Thank You for Participating in 2019 United Way Campaign Week!

By Mandy Saucerman on 8/14/19 9:20 AM
The Citizens United Way Team appreciates your participation during the 2019 campaign week, held August 5-8. Employees enjoyed food and fun throughout the campaign.
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Gruner Named Most Recent Customer Champion

By Mandy Saucerman on 8/14/19 9:19 AM
Customer Champion Awards are given to employees who go above and beyond to provide outstanding service to either internal or external customers. Recipients of the award demonstrate best practices of owning the customer experience. At the July Leadership Forum, Paul Gruner, Construction Field Coordinator, was honored with a Customer Champion award.
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Q&A: Meet Bob Edwards, 811 Man

By Mandy Saucerman on 8/13/19 5:45 PM
National Safe Digging Day is celebrated every August 11, to remind homeowners and contractors to always call 811 before digging. This month’s Q&A highlights Bob Edwards, Distribution Supervisor, Planning and Inspection, the self-proclaimed “811 Man,” who has a passion for educating the public about damage prevention.
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Citizens Westfield Water: New System Peak Demand

By Mandy Saucerman on 8/13/19 5:43 PM
On August 5, 2019, Citizens set a new system peak day demand for Westfield Water at 11.1 MGD (million gallons per day).
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Helpful Hint from HR: Important Change Regarding Benefits Enrollment

By Mandy Saucerman on 8/13/19 5:41 PM
Citizens Energy Group has selected a new benefits administrator. Instead of visiting BenefitSolver.com to make changes to benefits, employees will soon use a new portal to update HSA elections, dependents, beneficiaries, etc. The new portal is expected to provide a better user experience for Citizens and its employees.
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HEALTHY CITIZENS: August 2019 News

By Mandy Saucerman on 8/13/19 5:40 PM
In this month's update, find out who was the most recent Wellness Champion and who won the Hustle for Muscle challenge. Learn more about upcoming cooking demonstrations, a blood drive, mammography screenings, the Heart Walk, and October Health Screenings.
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Service Awards, New Employees (August 2019)

By Mandy Saucerman on 8/13/19 5:37 PM
Find out which employees have recently reached service milestones and who has joined Citizens Energy Group as a new employee.
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Q&A: Meet Dennis Claffey, Functional Business Lead for CIS2020

By Mandy Saucerman on 7/12/19 1:25 PM
For the second time in his 40 years at Citizens Energy Group, Dennis Claffey is serving in an important role to help implement a new Customer Information System (CIS).
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Citizens Honors Local Public Safety Professionals at Annual Luncheon

By Mandy Saucerman on 5/7/19 2:03 PM
More than 30 local public safety professionals were recognized on April 18 for their dedication and service to Central Indiana.
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Q&A: Meet Mike Strohl, Senior VP, Chief Customer Officer

By Mandy Saucerman on 5/7/19 2:01 PM
For the past 19 years, Mike Strohl has served in various positions at Citizens Energy Group. While he holds many responsibilities at the office, he also keeps busy outside of work, especially this month as he fulfills his duties as Chairman of the Board of Directors for the 500 Festival.
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Commitment to Sustainability: Are You in the Knozone?

By Mandy Saucerman on 5/7/19 2:00 PM
It’s “Knozone season” in Central Indiana. As we approach the warmer summer months, you can get in the know about how to reduce ground-level ozone and improve air quality.
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Polley Named 2019 Jefferson Award Winner

By Mandy Saucerman on 4/1/19 9:33 AM
David Polley, Valve and Regulator Mechanic, was named Citizens Energy Group’s 2019 Jefferson Award winner for his volunteerism at Leadership Forum on March 28. He and his family started an organization to help people in need around the world.
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Citizens Employees, Projects Earn Awards

By Mandy Saucerman on 4/1/19 9:29 AM
Citizens Energy Group and many of its employees recently have received awards from various organizations. Read on to learn who has been honored for years of service to the water industry, excellence in engineering, public outreach, and community involvement.
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Citizens Hosts Tours, Roundtable for Wastewater Professionals

By Mandy Saucerman on 4/1/19 9:28 AM
For the second consecutive year, Citizens Energy Group participated in the Water & Wastewater Equipment, Treatment & Transport (WWETT) Show, the world's largest annual trade show for wastewater professionals.
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Local Organizations Receive Grants from Citizens

By Mandy Saucerman on 4/1/19 9:27 AM
Citizens Energy Group’s Community Volunteer Support Program recognizes employees and retirees for the time they invest in the local community. Each year, volunteers have the opportunity to earn a gift for their hours of service as well as a $250 grant for a non-profit organization for which they volunteer. Find out which local organizations received grants from Citizens.
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Volunteers Needed for Mini Marathon Pit Station

By Mandy Saucerman on 4/1/19 9:25 AM
For the eighth straight year, Citizens Energy Group is the presenting sponsor of the 500 Festival Volunteer Program. Citizens will participate in the 500 Festival Mini Marathon by supporting a pit station. We need 100 volunteers to hand out water to thirsty runners! Employees and their family members and friends are welcome to volunteer. We also want to know if you are participating in the Mini!
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New Décor Highlights Company Culture and History

