New Logo Unveiled for Warm Heart Warm Home

By Mandy Saucerman on 1/11/19 12:59 PM
The Warm Heart Warm Home Foundation™ is Citizens Energy Group’s nonprofit that provides financial assistance to customers in need. For those having trouble paying their bill, the peace of mind that comes with knowing your gas and water is on and running safely is a huge comfort.
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Trust-Wide Diversity Training Launches This Month

By Mandy Saucerman on 1/11/19 12:58 PM
Later this month, Citizens’ leaders will help kick off diversity training entitled “Open Minds Transform Organizations.” This training has been customized with purposeful action items and tools that focus on management, culture, and corporate policies, practices, and procedures.
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Employee Veterans Honored at Annual Program

By Mandy Saucerman on 1/11/19 12:57 PM
Employees who have served in the armed forces were recognized at Citizens Energy Group’s annual Veteran’s Day Celebration, held at the Garfield Park Family Center on November 8.
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PERL: Ambassador Spotlight - Tracey Black, Trine University

By Laura O'Brien on 1/11/19 12:53 PM
As Trine University in Angola, Indiana, begins its first PERL project, it’s fortunate to have an enthusiastic and committed ambassador from Citizens in Tracey Black.
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Citizens Ranks Above Others in Customer Satisfaction

By Mandy Saucerman on 1/11/19 12:52 PM
During fiscal year 2018, Citizens Energy Group received positive results related to customer satisfaction.
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Congratulations to our Customer Champions!

By Mandy Saucerman on 1/11/19 12:49 PM
At the November Leadership Forum, four employees were named Customer Champions. The winners have demonstrated the best practices of owning the customer experience and are helping foster a customer-first culture, a key to achieving our vision, at Citizens Energy Group.
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Children's Museum Hosts Citizens Holiday Event

By Mandy Saucerman on 1/11/19 12:47 PM
More than 1,000 Citizens Energy Group employees, family members, and friends spent an evening at the Children’s Museum of Indianapolis on November 26 for the annual company holiday event.
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Employees Give Back During Holiday Season

By Mandy Saucerman on 1/11/19 12:40 PM
Learn about all the ways Citizens Energy Group employees helped those in need over the past couple months, from the Paul Riggins Giving Tree Program, to filling "Buckets of Love," and donating to Riley Hospital for Children.
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Announcing Winners of Energy Savers Student Poster Contest

By Mandy Saucerman on 1/11/19 10:57 AM
For the eighth consecutive year, Citizens Energy Group, in partnership with the Indianapolis Colts and the National Energy Foundation, held a student poster contest in the fall challenging Marion County and Westfield students in kindergarten through eighth grade to create a unique poster that demonstrates conservation in their home or community.
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COMMITMENT TO SUSTAINABILITY: New Tool Helps 'Envision' More Sustainable Future

By Mandy Saucerman on 1/11/19 10:50 AM
Citizens’ Sustainability Advisory Committee is envisioning a more sustainable future for Central Indiana thanks to a tool that analyzes the impact of infrastructure projects.
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ENERGY EFFICIENCY TIP: Is Your Furnace Efficient?

By Brett McClellan on 1/11/19 10:48 AM
If your furnace is more than 15 years old, it’s likely only about 60-70 percent efficient. Modern conventional heating systems can achieve efficiencies as high as 98.5 percent. Follow these tips to improve your system’s efficiency:
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SAFETY TIP: Prevent Vehicle Accidents with These Tips

By Paul Puckett on 1/11/19 10:43 AM
Driving requires your full attention. Although most distractions are avoidable, some are impossible to completely prevent – instead they must be managed. You can take charge of eliminating distractions to focus on the road ahead.
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HEALTHY CITIZENS: January 2019 News

By Mandy Saucerman on 1/11/19 10:29 AM
Find out which employees were recently named Wellness Champions and winners in the Healthy Holidays wellness challenge. Plus, don't miss out on the Biggest Loser challenge and healthy cooking demonstrations.
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Service Awards, New Employees, In Memoriam, Graduation Announcements (Jan2019)

By Mandy Saucerman on 1/10/19 1:16 PM
Find out who has reached a milestone for their years of service to Citizens Energy Group and meet our new employees!
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Keeping Things Turning at Perry K

