we would like to recognize you or your loved one in the July/August issue of Engauge.
Read More
0 Comments Click here to read/write comments

Celebrating Safety Month

By Mandy Saucerman on 6/3/20 8:58 AM
While safety has taken on new importance worldwide in the past few months, it has always been a top priority at Citizens Energy Group. To recognize June as National Safety Month, Citizens’ Health and Safety department is providing all employees with an orange tumbler highlighting this year’s motto: “Health & Safety Starts with Me”
Read More
0 Comments Click here to read/write comments

Employees Overcome Challenges from Storm

By Mandy Saucerman on 6/3/20 8:57 AM
A storm in early April caused power outages at several Citizens Westfield and Citizens Water facilities.
Read More
0 Comments Click here to read/write comments

COMMITMENT TO SUSTAINABILITY: Environmental Stewardship Employees Provide Online Learning

By Mandy Saucerman on 6/3/20 8:56 AM
Over the past couple months, many gatherings have transitioned from in-person to online due to the pandemic. Environmental Stewardship department employees have assisted a few educational organizations as they’ve gotten creative with virtual learning opportunities.
Read More
0 Comments Click here to read/write comments

Advertisement Highlights Staying Home, Assistance Programs

By Mandy Saucerman on 6/3/20 8:52 AM
Citizens Energy Group launched a new TV commercial last month, highlighting people spending more time at home due to the pandemic.
Read More
0 Comments Click here to read/write comments

HEALTHY CITIZENS: Medical Premium Discount Update and Wellness Champions

By Mandy Saucerman on 6/3/20 8:50 AM
In this month’s wellness news, find out who the April and May wellness champions are and get details about how to continue receiving a discount on your medical insurance premium.
Read More
0 Comments Click here to read/write comments

Q&A: Meet Brenton Anderson, Customer Support Specialist

By Mandy Saucerman on 6/3/20 8:48 AM
Brenton Anderson has worked at Citizens Energy Group for six years. As a Customer Support Specialist, he assists customers and colleagues with a wide variety of questions. Learn more about his role in the Contact Center below.
Read More
0 Comments Click here to read/write comments

Citizens Sponsors Award Ceremonies Honoring Public Safety Professionals

By Mandy Saucerman on 6/3/20 8:47 AM
For nine years, Citizens Energy Group has been the title sponsor of the Fire, Police, Deputy Sheriff’s Awards. This year, due to the coronavirus pandemic, in lieu of a large gathering honoring personnel from all three departments, each department held its own smaller awards ceremony on April 29.
Read More
0 Comments Click here to read/write comments

HELPFUL HINT FROM HR: Counseling, Mental Health Resources Available

By Mandy Saucerman on 6/3/20 8:44 AM
Community Health Network's Employee Assistance Program (EAP) offers short-term counseling to employees and anyone who lives in their household.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (June 2020)

By Mandy Saucerman on 6/3/20 8:43 AM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are two "in memoriam" announcements.
Read More
0 Comments Click here to read/write comments

Citizens Responds to COVID-19

By Mandy Saucerman on 4/9/20 1:19 PM
As a provider of vital utility services, Citizens Energy Group responded quickly to the coronavirus pandemic.
Read More
0 Comments Click here to read/write comments

Thank You, Citizens Employees!

By Mandy Saucerman on 4/9/20 1:14 PM
Citizens Energy Group wants to thank each of its employees for your continued hard work and dedication throughout the coronavirus pandemic.
Read More
0 Comments Click here to read/write comments

EDITOR'S NOTE: Best Wishes to Mike Powell

By Mandy Saucerman on 4/9/20 1:10 PM
For the past 35 years, Mike Powell has been an invaluable asset to Citizens Energy Group. It’s with mixed emotion that I wish him well as he retires on April 30.
Read More
0 Comments Click here to read/write comments

Tracey Black is 2020 Jefferson Award Winner

By Mandy Saucerman on 4/9/20 12:47 PM
Tracey Black, Engineer II, was named Citizens Energy Group’s 2020 Jefferson Award winner for her volunteer work with Hendricks County 4-H.
Read More
0 Comments Click here to read/write comments

Citizens is Committed to Sustainability

By Mandy Saucerman on 4/9/20 12:36 PM
Citizens Energy Group’s Commitment to Sustainability is a pledge to our customers, communities, employees, and regulators that we will be prudent with investments and balance costs and benefits for all stakeholders as we contribute to the long-term sustainability of the community. This commitment was formalized in 2013 when Citizens recognized an opportunity to demonstrate a leadership role in environmental and sustainability practices.
Read More
0 Comments Click here to read/write comments