By Mandy Saucerman on 4/1/19 9:23 AM
The main hallway at Langsdale 1A has gotten a recent facelift. The new wall décor highlights Citizens Energy Group’s vision, mission, and values, and resembles the employee entrance at the General Office that was remodeled last fall. Quotes reinforce our values of Safety, Integrity, Diversity, Teamwork, and Quality.
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Overcoming Winter Weather Challenges

By Mandy Saucerman on 4/1/19 9:19 AM
Citizens employees overcame the challenges of the extremely cold temperatures in January by meeting demand and staying productive when the weather prevented field work.
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Q&A: Meet Chuck Cave, Operations Equipment Operator

By Mandy Saucerman on 4/1/19 9:11 AM
Chuck Cave has been a champion for the canal for the past 15 years. He’s also a champion outside of work. Read on to find out how this Citizens employee helps maintain water supply for the city and how he won a World Championship!
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COMMITMENT TO SUSTAINABILITY: Supporting Public Recreation

By Mandy Saucerman on 4/1/19 9:06 AM
Visiting a local trail or park is a great way to celebrate Earth Day this month. Did you know that a handful of Citizens Energy Group’s properties offer connectivity to public recreation? Be sure to check out these opportunities when you’re planning your next outdoor adventure this spring.
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Ways to Celebrate Earth Day

By Mandy Saucerman on 4/1/19 9:04 AM
Read on for a few ideas for celebrating Earth Day, including local community events, film screenings, and tree plantings. And, now that spring has arrived, it's a great time to explore the outdoors. Check out our list of Citizens properties that provide recreational opportunities.
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HEALTHY CITIZENS: April 2019 News

By Mandy Saucerman on 4/1/19 9:02 AM
Learn more about our recent Wellness Champions, find important reminders about annual health screenings, get details about an upcoming blood drive, and learn a helpful hint from HR.
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Service Awards, New Employees, In Memoriam (April 2019)

By Mandy Saucerman on 4/1/19 9:00 AM
Find out which employees have recently reached service milestones and who has joined Citizens Energy Group as a new employee.
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Partnering for the Park: 'Sharing the Dream' Transforms Frederick Douglass Park

By Mandy Saucerman on 2/4/19 10:57 AM
The 2019 Sharing the Dream project was a literal breath of fresh air for Frederick Douglass Park in the Martindale-Brightwood community.
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Mark Your Calendars for Spring Bass Fishing Tournament

By Mandy Saucerman on 2/4/19 10:47 AM
The spring fishing tournament is around the corner! Find out when and where it will be held and how your participation benefits Riley Hospital for Children.
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Congratulations, Fourth Quarter and Annual 2018 Customer Champions!

By Mandy Saucerman on 2/4/19 10:30 AM
Customer Champion Awards are given to employees who go above and beyond to provide outstanding service to either internal or external customers. Recipients of the award demonstrate best practices of owning the customer experience. At the January Leadership Forum, Curtis Popp, Vice President, Customer Operations, announced two individual winners for the fourth quarter of 2018 and one team winner for the 2018 Annual Customer Champion award. Read more to learn about our most recent Customer Champions.
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Q&A: Meet Lannie Meador, Gas Controller

By Mandy Saucerman on 2/4/19 10:28 AM
Lannie Meador has spent 30 years as a gas controller for Citizens Energy Group. He is one of five in this role, the primary responsibility of which is to ensure our customers receive safe and reliable natural gas. Read on to learn more about Lannie's career, hobbies, and more ...
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STRATEGIC UPDATE: Integrated Communications Plan Seeks to Improve Satisfaction

By Mandy Saucerman on 2/4/19 10:27 AM
This year’s corporate communications are centered around the theme of “Inspired to Create Value.” Learn more about the various messages and how we are communicating with our customers.
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DigIndy Update: TBM Coming to Langsdale

By Mandy Saucerman on 2/4/19 10:26 AM
The tunnel boring machine (TBM), the massive tool used to drill through bedrock 250-feet below ground, is scheduled to arrive at Langsdale around the first of March. This is a notable milestone because it marks the completion of mining for the third and fourth sections of the DigIndy Tunnel System (the Lower Pogues Run and White River Tunnels). It also marks the start of the Fall Creek Tunnel segment.
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CIS Update: Sight Set on 2020

By Mandy Saucerman on 2/4/19 10:23 AM
If you’ve walked through the basement at Citizens’ General Office any time in the past few months, you’ve likely seen the CIS2020 logo on meeting room doors and on the project’s designated bulletin board.
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Engauge is published by Citizens Energy Group, Corporate Affairs Department, under the direction of Shannon Stahley, Director of Corporate and Public Affairs. It is distributed to the company’s employees and retirees, and to other interested parties upon request.

Editor: Adam Lowe
Graphic Arts: Joel Bustamante and Wayne Stohs

The Corporate Affairs Department welcomes any ideas, comments, or suggestions from readers on how this publication might better serve you. Please email the Corporate Affairs Department at alowe@citizensenergygroup.com.