Volunteers Needed for Mini Marathon Pit Station

By Mandy Saucerman on 4/1/19 9:25 AM
For the eighth straight year, Citizens Energy Group is the presenting sponsor of the 500 Festival Volunteer Program. Citizens will participate in the 500 Festival Mini Marathon by supporting a pit station. We need 100 volunteers to hand out water to thirsty runners! Employees and their family members and friends are welcome to volunteer. We also want to know if you are participating in the Mini!
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New Décor Highlights Company Culture and History

By Mandy Saucerman on 4/1/19 9:23 AM
The main hallway at Langsdale 1A has gotten a recent facelift. The new wall décor highlights Citizens Energy Group’s vision, mission, and values, and resembles the employee entrance at the General Office that was remodeled last fall. Quotes reinforce our values of Safety, Integrity, Diversity, Teamwork, and Quality.
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Overcoming Winter Weather Challenges

By Mandy Saucerman on 4/1/19 9:19 AM
Citizens employees overcame the challenges of the extremely cold temperatures in January by meeting demand and staying productive when the weather prevented field work.
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QUALITY CORNER: Several Earn Yellow and Blue Belts

By Susan Harris on 4/1/19 9:17 AM
Several employees across the Trust have been developing CLASS projects and earning certifications for their work. Find out which employees have earned Yellow and Blue Belts recently.
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ENERGY EFFICIENCY TIP: What is R-value?

By Brett McClellan on 4/1/19 9:15 AM
Do you know what R-value is and why it matters? Understanding more about insulation can help you make your home more energy efficient.
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SAFETY TIP: Spring into Safety Around the House

By Don Bryant on 4/1/19 9:13 AM
After a long winter, many of us are anxious to get outside and get going on spring chores! Follow these tips to stay safe as you begin tackling your to-do list:
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Q&A: Meet Chuck Cave, Operations Equipment Operator

By Mandy Saucerman on 4/1/19 9:11 AM
Chuck Cave has been a champion for the canal for the past 15 years. He’s also a champion outside of work. Read on to find out how this Citizens employee helps maintain water supply for the city and how he won a World Championship!
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COMMITMENT TO SUSTAINABILITY: Supporting Public Recreation

By Mandy Saucerman on 4/1/19 9:06 AM
Visiting a local trail or park is a great way to celebrate Earth Day this month. Did you know that a handful of Citizens Energy Group’s properties offer connectivity to public recreation? Be sure to check out these opportunities when you’re planning your next outdoor adventure this spring.
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Ways to Celebrate Earth Day

By Mandy Saucerman on 4/1/19 9:04 AM
Read on for a few ideas for celebrating Earth Day, including local community events, film screenings, and tree plantings. And, now that spring has arrived, it's a great time to explore the outdoors. Check out our list of Citizens properties that provide recreational opportunities.
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HEALTHY CITIZENS: April 2019 News

By Mandy Saucerman on 4/1/19 9:02 AM
Learn more about our recent Wellness Champions, find important reminders about annual health screenings, get details about an upcoming blood drive, and learn a helpful hint from HR.
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Service Awards, New Employees, In Memoriam (April 2019)

By Mandy Saucerman on 4/1/19 9:00 AM
Find out which employees have recently reached service milestones and who has joined Citizens Energy Group as a new employee.
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Partnering for the Park: 'Sharing the Dream' Transforms Frederick Douglass Park

By Mandy Saucerman on 2/4/19 10:57 AM
The 2019 Sharing the Dream project was a literal breath of fresh air for Frederick Douglass Park in the Martindale-Brightwood community.
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Mark Your Calendars for Spring Bass Fishing Tournament

By Mandy Saucerman on 2/4/19 10:47 AM
The spring fishing tournament is around the corner! Find out when and where it will be held and how your participation benefits Riley Hospital for Children.
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Congratulations, Fourth Quarter and Annual 2018 Customer Champions!