CIS Training Moves Online in Preparation for July Launch

By Mandy Saucerman on 4/9/20 12:32 PM
Since September, Citizens Energy Group has been working on developing materials to train employees on how to use the new Customer Information System (CIS), set to launch in late July. Infosys, the system integrator, is assisting with the development of training material.
Read More
0 Comments Click here to read/write comments

Employees, Retirees Prepare Tax Returns

By Mandy Saucerman on 4/9/20 12:26 PM
Twenty-three Citizens Energy Group employees and two retirees signed up to help prepare 2019 income tax returns for members of the community.
Read More
0 Comments Click here to read/write comments

Bartone Completes Tobias Leadership Program

By Mandy Saucerman on 4/9/20 12:23 PM
Mike Bartone, Director, Gas Supply, recently completed the Randall L. Tobias Center for Leadership Excellence Fellows Program through Indiana University.
Read More
0 Comments Click here to read/write comments

Organizations Receive Grants from Citizens

By Mandy Saucerman on 4/9/20 12:18 PM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time they invest in the local community. Each year, volunteers have the opportunity to earn a gift for their hours of service as well as a $250 grant for a non-profit organization for which they volunteer.
Read More
0 Comments Click here to read/write comments

HELPFUL HINT FROM HR: Use Anthem App or Website for Virtual Doctor Visit

By Mandy Saucerman on 4/9/20 12:11 PM
When you’re not feeling well, you can get the support you need easily using Anthem’s LiveHealth Online service. Whether you have a cold, you’re feeling anxious or need help managing your medication, doctors and mental health professionals are right there, ready to help you feel your best. Using LiveHealth Online you can have a video visit with a board-certified doctor, psychiatrist or licensed therapist from your smartphone, tablet or computer from any location.
Read More
0 Comments Click here to read/write comments

Nominate Coworkers for Customer Champion Awards

By Mandy Saucerman on 4/9/20 11:55 AM
Employees are encouraged to share "wow" stories about coworkers who demonstrate the best practices of closing the loop, making it personal, challenging the process, acting with urgency, identifying unvoiced needs, collaborating, knowing the business, and continuously improving.
Read More
0 Comments Click here to read/write comments

Send in Graduates by June 19

By Mandy Saucerman on 4/9/20 11:47 AM
Although commencement ceremonies may be canceled, we’d still like to recognize your graduates!
Read More
0 Comments Click here to read/write comments

Q&A: Meet Jada Buchanan, User Experience Administrator

By Mandy Saucerman on 4/9/20 11:21 AM
Jada Buchanan has been at Citizens since September 2018. As User Experience Administrator, she manages all of Citizens’ social media channels.
Read More
0 Comments Click here to read/write comments

New Employees, Service Awards, In Memoriam (April/May 2020)

By Mandy Saucerman on 4/9/20 11:05 AM
Find out who is celebrating a service milestone and who has joined Citizens as a new employee. Included in this month's Engauge are three "in memoriam" announcements.
Read More
0 Comments Click here to read/write comments

Citizens Energy Group Returns to Frederick Douglass Park

By Mandy Saucerman on 2/28/20 1:03 PM
After making major renovations to Frederick Douglass Park’s Family Center in 2019, Citizens Energy Group returned to the Park for the 2020 Sharing the Dream event to transform the golf course clubhouse.
Read More
0 Comments Click here to read/write comments

Employees Enjoy Indy Fuel Hockey Game

By Mandy Saucerman on 2/28/20 12:59 PM
As a sponsor of Indy Fuel hockey, Citizens Energy Group received a section of free tickets to the February 9 game, and employees had the opportunity to sign up to win tickets. At the game, President and CEO Jeffrey Harrison addressed the crowd and shared more about Citizens’ partnership with Multiplying Good and the Jefferson Awards. Several past recipients of the Jefferson Award were recognized at the game.
Read More
0 Comments Click here to read/write comments

Mobile App Technology Increasing Efficiencies

By Mandy Saucerman on 2/28/20 12:53 PM
After the two sanitary sewer cave-ins in downtown Indianapolis during the summer of 2018, Bill Adams, Technical Specialist V, Program and Technical Services, used existing software to create a mobile application to assist with infrastructure inspections. Since then, the utilization of the mobile app technology has been deployed throughout Citizens and has greatly increased productivity.
Read More
0 Comments Click here to read/write comments

Current Articles

Recent Issues

see all
PDF Archives

Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.