By Mandy Saucerman on 11/2/18 1:24 PM
Citizens Energy Group employees are keeping things turning after a recent major overhaul of the House Turbine Generator at the Perry K Steam Plant.
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COMMITMENT TO SUSTAINABILITY: Waste to Energy

By Mandy Saucerman on 11/2/18 1:23 PM
Did you know Citizens Energy Group’s steam utility helps put garbage to good use?
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Warren Represents Citizens, Meets Dungy at JA BizTown

By Mandy Saucerman on 11/2/18 1:23 PM
Former Indianapolis Colts Head Coach Tony Dungy visited with Citizens Energy Group’s Ben Warren, Director Gas Transmission and Distribution, and other community leaders at Junior Achievement’s (JA) BizTown last month.
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Volunteers Support 10 Thousand Trees Initiative at 'Trick or Tree' Event

By Mandy Saucerman on 11/2/18 1:22 PM
Citizens Energy Group employees dressed the part for the “Trick or Tree” planting on Friday, October 19, in support of the 10 Thousand Trees initiative.
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QUALITY CORNER: First CLASS Black Belt Awarded

By Susan Harris on 11/2/18 1:22 PM
Congratulations to several employees for being awarded Citizens Lean and Six Sigma (CLASS) certifications during the October CLASS Ambassador meeting!
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Wastewater Employees Recognized for More Than 40 Years at DPW Luncheon

By Mandy Saucerman on 11/2/18 1:21 PM
Nine Wastewater Operations employees were honored at the Indianapolis Department of Public Works Employee Appreciation Luncheon on October 16.
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CIS Replacement Project Kicks Off

By Mandy Saucerman on 11/2/18 1:21 PM
Citizens Energy Group employees are gaining clearer vision of how we can better serve customers in the future with the launch of CIS2020.
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Customer Service Week: Celebrating Our Employees

By Mandy Saucerman on 11/2/18 1:21 PM
Customer Service associates were greeted on the red carpet outside the Contact Center on Monday, October 1, to kick-off Customer Service Week!
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Citizens Prepares to Give Back This Holiday Season

By Mandy Saucerman on 11/2/18 1:20 PM
With the holiday season around the corner, Citizens Energy Group’s United Way Team has planned a few opportunities for fellow employees to support families in need.
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Free of Charge: U of I Engineering Students Dive into Entrepreneurship

By Laura O'Brien on 11/2/18 1:20 PM
As a Partnership for Excellence in Research and Learning (PERL) ambassador to the University of Indianapolis, Richard Calvert, Manager Energy Distribution Design at Citizens, is spending the 2018-19 academic year serving as a business mentor to a group of four juniors in the university’s R.B. Annis School of Engineering.
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Employee Engagement Focus of Diversity and Inclusion Plan

By Mandy Saucerman on 11/2/18 1:19 PM
The Strategic Plan for Diversity and Inclusion, which outlines action items for employee engagement, has recently been updated by the cross-functional Diversity and Inclusion Team.
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2019 Trust Key Messages

By Mandy Saucerman on 11/2/18 1:19 PM
Citizens Energy Group’s Key Messages for 2019 support the theme of the recent State of the Trust address: Inspired to Create Value. As you interact with customers, please use these key messages and supporting statements.
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Pump Station Named ENR Project of the Year

By Mandy Saucerman on 11/2/18 1:19 PM
The Deep Rock Tunnel Connector (DRTC) Pump Station was recently recognized as one of the best construction projects in the Midwest by Engineering News-Record (ENR), a construction industry magazine.
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Reminder: Jefferson Award Nominations Due December 31

By Mandy Saucerman on 11/2/18 1:18 PM
Citizens Energy Group is proud to partner with the Jefferson Awards Foundation to promote the value of community service by recognizing outstanding volunteers among our workforce. For more than 45 years, the Jefferson Awards have served to change communities and the world by inspiring action through celebration.
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Participate in Citizens' Volunteer Program

By Mandy Saucerman on 11/2/18 1:18 PM
Volunteer forms must be submitted by January 15 to be eligible for a volunteer gift and a $250 grant for your favorite non-profit organization!
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SAFETY TIPS: As We 'Fall Back' to Shorter Days, Take Extra Care on the Road

By Mandy Saucerman on 11/2/18 12:20 PM
Shorter days, fatigue, compromised night vision, rush hour and impaired drivers all contribute to making driving at night more dangerous than any other time of day. In fact, the risk of a fatal crash is three times greater at night, according to National Safety Council research.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.