COMMITMENT TO SUSTAINABILITY: The 'Whys' Behind Being Water 'Wise'

By Mandy Saucerman on 2/4/19 10:07 AM
Do the chilly temperatures and snow have you longing for green grass and warm sunshine? With spring around the corner, it’s not too early to start thinking about water conservation and how you can help Citizens’ customers understand the environmental and financial impact of being water wise.
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Helpful Hints from HR: 2019 Pay Days and HSA Elections

By Mandy Saucerman on 2/4/19 10:04 AM
This month's helpful hints will lead you to a printable pay day calendar and remind you how to change the amount you want to contribute to your HSA.
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HEALTHY CITIZENS: February 2019 News

By Mandy Saucerman on 2/4/19 10:03 AM
Find out who has been named the January Wellness Champion and how to sign up for annual health screenings!
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Service Awards, New Employees, In Memoriam (Feb2019)

By Mandy Saucerman on 2/1/19 8:30 AM
Which employees have recently reached service milestones and who has joined Citizens Energy Group as a new employee?
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High School Student Gaining Work Experience at Citizens

By Mandy Saucerman on 1/11/19 1:20 PM
After participating in a career fair for local high school students early last year, Jennifer Stansberry, Governance and Board Affairs Manager, felt inspired to encourage more outreach among 9th-12th graders.
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Employees Encouraged to Take Engauge Survey

By Mandy Saucerman on 1/11/19 1:15 PM
We want your feedback on Engauge! We’d like to know what kinds of stories you want to read, how you like the new Engauge emails with story previews, and if you have any suggestions or story ideas.
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New Year, New Deductions!

By Mandy Saucerman on 1/11/19 1:13 PM
Please review your first pay slip of 2019 and ensure that all deductions, including county tax deductions, are correct! Examples of deductions to review and consider include the following:
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Q&A: Meet Glenn Smith

By Mandy Saucerman on 1/11/19 1:01 PM
Glenn Smith has worked at Citizens Energy Group for 15 years. At the Perry K plant, he has three direct reports and is responsible for a lot of moving parts, from environmental monitoring equipment to power generators. Read on to learn more about the role of an Instrument and Electrical Supervisor at Citizens Energy Group
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New Logo Unveiled for Warm Heart Warm Home

By Mandy Saucerman on 1/11/19 12:59 PM
The Warm Heart Warm Home Foundation™ is Citizens Energy Group’s nonprofit that provides financial assistance to customers in need. For those having trouble paying their bill, the peace of mind that comes with knowing your gas and water is on and running safely is a huge comfort.
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Trust-Wide Diversity Training Launches This Month

By Mandy Saucerman on 1/11/19 12:58 PM
Later this month, Citizens’ leaders will help kick off diversity training entitled “Open Minds Transform Organizations.” This training has been customized with purposeful action items and tools that focus on management, culture, and corporate policies, practices, and procedures.
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Employee Veterans Honored at Annual Program

By Mandy Saucerman on 1/11/19 12:57 PM
Employees who have served in the armed forces were recognized at Citizens Energy Group’s annual Veteran’s Day Celebration, held at the Garfield Park Family Center on November 8.
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Citizens Ranks Above Others in Customer Satisfaction

By Mandy Saucerman on 1/11/19 12:52 PM
During fiscal year 2018, Citizens Energy Group received positive results related to customer satisfaction.
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Congratulations to our Customer Champions!

By Mandy Saucerman on 1/11/19 12:49 PM
At the November Leadership Forum, four employees were named Customer Champions. The winners have demonstrated the best practices of owning the customer experience and are helping foster a customer-first culture, a key to achieving our vision, at Citizens Energy Group.
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Children's Museum Hosts Citizens Holiday Event

By Mandy Saucerman on 1/11/19 12:47 PM
More than 1,000 Citizens Energy Group employees, family members, and friends spent an evening at the Children’s Museum of Indianapolis on November 26 for the annual company holiday event.
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Employees Give Back During Holiday Season

By Mandy Saucerman on 1/11/19 12:40 PM
Learn about all the ways Citizens Energy Group employees helped those in need over the past couple months, from the Paul Riggins Giving Tree Program, to filling "Buckets of Love," and donating to Riley Hospital for Children.
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Announcing Winners of Energy Savers Student Poster Contest