By Mandy Saucerman on 2/4/19 10:30 AM
Customer Champion Awards are given to employees who go above and beyond to provide outstanding service to either internal or external customers. Recipients of the award demonstrate best practices of owning the customer experience. At the January Leadership Forum, Curtis Popp, Vice President, Customer Operations, announced two individual winners for the fourth quarter of 2018 and one team winner for the 2018 Annual Customer Champion award. Read more to learn about our most recent Customer Champions.
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QUALITY CORNER: A Commitment to Continuous Improvement

By Susan Harris on 2/4/19 10:29 AM
Does your area have a goal for how many stars you plan to achieve this year? The Levels of Quality for 2019 have been presented to Directors and CLASS Ambassadors and are now available on the Quality Systems Department’s iTrust site.
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Q&A: Meet Lannie Meador, Gas Controller

By Mandy Saucerman on 2/4/19 10:28 AM
Lannie Meador has spent 30 years as a gas controller for Citizens Energy Group. He is one of five in this role, the primary responsibility of which is to ensure our customers receive safe and reliable natural gas. Read on to learn more about Lannie's career, hobbies, and more ...
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STRATEGIC UPDATE: Integrated Communications Plan Seeks to Improve Satisfaction

By Mandy Saucerman on 2/4/19 10:27 AM
This year’s corporate communications are centered around the theme of “Inspired to Create Value.” Learn more about the various messages and how we are communicating with our customers.
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DigIndy Update: TBM Coming to Langsdale

By Mandy Saucerman on 2/4/19 10:26 AM
The tunnel boring machine (TBM), the massive tool used to drill through bedrock 250-feet below ground, is scheduled to arrive at Langsdale around the first of March. This is a notable milestone because it marks the completion of mining for the third and fourth sections of the DigIndy Tunnel System (the Lower Pogues Run and White River Tunnels). It also marks the start of the Fall Creek Tunnel segment.
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CIS Update: Sight Set on 2020

By Mandy Saucerman on 2/4/19 10:23 AM
If you’ve walked through the basement at Citizens’ General Office any time in the past few months, you’ve likely seen the CIS2020 logo on meeting room doors and on the project’s designated bulletin board.
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ENERGY EFFICIENCY TIP: Seal Your Ducts to Save

By Brett McClellan on 2/4/19 10:20 AM
Taking the time to check for leaks and seal ducts can save energy and money! Follow these tips to ensure your home's ductwork is in the best shape.
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SAFETY TIP: Reminders about Staying Safe in Cold Weather

By Paul Puckett on 2/4/19 10:19 AM
Winter conditions make being outside dangerous now more than any time of the year. With all the snow and ice, winter challenges us with wet and slippery surfaces. Traveling, working, or engaging in outdoor activities places you at a higher risk of slipping and falling.
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COMMITMENT TO SUSTAINABILITY: The 'Whys' Behind Being Water 'Wise'

By Mandy Saucerman on 2/4/19 10:07 AM
Do the chilly temperatures and snow have you longing for green grass and warm sunshine? With spring around the corner, it’s not too early to start thinking about water conservation and how you can help Citizens’ customers understand the environmental and financial impact of being water wise.
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Helpful Hints from HR: 2019 Pay Days and HSA Elections

By Mandy Saucerman on 2/4/19 10:04 AM
This month's helpful hints will lead you to a printable pay day calendar and remind you how to change the amount you want to contribute to your HSA.
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HEALTHY CITIZENS: February 2019 News

By Mandy Saucerman on 2/4/19 10:03 AM
Find out who has been named the January Wellness Champion and how to sign up for annual health screenings!
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Service Awards, New Employees, In Memoriam (Feb2019)

By Mandy Saucerman on 2/1/19 8:30 AM
Which employees have recently reached service milestones and who has joined Citizens Energy Group as a new employee?
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High School Student Gaining Work Experience at Citizens

By Mandy Saucerman on 1/11/19 1:20 PM
After participating in a career fair for local high school students early last year, Jennifer Stansberry, Governance and Board Affairs Manager, felt inspired to encourage more outreach among 9th-12th graders.
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Employees Encouraged to Take Engauge Survey

By Mandy Saucerman on 1/11/19 1:15 PM
We want your feedback on Engauge! We’d like to know what kinds of stories you want to read, how you like the new Engauge emails with story previews, and if you have any suggestions or story ideas.
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New Year, New Deductions!

By Mandy Saucerman on 1/11/19 1:13 PM
Please review your first pay slip of 2019 and ensure that all deductions, including county tax deductions, are correct! Examples of deductions to review and consider include the following:
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QUALITY CORNER: January 2019 News

By Susan Harris on 1/11/19 1:09 PM
In this update: FY2018 levels of quality recap, announcing FY2019 levels of quality, recent CLASS certifications, and a new Quality Systems employee
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Q&A: Meet Glenn Smith

By Mandy Saucerman on 1/11/19 1:01 PM
Glenn Smith has worked at Citizens Energy Group for 15 years. At the Perry K plant, he has three direct reports and is responsible for a lot of moving parts, from environmental monitoring equipment to power generators. Read on to learn more about the role of an Instrument and Electrical Supervisor at Citizens Energy Group
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.