By Mandy Saucerman on 1/11/19 10:57 AM
For the eighth consecutive year, Citizens Energy Group, in partnership with the Indianapolis Colts and the National Energy Foundation, held a student poster contest in the fall challenging Marion County and Westfield students in kindergarten through eighth grade to create a unique poster that demonstrates conservation in their home or community.
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COMMITMENT TO SUSTAINABILITY: New Tool Helps 'Envision' More Sustainable Future

By Mandy Saucerman on 1/11/19 10:50 AM
Citizens’ Sustainability Advisory Committee is envisioning a more sustainable future for Central Indiana thanks to a tool that analyzes the impact of infrastructure projects.
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HEALTHY CITIZENS: January 2019 News

By Mandy Saucerman on 1/11/19 10:29 AM
Find out which employees were recently named Wellness Champions and winners in the Healthy Holidays wellness challenge. Plus, don't miss out on the Biggest Loser challenge and healthy cooking demonstrations.
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Service Awards, New Employees, In Memoriam, Graduation Announcements (Jan2019)

By Mandy Saucerman on 1/10/19 1:16 PM
Find out who has reached a milestone for their years of service to Citizens Energy Group and meet our new employees!
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Keeping Things Turning at Perry K

By Mandy Saucerman on 11/2/18 1:24 PM
Citizens Energy Group employees are keeping things turning after a recent major overhaul of the House Turbine Generator at the Perry K Steam Plant.
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COMMITMENT TO SUSTAINABILITY: Waste to Energy

By Mandy Saucerman on 11/2/18 1:23 PM
Did you know Citizens Energy Group’s steam utility helps put garbage to good use?
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Warren Represents Citizens, Meets Dungy at JA BizTown

By Mandy Saucerman on 11/2/18 1:23 PM
Former Indianapolis Colts Head Coach Tony Dungy visited with Citizens Energy Group’s Ben Warren, Director Gas Transmission and Distribution, and other community leaders at Junior Achievement’s (JA) BizTown last month.
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Volunteers Support 10 Thousand Trees Initiative at 'Trick or Tree' Event

By Mandy Saucerman on 11/2/18 1:22 PM
Citizens Energy Group employees dressed the part for the “Trick or Tree” planting on Friday, October 19, in support of the 10 Thousand Trees initiative.
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Wastewater Employees Recognized for More Than 40 Years at DPW Luncheon

By Mandy Saucerman on 11/2/18 1:21 PM
Nine Wastewater Operations employees were honored at the Indianapolis Department of Public Works Employee Appreciation Luncheon on October 16.
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CIS Replacement Project Kicks Off

By Mandy Saucerman on 11/2/18 1:21 PM
Citizens Energy Group employees are gaining clearer vision of how we can better serve customers in the future with the launch of CIS2020.
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Customer Service Week: Celebrating Our Employees

By Mandy Saucerman on 11/2/18 1:21 PM
Customer Service associates were greeted on the red carpet outside the Contact Center on Monday, October 1, to kick-off Customer Service Week!
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Citizens Prepares to Give Back This Holiday Season

By Mandy Saucerman on 11/2/18 1:20 PM
With the holiday season around the corner, Citizens Energy Group’s United Way Team has planned a few opportunities for fellow employees to support families in need.
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Employee Engagement Focus of Diversity and Inclusion Plan

By Mandy Saucerman on 11/2/18 1:19 PM
The Strategic Plan for Diversity and Inclusion, which outlines action items for employee engagement, has recently been updated by the cross-functional Diversity and Inclusion Team.
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2019 Trust Key Messages

By Mandy Saucerman on 11/2/18 1:19 PM
Citizens Energy Group’s Key Messages for 2019 support the theme of the recent State of the Trust address: Inspired to Create Value. As you interact with customers, please use these key messages and supporting statements.
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Pump Station Named ENR Project of the Year

By Mandy Saucerman on 11/2/18 1:19 PM
The Deep Rock Tunnel Connector (DRTC) Pump Station was recently recognized as one of the best construction projects in the Midwest by Engineering News-Record (ENR), a construction industry magazine.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.